Best Buy Bee Cave, TX

September 7th I purchased over $7000. of Kitchenaid and LG appliances with a 5 year Geek Squad warranty and scheduled a delivery date of Nov. 2nd. I called the store a week before the scheduled delivery to make sure everything was good for that date and was told there were no problems. By the 2nd I did not receive a call or a delivery and spent 2.5 hours on the phone with Best Buy customer service, the store, and XPO delivery. They re-scheduled for the 4th. On the 4th, the same thing...no call and no delivery. That day I was on the phone for 4 hours and was told by Fabian, the Bee Cave store manager, that he would work on it and call me later in the day. He never called, I called him and all I got was we can re-schedule for the 9th, then it was the 14th, then the 24th. At the end of the day he cancelled my order but still charged me $423. With all the time I spent on the phone I talked to about 8 different individuals with one customer service agent calling me a liar. When I tried to call the CEO, they hung up on me. There was no Black Friday, I had completely paid for my order and had set a delivery date for 2 months out. There is simply no excuse for this type of beyond horrible customer service. The next day I called a Pacific appliance inside a different Best Buy and completely re-ordered everything and they were able to get my appliances to me within 2 weeks. Don't order any appliances from Best Buy in Bee Cave and I would recommend only using Pacific sales if you absolutely need to order from Best Buy
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Review
#739675 Review #739675 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service
Loss
$423
Preferred solution
I want a full refund, an apology from the Bee Cave store manager, a full reprimand of that manager and retraining of customer service agents.
Tags
  • Bee Cave Best Buy

Discrimination against android user | Best Buy

1.0
Details
I have a major problem with Best Buy's sales associates. I will be going to the news outlets, media, Samsung distributors and marketing along with utilizing social media over this and the discrimination that I received for not being an iPhone user. I had done an insurance claim on my phone that I purchased through Best Buy (BB). When I went in to file the claim the guy working at the store had no idea what he was doing. He went in and changed the HEX number for my phone in the computer system and so my phone didn't work for 4 days. I went to pick up my phone because it was a day past when they said it would be in. They told me the 18th and I went on the 19th after I was told I would get a call when the phone came in and no one ever called me. When I went in the same guy who messed my phone up the first time told me that my phone may be there but he didn't know, I asked him could he check? He then proceeded to tell me that since I was not purchasing a ne iPhone that the computer system would not let him do anything because BB put a restriction on their computers that didn't allow them to do anything except for activate and order new iPhones. I told him I was going to have surgery and would be on bed rest for almost a month and I needed my phone (I am a disabled veteran and I have to have surgery at the VA hospital tomorrow) He told me that there were boxes of shipments in the back and even if my phone was in there he would not be able to activate it for me. Long story short I b!tched to the general manager (or so his name tag said, he was a big goof ball who was no help), but he gave me my phone. When I say gave me my phone I mean they told me I had to manually transfer all of my data myself and take the new phone and leave mine and they would not be able to activate the phone because... you guessed it, it wasn't a new iPhone. I lost so many pictures of my kids from when they were babies because when I told him that I couldn't transfer all of my pictures and asked him if he would transfer them for me in the computer you guessed it HE JUST DELETED THEM AND SAID OPPS SORRY AND LAUGHED. I even tried to upgrade my phone to the new Samsung Galaxy S5 so I would have an actual working phone and I was told to come back next week. Im sorry but I was a customer too and got treated like I was nothing since I was not purchasing an iPhone. The messed up thing is when I asked him and all 5 other employees including the district manager why they wouldn't assist me I was told they would if I purchased a new iPhone. ANOTHER KICKER IS MY NEW PHONE I GOT FROM THE INSURANCE CLAIM IS ALSO MESSED UP AND NOT WORKING CORRECTLY!!!!! The location was: 1600 Rio Rd E #1516 Charlottesville, VA 22901(434) 973-1184
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2 comments
Anonymous
#876395

I have a feeling that we'really not getting the whole story and you don't sound like the brightest individual either. The district manager isn't going to turn down a sell just because they're running their new iPhone promotion.

I highly doubt that they would tell u to come back "next week." That sounds like bullsh!t to me. And it's not Best Buy's responsibility to transfer your pictures. On the paperwork they give you when do a phone claim that YOU signed, it clearly says they're not responsible. They figure that adults can follow directions.

They will sometimes transfer your pictures as a courtesy at their mobile department but you're supposed to have already backed up your contacts/pictures before doing a claim.

Good luck shopping at Walmart and alerting all those news outlets. I promise you, they won't care

MattD78
#874043

"I will be going to the news outlets, media, Samsung distributors and marketing along with utilizing social media over this and the discrimination that I received for not being an iPhone user."

None of those places will care, especially the distributors.

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Review
#536759 Review #536759 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

FALSE ADVERTISE PRICE MATCHING POLICY | Best Buy in Los Angeles, California

Went to Best Buy Woodland Hills to buy a Samsung Tablet advertised at Frys Electronics for an excellent price. I showed the manager a printed ad and also mentioned that I have an account with best buy. He refused to do a price match with absurd reasons like "it is only for one day" or "We can not give you a price that goes under our cost". I spoke with two more sales associates that were willing to accept the price match policy, but the Manager did not approved it. I grabed a flyer inside the store to ask the Manager why he did not accept it but just reply "Go online to find a full description of this price matching policy".
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1 comment
MattD78
#1010176

I would show the manager their online price match policy because obviously he is wrong.

Does Best Buy match the price if it results in a price being below Best Buy's cost on a product?

Yes. So long as the price match requested is on an identical immediately available product and all other price match criteria are met.

Review
#669325 Review #669325 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Pricing issue

Best Buy - Sales Manager Review from Doylestown, Pennsylvania

1.0
Details
We came to buy a 65 to 70" TV and the sales people were too busy talking to each other to help us, then when they finally did start to help us they would start talking to other customers that came up to ask them questions instead of talking care of us first, then we asked to talk to the manager who the sales girl said didn't have time to talk to us so my husband went over and asked him about the TV we knew we wanted. He was in a rush and one of our questions was if he could include a remote for the display which was missing one. He said that he could only give us half off a remote. Then he rushed off. I can't believe how rude, rushed and bothered the staff seemed having to make time to answer questions to see us a TV. Rude.
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2 comments
Anonymous
#959789

I am a female sr. citizen who needed a new tv for my bedroom.

went to best buy and was completely ignored while there were sales associates who were available to help me . so went across the street to Sears where a very polite young man assisted me, gave me helpful advice and got the sale..I will never purchase anything from Best Buy

Anonymous
#959782

Serves you right for going to Best Buy. What did you expect?

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Review
#608430 Review #608430 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service
There weren't any pegs over there with this item. your ales associated selected the item for me.  - Best Buy
There weren't any pegs over there with this item. your ales associated selected the item for me.  - Best Buy
There weren't any pegs over there with this item. your ales associated selected the item for me.  - Best Buy
Visited your store on 8/27/14 had an associate assist me in looking for a power station. She took me over. I saw most expensive power station were on the top. And less expensive were on the bottom .I pointed to the one on the bottom for 19.99 she pulled it off the peg....
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1 comment
Anonymous
#1154241

Did they check the tag? Most of the time if its not the same model number then honestly they really don't have to honor it. A customer, such as yourself was probably looking at it and put it in the wrong spot.

Review
#526817 Review #526817 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service
Loss
$50
Preferred solution
Price reduction

Paid for phone insurance,lost phone never paid claim | Best Buy in Wellington, Florida

1.0
Details
bought virgin mobile phone for husband in hospital recovering from near fatal Harley accident, traumatic brain injury, needed phone to be able to reach me. Bought the insurance in case of lost or broken Cameron sells boy assured me that yes loss was covered. Well he lied to me. Phone was either lost or stolen in the hospital. I contacted best buy via email .the sales manager from best buy e-mailed me asking me for my phone number which I sent to him. Never heard from him. Meanwhile I keep getting e-mails from virgin mobile telling me to add money to my account. Also the phone number has already been reassigned to someone else. Will not ever shop there again either.
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Review
#670597 Review #670597 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • False warranty
Reason of review
Warranty issue
Loss
$60
Preferred solution
Full refund

Best Buy specializes in "customer no service"

I went in to the Monrovia store this morning. Had the rudest sales rep it has ever been my misfortune to deal with. I finally got some help from the manager, but didn't get too far. After going home and looking up what he told me, I tried to call and speak with him. I called twice; was on hold both times; and both times, after 15 minutes someone hung up on me. Avoid this rip off company at all costs. Otherwise, your blood pressure will go up, like mine did. Need 10 more words, so I am vamping now.
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Review
#602148 Review #602148 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Long wait
  • Poor customer service
Reason of review
Poor customer service

Best Buy - Sales Manager Review from Newark, New Jersey

1.5
Details
Wow how they suck. I purchased a new laptop yesterday and it crashed today. Ok no big deal This happens. Picked up a second new unit when I returned the first crashed unit. Actually upgraded a little more. Here is their problem, I paid CASH. My mistake I guess. After getting the second unit I never opened the box. Thinking about what this dum sales twit told me about the new computer it did not make the grade. Called a few other computer stores, shot the sales twit lied to me. Yea I know that's a shocker but it happened. Now I am really passed. Went to take back the new unopened unit back. Remember I paid CASH. Seams best buy does not refund CASH to customers over $100'00 they will mail you a check in 4 to 6 weeks. Called their head quarters phone number and was told by a manager that with all the returns they have they would need to keep at least a $ 100,000 in cash on hand. Guess they have a lot of returns everyday. I WILL never step foot in another one of their sorry stores again and hope they go belly up. And these twits wonder why their sales are going down.
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1 comment
Anonymous
#886592

You're a fu*#ing idi ot, (can't believe this site blocks words like idi ot and $tupid) but anyway, yes you're a f*#ing idi ot. Every retailer does the same thing.

Anytime you purchase something that's really expensive and want a refund, they will mail you a check if it's over a certain dollar amount. Walmart and target do the same thing.

So you can plan to not go to any of those stores either since you're so entitled and the rules don't apply to you. And it doesn't take 4-6 weeks, it takes maybe 1-2 weeks.

Review
#547750 Review #547750 is a subjective opinion of poster.
Service
Best Buy Sales Manager

Best Buy Can't Find My TV

Took my Samsung TV to the Lynnwood, WA geeks for repair under warranty. They shipped it off to their geeks in California on one of their own trucks with absolutely no way to track where it is. Took two weeks to arrive only to be told there's nothing wrong with it. BS!! California geeks shipped it back next day and now it's 19 days later and still no TV or a clue as to where it is. The work order guarantees 2-4 weeks and they are 4 days over that. This is important because my Samsung warranty runs out in a month and I'll still need to get it fixed. I'll never buy another thing at Best Buy. Everyone I've had contact with, from the manager, geeks to sales has been nothing but frustration.
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Review
#531599 Review #531599 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service
Loss
$177
Preferred solution
Deliver product or service ordered
This is an email I sent and 5 days later still no response. "Hi, I am a very loyal elite plus member. I have gamers club unlocked and thats where it started. I bought dragon age deluxe new for computer. Receipt ref number: ********** So I got home noticed the gamer...
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1 comment
Tom
#935694

It's not going to happen on here! Your best bet is to return to the store!

Review
#568630 Review #568630 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service