Product: Best Buy Sales Manager Clear all filters (43 of 43 reviews match)
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Best buy, one of the authorised FRAUD companies.

1.0
Details
Best buy chula vista: Cashier Member ID: 3777944485 Sales Manager: Jenny. I chose this title because best buy cashier, employees and managers should be best buy ambassadors. 2 weeks ago I went to best buy chula vista to buy a laptop. After I chose LENOVO Y70, I tried to pay using my NAVY Federal Credit Union credit card (NFCU) but the cashier says that I cannot use this credit card to pay in the store. I tried to cancel my purchase because I don't have cash nor debit but he says that I still can pay with NFCU credit card over the phone when I call citibank. I showed him the NFCU credit card to make sure and he said that he was 100% sure that I can pay with a NFCU credit card. Yesterday, I called citybank to pay my LENOVO laptop and I was surprised that they don't accept any credit card payments. It should be cash or debit. I explained to them what happened in best buy (please see above). They apologized that they cannot help and I have to call best buy to solve the issue because it is impossible to make this payment with a credit card. I called best buy chula vista to speak to best buy sales manager "jenny". I explained to her what happened (please see above). She apologized about what happened and says that everybody makes mistakes and i have to solve this problem and take responsibility for it. WAIT!!! WHAT? so let me get this straight jenny THE MANAGER. You are asking me to mess my credit because I don't have cash and that this will affect my U.S. NAVY command and affect my career and get kicked out because of best buy mistake? best buy!!! how I should take responsibility for your mistake? After explaining to jenny that I cannot return the laptop back to best buy because I have a flight tomorrow morning and my car is in the naval base storage, she was not cooperative and as always replies that everybody makes mistakes and I have to take responsibility otherwise my credit will be messed up. I had to cancel my flight and get my car back from storage to take best buy responsibility and to fix best buy mistake and to keep myself from a bad credit and maybe a job loss. So best buy look what you've done. I had to lose my flight ticket, my storage, wasted hours of my time to fix your and your ambassadors mistake because I care about my credit and since now I have an outstanding credit.
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Review
#678619 Review #678619 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Customer service horrendous
  • Treatment of employees
  • Unattentive employees
Reason of review
Problems with payment
Loss
$800
Preferred solution
Full refund

Best Buy in Wellington, Florida - Paid for phone insurance,lost phone never paid claim

1.0
Details
bought virgin mobile phone for husband in hospital recovering from near fatal Harley accident, traumatic brain injury, needed phone to be able to reach me. Bought the insurance in case of lost or broken Cameron sells boy assured me that yes loss was covered. Well he lied to me. Phone was either lost or stolen in the hospital. I contacted best buy via email .the sales manager from best buy e-mailed me asking me for my phone number which I sent to him. Never heard from him. Meanwhile I keep getting e-mails from virgin mobile telling me to add money to my account. Also the phone number has already been reassigned to someone else. Will not ever shop there again either.
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Review
#670597 Review #670597 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • False warranty
Reason of review
Warranty issue
Loss
$60
Preferred solution
Full refund

Best Buy in Los Angeles, California - FALSE ADVERTISE PRICE MATCHING POLICY

Went to Best Buy Woodland Hills to buy a Samsung Tablet advertised at Frys Electronics for an excellent price. I showed the manager a printed ad and also mentioned that I have an account with best buy. He refused to do a price match with absurd reasons like "it is only for one day" or "We can not give you a price that goes under our cost". I spoke with two more sales associates that were willing to accept the price match policy, but the Manager did not approved it. I grabed a flyer inside the store to ask the Manager why he did not accept it but just reply "Go online to find a full description of this price matching policy".
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1 comment
Jonerik
#1010176

I would show the manager their online price match policy because obviously he is wrong.

Does Best Buy match the price if it results in a price being below Best Buy's cost on a product?

Yes. So long as the price match requested is on an identical immediately available product and all other price match criteria are met.

Review
#669325 Review #669325 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Pricing issue

Best Buy - Sales Manager Review from Doylestown, Pennsylvania

1.0
Details
We came to buy a 65 to 70" TV and the sales people were too busy talking to each other to help us, then when they finally did start to help us they would start talking to other customers that came up to ask them questions instead of talking care of us first, then we asked to talk to the manager who the sales girl said didn't have time to talk to us so my husband went over and asked him about the TV we knew we wanted. He was in a rush and one of our questions was if he could include a remote for the display which was missing one. He said that he could only give us half off a remote. Then he rushed off. I can't believe how rude, rushed and bothered the staff seemed having to make time to answer questions to see us a TV. Rude.
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2 comments
Anonymous
#959789

I am a female sr. citizen who needed a new tv for my bedroom.

went to best buy and was completely ignored while there were sales associates who were available to help me . so went across the street to Sears where a very polite young man assisted me, gave me helpful advice and got the sale..I will never purchase anything from Best Buy

Anonymous
#959782

Serves you right for going to Best Buy. What did you expect?

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Review
#608430 Review #608430 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service

Best Buy specializes in "customer no service"

I went in to the Monrovia store this morning. Had the rudest sales rep it has ever been my misfortune to deal with. I finally got some help from the manager, but didn't get too far. After going home and looking up what he told me, I tried to call and speak with him. I called twice; was on hold both times; and both times, after 15 minutes someone hung up on me. Avoid this rip off company at all costs. Otherwise, your blood pressure will go up, like mine did. Need 10 more words, so I am vamping now.
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Review
#602148 Review #602148 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Poor customer service
  • Long wait
Reason of review
Poor customer service
This is an email I sent and 5 days later still no response. "Hi, I am a very loyal elite plus member. I have gamers club unlocked and thats where it started. I bought dragon age deluxe new for computer. Receipt ref number: ********** So I got home noticed the gamer...
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1 comment
Tom
#935694

It's not going to happen on here! Your best bet is to return to the store!

Review
#568630 Review #568630 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service
On September 30 2014 I went to best buy looking for a good deal on a television. I did research online so I knew that Samsung 55 inch television was on sale. I was only going to look around when the sale represent at the Scarborough Town Centre location convinced me to...
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Review
#564321 Review #564321 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
exchange

Best Buy - Sales Manager Review from Lake Jackson, Texas

The Lake Jackson, TX Best Buy store is completly filled with *** They change the rules to verify accounts at their discretion and there is no way to verify what their actual policy is. Store manager Mike is no help so don't even waste your time with this *** as far as customer service. The sales reps that work in the mobile dept. would rather lets long lines form, while they talk about their personal issues. They never greet the customers and tell them sorry for the wait or nothing. Very unprofessional. I will never shop at this location again. I encourage others in the LJ area to do the same and go elsewhere...there is other options.
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Review
#562239 Review #562239 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service

Best Buy - Sales Manager Review from Newark, New Jersey

1.5
Details
Wow how they suck. I purchased a new laptop yesterday and it crashed today. Ok no big deal This happens. Picked up a second new unit when I returned the first crashed unit. Actually upgraded a little more. Here is their problem, I paid CASH. My mistake I guess. After getting the second unit I never opened the box. Thinking about what this dum sales twit told me about the new computer it did not make the grade. Called a few other computer stores, shot the sales twit lied to me. Yea I know that's a shocker but it happened. Now I am really passed. Went to take back the new unopened unit back. Remember I paid CASH. Seams best buy does not refund CASH to customers over $100'00 they will mail you a check in 4 to 6 weeks. Called their head quarters phone number and was told by a manager that with all the returns they have they would need to keep at least a $ 100,000 in cash on hand. Guess they have a lot of returns everyday. I WILL never step foot in another one of their sorry stores again and hope they go belly up. And these twits wonder why their sales are going down.
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1 comment
Anonymous
#886592

You're a fu*#ing idi ot, (can't believe this site blocks words like idi ot and $tupid) but anyway, yes you're a f*#ing idi ot. Every retailer does the same thing.

Anytime you purchase something that's really expensive and want a refund, they will mail you a check if it's over a certain dollar amount. Walmart and target do the same thing.

So you can plan to not go to any of those stores either since you're so entitled and the rules don't apply to you. And it doesn't take 4-6 weeks, it takes maybe 1-2 weeks.

Review
#547750 Review #547750 is a subjective opinion of poster.
Service
Best Buy Sales Manager

Best Buy - Discrimination against android user

1.0
Details
I have a major problem with Best Buy's sales associates. I will be going to the news outlets, media, Samsung distributors and marketing along with utilizing social media over this and the discrimination that I received for not being an iPhone user. I had done an insurance claim on my phone that I purchased through Best Buy (BB). When I went in to file the claim the guy working at the store had no idea what he was doing. He went in and changed the HEX number for my phone in the computer system and so my phone didn't work for 4 days. I went to pick up my phone because it was a day past when they said it would be in. They told me the 18th and I went on the 19th after I was told I would get a call when the phone came in and no one ever called me. When I went in the same guy who messed my phone up the first time told me that my phone may be there but he didn't know, I asked him could he check? He then proceeded to tell me that since I was not purchasing a ne iPhone that the computer system would not let him do anything because BB put a restriction on their computers that didn't allow them to do anything except for activate and order new iPhones. I told him I was going to have surgery and would be on bed rest for almost a month and I needed my phone (I am a disabled veteran and I have to have surgery at the VA hospital tomorrow) He told me that there were boxes of shipments in the back and even if my phone was in there he would not be able to activate it for me. Long story short I b!tched to the general manager (or so his name tag said, he was a big goof ball who was no help), but he gave me my phone. When I say gave me my phone I mean they told me I had to manually transfer all of my data myself and take the new phone and leave mine and they would not be able to activate the phone because... you guessed it, it wasn't a new iPhone. I lost so many pictures of my kids from when they were babies because when I told him that I couldn't transfer all of my pictures and asked him if he would transfer them for me in the computer you guessed it HE JUST DELETED THEM AND SAID OPPS SORRY AND LAUGHED. I even tried to upgrade my phone to the new Samsung Galaxy S5 so I would have an actual working phone and I was told to come back next week. Im sorry but I was a customer too and got treated like I was nothing since I was not purchasing an iPhone. The messed up thing is when I asked him and all 5 other employees including the district manager why they wouldn't assist me I was told they would if I purchased a new iPhone. ANOTHER KICKER IS MY NEW PHONE I GOT FROM THE INSURANCE CLAIM IS ALSO MESSED UP AND NOT WORKING CORRECTLY!!!!! The location was: 1600 Rio Rd E #1516 Charlottesville, VA 22901(434) 973-1184
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2 comments
Anonymous
#876395

I have a feeling that we'really not getting the whole story and you don't sound like the brightest individual either. The district manager isn't going to turn down a sell just because they're running their new iPhone promotion.

I highly doubt that they would tell u to come back "next week." That sounds like bullsh!t to me. And it's not Best Buy's responsibility to transfer your pictures. On the paperwork they give you when do a phone claim that YOU signed, it clearly says they're not responsible. They figure that adults can follow directions.

They will sometimes transfer your pictures as a courtesy at their mobile department but you're supposed to have already backed up your contacts/pictures before doing a claim.

Good luck shopping at Walmart and alerting all those news outlets. I promise you, they won't care

Jonerik
#874043

"I will be going to the news outlets, media, Samsung distributors and marketing along with utilizing social media over this and the discrimination that I received for not being an iPhone user."

None of those places will care, especially the distributors.

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Review
#536759 Review #536759 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution