Product: Best Buy Sales Manager Rating: 3 Stars Clear all filters (3 of 43 reviews match)
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Best Buy Sales Manager Review from New York, New York

3.0
Details
One of my favorite store is best buy. Great collections of electronics, great return policy and most of all I always had great experience with best buy. Untill today when I went to Bay Parkway best buy in New York. My husband got me a apple watch as a first mother day present. Love the watch but I wanted a rose gold so we went to the store to excahnge. The person name Sammy was working at apple counter. I waited their about half an hour with my 9month old baby to get his attention. Remind you its Monday afternoon around 12:15 pm. Finally when I got his attention he was annoyed did not take me seriously and didn't know his product. Before I asked him to get me a watch he completly walk away. I asked another employee named Jamal at the Windows counter to call for a manager, he rudly asked why I need a manger. After waiting another 15 min manager named Chantel showed up. She tried to help but didn't seem motivated to resolve the problem. None of the employee could give me a corporate ph number and asked me to just google it. All I wanted is to get my first mothers day gift. Didn't expect to get treated so badly. I know I am not buying an expensive item but they should treat all their customers same.
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Review
#848745 Review #848745 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Customer service does not exist
  • Lousy service
Reason of review
Poor customer service

Dont Shop at the Burlington, WA Best Buy

2.6
Details
Beware if you have any issues with a product to bring it to the Burlington, WA Best Buy!!! I have had the displeasure of having to deal with one of their so called mangers DJ Kroner's on two occasions. This gentlemen has no business being in any sort of customer service roll at all. I am unsure if he was just appointed to his manager position and likes to flex his so called power or if he just hates people and his job. I first met him when i had to return to return a smart watch for the 2nd time around Christmas. After talking to three of his sales representatives regarding a new watch and was told over and over and over again that they would test it out for me before i left to ensure this one worked properly, he came in and told me I would have to wait over 2 hours for a geek squad member. I told him that three of his sales reps told me that i could have it tested since this was my 3rd watch in 3 days. He said they were wrong and they would also have to charge me $40 to test it. Just recently I unfortunately had came back to the store, since my phone which has a Best Buy warranty was getting so hot that i was afraid it would catch on fire. They only looking at the phone for less than a minute and stated it was the battery. They replaced it with another battery in stock until Mr. Kroner told them to have one mailed to me instead. He and his representatives told me that they would 2 day UPS it to me even after i explained that i needed my phone for work and 2 days without a phone was not acceptable. His response was i should have read through the warranty paper work when i bought the phone then. Disgusted with his condescending attitude i went to the counter to get the battery ordered. When done, the Geek squad rep said "you should get it in about a week". A Week!!!!! i was told 2 days. Sorry, nothing i can do is what i was told. It is absolutely ridiculous to have a warranty and the store has items in stock to fix it, but refuse to accommodate their customer's needs. Mr. Kroner refusal to assist me in any way on 2 separate occasions, goes to show that the Burlington Best Buy doesn't value their customer's and instead allows this so called manager to spew his condescending attitude towards customers. Please don't use Burlington Best Buy until they either provide proper training for Mr. Kroner or he leaves. He absolutely has no business in any sort of a customer service roll.
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Review
#778142 Review #778142 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Customer service and in house warranty
Reason of review
Poor customer service
Loss
$10000

Best Buy - Sales Manager Review from Panorama City, California

3.2
Details
Visited bestbuy in Burbank California to buy a printer. While the representative went to the back to bring it from overstock I walked to the Magnilia department. There I was greeted by a representative name Perer. Who then asked what he can help me I told him just browsing around to see. Asked him if he can direct me to the standing speakers he takes me to this one room with many selections. I then thank him and he asks what am I looking for nothing in general I reply. What's your budget he asks I'm not sure I tell him. He replies with all I have here is top quality and everything starts off at minimum $1,000 I reply with a oh ok nice. I ask him where do you guys have bosse I like the brand and had good results. He says I don't carry that bestbuy does I carry top of the line items only I don't think we are speaking the same language here . I reply with oh ok well thank you. He then says not saying you can't Afford it I'm just saying I have top quality . I again reply thank you, he walks away and goes to sit down. While leaving the Magnolia place I feel like this guy is just judgin me. Just an FYI Peter or management from this department. I'm a manager for a multi million dollar company where I manage 18 employees who get paid around $90,000 a year. For this speaker sales man here to tell me I can't afford this is a joke I was about to place my card and tell him to charge me some random items to shut his face up. This location was on of my top 3 I would take the drive from Sherman oaks to go to this Burbank location. And to have employees like this who think they are better than their customers is just unfortunate.
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Review
#684194 Review #684194 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service

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United States
Phone:
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