Product: Best Buy Sales Manager Rating: 1 Star Clear all filters (8 of 43 reviews match)
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1.0
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I would not even give Best Buy a one-star rating, purchased a TV and a DV player for my motorhome. I was out of town I return the items 2 days after the 15 day policy which is a pretty short policy at that. The product had never been opened yet they had to check and...
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2 comments
Anonymous
#1569736

15 days is 15 days. Does it say anywhere on the receipt " unless you're out of town"?

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Review
#1364546 Review #1364546 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
The absolute worst service experience visiting the Magnolia Audio/Video section at Best Buy brought to you by Kevin and Dwayne. I was intrigued by one of the rooms they had set up in the back that shows the different lighting settings, with a fireplace and couch....
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1 comment
Anonymous
#1295270

Maybe you deserved it?

Review
#1010432 Review #1010432 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Pros
  • Products
Cons
  • Gender and racial discrimination
Reason of review
Poor customer service

Best Buy in Hickory, North Carolina - Poor Customer Service

1.0
Details
We had looked at an offer online for cell phone service from Sprint which was really good. Went into Best Buy to get more information and was told by an associate that we could do a 2-year contract for the price we had seen online. The associate even called her Sprint rep to verify this information. We made 3 trips to Best Buy and spent almost 2 hours questioning the ins and outs of this deal, but on our third trip in we were told we couldn't do it. The manager was extremely rude, even interrupting our conversation with the sales associate to inquire about something the sales rep had purchased at ***'s Sporting Goods. I could not believe the audacity of the man, and then learned that he was the manager. Really feel that nobody knows anything about the services that they offer as far as cell phones are concerned. Take your business elsewhere where you can find someone who is at least knowledgeable about the products.
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Review
#764031 Review #764031 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Salesperson - manager extremely unprofessional
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I went in to Best Buy to find a refrigerator, to my surprise I found a wonderful floor model stainless steel with a bottom freezer. I was excited at the low price. The salesman told me it was the wrong price but when scanned in the system the price was correct. I paid...
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1 comment
Calan
#1088712

At Best Buy out of the box can mean returned, completely marked down to be clearance priced out, ancient technology, etc. I never buy out of the box at Best Buy, way too risky with them!

Review
#736337 Review #736337 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Best buy, one of the authorised FRAUD companies.

1.0
Details
Best buy chula vista: Cashier Member ID: 3777944485 Sales Manager: Jenny. I chose this title because best buy cashier, employees and managers should be best buy ambassadors. 2 weeks ago I went to best buy chula vista to buy a laptop. After I chose LENOVO Y70, I tried to pay using my NAVY Federal Credit Union credit card (NFCU) but the cashier says that I cannot use this credit card to pay in the store. I tried to cancel my purchase because I don't have cash nor debit but he says that I still can pay with NFCU credit card over the phone when I call citibank. I showed him the NFCU credit card to make sure and he said that he was 100% sure that I can pay with a NFCU credit card. Yesterday, I called citybank to pay my LENOVO laptop and I was surprised that they don't accept any credit card payments. It should be cash or debit. I explained to them what happened in best buy (please see above). They apologized that they cannot help and I have to call best buy to solve the issue because it is impossible to make this payment with a credit card. I called best buy chula vista to speak to best buy sales manager "jenny". I explained to her what happened (please see above). She apologized about what happened and says that everybody makes mistakes and i have to solve this problem and take responsibility for it. WAIT!!! WHAT? so let me get this straight jenny THE MANAGER. You are asking me to mess my credit because I don't have cash and that this will affect my U.S. NAVY command and affect my career and get kicked out because of best buy mistake? best buy!!! how I should take responsibility for your mistake? After explaining to jenny that I cannot return the laptop back to best buy because I have a flight tomorrow morning and my car is in the naval base storage, she was not cooperative and as always replies that everybody makes mistakes and I have to take responsibility otherwise my credit will be messed up. I had to cancel my flight and get my car back from storage to take best buy responsibility and to fix best buy mistake and to keep myself from a bad credit and maybe a job loss. So best buy look what you've done. I had to lose my flight ticket, my storage, wasted hours of my time to fix your and your ambassadors mistake because I care about my credit and since now I have an outstanding credit.
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Review
#678619 Review #678619 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Customer service horrendous
  • Not responsible
  • Treatment of employees
Reason of review
Problems with payment
Loss
$800
Preferred solution
Full refund

Best Buy in Wellington, Florida - Paid for phone insurance,lost phone never paid claim

1.0
Details
bought virgin mobile phone for husband in hospital recovering from near fatal Harley accident, traumatic brain injury, needed phone to be able to reach me. Bought the insurance in case of lost or broken Cameron sells boy assured me that yes loss was covered. Well he lied to me. Phone was either lost or stolen in the hospital. I contacted best buy via email .the sales manager from best buy e-mailed me asking me for my phone number which I sent to him. Never heard from him. Meanwhile I keep getting e-mails from virgin mobile telling me to add money to my account. Also the phone number has already been reassigned to someone else. Will not ever shop there again either.
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Review
#670597 Review #670597 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • False warranty
Reason of review
Warranty issue
Loss
$60
Preferred solution
Full refund

Best Buy - Sales Manager Review from Doylestown, Pennsylvania

1.0
Details
We came to buy a 65 to 70" TV and the sales people were too busy talking to each other to help us, then when they finally did start to help us they would start talking to other customers that came up to ask them questions instead of talking care of us first, then we asked to talk to the manager who the sales girl said didn't have time to talk to us so my husband went over and asked him about the TV we knew we wanted. He was in a rush and one of our questions was if he could include a remote for the display which was missing one. He said that he could only give us half off a remote. Then he rushed off. I can't believe how rude, rushed and bothered the staff seemed having to make time to answer questions to see us a TV. Rude.
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2 comments
Anonymous
#959789

I am a female sr. citizen who needed a new tv for my bedroom.

went to best buy and was completely ignored while there were sales associates who were available to help me . so went across the street to Sears where a very polite young man assisted me, gave me helpful advice and got the sale..I will never purchase anything from Best Buy

Anonymous
#959782

Serves you right for going to Best Buy. What did you expect?

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Review
#608430 Review #608430 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service

Best Buy - Discrimination against android user

1.0
Details
I have a major problem with Best Buy's sales associates. I will be going to the news outlets, media, Samsung distributors and marketing along with utilizing social media over this and the discrimination that I received for not being an iPhone user. I had done an insurance claim on my phone that I purchased through Best Buy (BB). When I went in to file the claim the guy working at the store had no idea what he was doing. He went in and changed the HEX number for my phone in the computer system and so my phone didn't work for 4 days. I went to pick up my phone because it was a day past when they said it would be in. They told me the 18th and I went on the 19th after I was told I would get a call when the phone came in and no one ever called me. When I went in the same guy who messed my phone up the first time told me that my phone may be there but he didn't know, I asked him could he check? He then proceeded to tell me that since I was not purchasing a ne iPhone that the computer system would not let him do anything because BB put a restriction on their computers that didn't allow them to do anything except for activate and order new iPhones. I told him I was going to have surgery and would be on bed rest for almost a month and I needed my phone (I am a disabled veteran and I have to have surgery at the VA hospital tomorrow) He told me that there were boxes of shipments in the back and even if my phone was in there he would not be able to activate it for me. Long story short I b!tched to the general manager (or so his name tag said, he was a big goof ball who was no help), but he gave me my phone. When I say gave me my phone I mean they told me I had to manually transfer all of my data myself and take the new phone and leave mine and they would not be able to activate the phone because... you guessed it, it wasn't a new iPhone. I lost so many pictures of my kids from when they were babies because when I told him that I couldn't transfer all of my pictures and asked him if he would transfer them for me in the computer you guessed it HE JUST DELETED THEM AND SAID OPPS SORRY AND LAUGHED. I even tried to upgrade my phone to the new Samsung Galaxy S5 so I would have an actual working phone and I was told to come back next week. Im sorry but I was a customer too and got treated like I was nothing since I was not purchasing an iPhone. The messed up thing is when I asked him and all 5 other employees including the district manager why they wouldn't assist me I was told they would if I purchased a new iPhone. ANOTHER KICKER IS MY NEW PHONE I GOT FROM THE INSURANCE CLAIM IS ALSO MESSED UP AND NOT WORKING CORRECTLY!!!!! The location was: 1600 Rio Rd E #1516 Charlottesville, VA 22901(434) 973-1184
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2 comments
Anonymous
#876395

I have a feeling that we'really not getting the whole story and you don't sound like the brightest individual either. The district manager isn't going to turn down a sell just because they're running their new iPhone promotion.

I highly doubt that they would tell u to come back "next week." That sounds like bullsh!t to me. And it's not Best Buy's responsibility to transfer your pictures. On the paperwork they give you when do a phone claim that YOU signed, it clearly says they're not responsible. They figure that adults can follow directions.

They will sometimes transfer your pictures as a courtesy at their mobile department but you're supposed to have already backed up your contacts/pictures before doing a claim.

Good luck shopping at Walmart and alerting all those news outlets. I promise you, they won't care

MattD78
#874043

"I will be going to the news outlets, media, Samsung distributors and marketing along with utilizing social media over this and the discrimination that I received for not being an iPhone user."

None of those places will care, especially the distributors.

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Review
#536759 Review #536759 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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