Product: Best Buy Sales Manager Clear all filters (43 of 43 reviews match)
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1.8
Details
I purchased a $1,200 phone for my son to travel to Florence Italy I did the upcharge of doing the apple plus plus instead of doing the Verizon and paying the $50 copay if something goes wrong with your phone or gets lost or stolen I go to BestBuy to get a replacement...
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#1482124 Review #1482124 is a subjective opinion of poster.
Service
Best Buy Sales Manager
1.0
Details
I would not even give Best Buy a one-star rating, purchased a TV and a DV player for my motorhome. I was out of town I return the items 2 days after the 15 day policy which is a pretty short policy at that. The product had never been opened yet they had to check and...
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2 comments
Anonymous
#1569736

15 days is 15 days. Does it say anywhere on the receipt " unless you're out of town"?

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Review
#1364546 Review #1364546 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
The absolute worst service experience visiting the Magnolia Audio/Video section at Best Buy brought to you by Kevin and Dwayne. I was intrigued by one of the rooms they had set up in the back that shows the different lighting settings, with a fireplace and couch....
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1 comment
Anonymous
#1295270

Maybe you deserved it?

Review
#1010432 Review #1010432 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Pros
  • Products
Cons
  • Gender and racial discrimination
Reason of review
Poor customer service

Best Buy Sales Manager Review from New York, New York

3.0
Details
One of my favorite store is best buy. Great collections of electronics, great return policy and most of all I always had great experience with best buy. Untill today when I went to Bay Parkway best buy in New York. My husband got me a apple watch as a first mother day present. Love the watch but I wanted a rose gold so we went to the store to excahnge. The person name Sammy was working at apple counter. I waited their about half an hour with my 9month old baby to get his attention. Remind you its Monday afternoon around 12:15 pm. Finally when I got his attention he was annoyed did not take me seriously and didn't know his product. Before I asked him to get me a watch he completly walk away. I asked another employee named Jamal at the Windows counter to call for a manager, he rudly asked why I need a manger. After waiting another 15 min manager named Chantel showed up. She tried to help but didn't seem motivated to resolve the problem. None of the employee could give me a corporate ph number and asked me to just google it. All I wanted is to get my first mothers day gift. Didn't expect to get treated so badly. I know I am not buying an expensive item but they should treat all their customers same.
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Review
#848745 Review #848745 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Customer service does not exist
  • Lousy service
Reason of review
Poor customer service

Dont Shop at the Burlington, WA Best Buy

2.6
Details
Beware if you have any issues with a product to bring it to the Burlington, WA Best Buy!!! I have had the displeasure of having to deal with one of their so called mangers DJ Kroner's on two occasions. This gentlemen has no business being in any sort of customer service roll at all. I am unsure if he was just appointed to his manager position and likes to flex his so called power or if he just hates people and his job. I first met him when i had to return to return a smart watch for the 2nd time around Christmas. After talking to three of his sales representatives regarding a new watch and was told over and over and over again that they would test it out for me before i left to ensure this one worked properly, he came in and told me I would have to wait over 2 hours for a geek squad member. I told him that three of his sales reps told me that i could have it tested since this was my 3rd watch in 3 days. He said they were wrong and they would also have to charge me $40 to test it. Just recently I unfortunately had came back to the store, since my phone which has a Best Buy warranty was getting so hot that i was afraid it would catch on fire. They only looking at the phone for less than a minute and stated it was the battery. They replaced it with another battery in stock until Mr. Kroner told them to have one mailed to me instead. He and his representatives told me that they would 2 day UPS it to me even after i explained that i needed my phone for work and 2 days without a phone was not acceptable. His response was i should have read through the warranty paper work when i bought the phone then. Disgusted with his condescending attitude i went to the counter to get the battery ordered. When done, the Geek squad rep said "you should get it in about a week". A Week!!!!! i was told 2 days. Sorry, nothing i can do is what i was told. It is absolutely ridiculous to have a warranty and the store has items in stock to fix it, but refuse to accommodate their customer's needs. Mr. Kroner refusal to assist me in any way on 2 separate occasions, goes to show that the Burlington Best Buy doesn't value their customer's and instead allows this so called manager to spew his condescending attitude towards customers. Please don't use Burlington Best Buy until they either provide proper training for Mr. Kroner or he leaves. He absolutely has no business in any sort of a customer service roll.
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Review
#778142 Review #778142 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Customer service and in house warranty
Reason of review
Poor customer service
Loss
$10000

Best Buy in Hickory, North Carolina - Poor Customer Service

1.0
Details
We had looked at an offer online for cell phone service from Sprint which was really good. Went into Best Buy to get more information and was told by an associate that we could do a 2-year contract for the price we had seen online. The associate even called her Sprint rep to verify this information. We made 3 trips to Best Buy and spent almost 2 hours questioning the ins and outs of this deal, but on our third trip in we were told we couldn't do it. The manager was extremely rude, even interrupting our conversation with the sales associate to inquire about something the sales rep had purchased at ***'s Sporting Goods. I could not believe the audacity of the man, and then learned that he was the manager. Really feel that nobody knows anything about the services that they offer as far as cell phones are concerned. Take your business elsewhere where you can find someone who is at least knowledgeable about the products.
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Review
#764031 Review #764031 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Salesperson - manager extremely unprofessional
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy Phone Sales Person Are Liers

1.8
Details
I was looking at the new Galaxy Note4S when one of the sales associates from the phone department walked to me and explained (lie) that if I trade my IPhone I didn't have to pay anything for the Galaxy. I had just purchase two new IPhone's (my wife and mine) and it sounded like a logic thing to do. When we got home we realized that they charged me full retail price ($699) for the two new phones and added a 24 months payment plan on booth of my Verizon lines and lets not forget that I gave them my other two new IPhones. I was extremely upset and called Verizon right away and they were really sorry about what the Best Buy people did. I called Best Buy and they kind of smiled at my face telling me that I signed the papers and it was nothing that they could do. I was really upset and didn't know what to do. The manager didn't want to speak with me and the sales guy who sold me the phone was hiding and avoided us. in the past I had great experience on the store but I truly held accountable Best Buy for employing a delinquent salesman and for having poor management. I will try to advice as many people as I can to stay away from this thieves.
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2 comments
Anonymous
#1062196

This review is complete BS. There's no way this happened because you have to either use your card and sign or enter your pin, or use cash for the transaction...so you would have known that they charged you. What a bad lie!!

Lizzie
#1060140

I would recommend you post this review along with the link to your review on the pissed off consumer site to the Best Buy's Facebook page. I would also try to see if the local Best Buy that did this to you has a facebook page and post it there.

Call them out. Get corporate involved, so sorry this happened.

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Review
#730119 Review #730119 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Best buy lie to me in my face
  • Take money from customers
  • Misrepresentaion
Reason of review
Best Buy lie to me in my face
Loss
$1000
Preferred solution
Full refund
1.0
Details
I went in to Best Buy to find a refrigerator, to my surprise I found a wonderful floor model stainless steel with a bottom freezer. I was excited at the low price. The salesman told me it was the wrong price but when scanned in the system the price was correct. I paid...
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1 comment
Calan
#1088712

At Best Buy out of the box can mean returned, completely marked down to be clearance priced out, ancient technology, etc. I never buy out of the box at Best Buy, way too risky with them!

Review
#736337 Review #736337 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Best Buy Bee Cave, TX

September 7th I purchased over $7000. of Kitchenaid and LG appliances with a 5 year Geek Squad warranty and scheduled a delivery date of Nov. 2nd. I called the store a week before the scheduled delivery to make sure everything was good for that date and was told there were no problems. By the 2nd I did not receive a call or a delivery and spent 2.5 hours on the phone with Best Buy customer service, the store, and XPO delivery. They re-scheduled for the 4th. On the 4th, the same thing...no call and no delivery. That day I was on the phone for 4 hours and was told by Fabian, the Bee Cave store manager, that he would work on it and call me later in the day. He never called, I called him and all I got was we can re-schedule for the 9th, then it was the 14th, then the 24th. At the end of the day he cancelled my order but still charged me $423. With all the time I spent on the phone I talked to about 8 different individuals with one customer service agent calling me a liar. When I tried to call the CEO, they hung up on me. There was no Black Friday, I had completely paid for my order and had set a delivery date for 2 months out. There is simply no excuse for this type of beyond horrible customer service. The next day I called a Pacific appliance inside a different Best Buy and completely re-ordered everything and they were able to get my appliances to me within 2 weeks. Don't order any appliances from Best Buy in Bee Cave and I would recommend only using Pacific sales if you absolutely need to order from Best Buy
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Review
#739675 Review #739675 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service
Loss
$423
Preferred solution
I want a full refund, an apology from the Bee Cave store manager, a full reprimand of that manager and retraining of customer service agents.
Tags
  • Bee Cave Best Buy

Contact Best Buy Customer Service

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Mailing Address:
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Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Best buy, one of the authorised FRAUD companies.

1.0
Details
Best buy chula vista: Cashier Member ID: 3777944485 Sales Manager: Jenny. I chose this title because best buy cashier, employees and managers should be best buy ambassadors. 2 weeks ago I went to best buy chula vista to buy a laptop. After I chose LENOVO Y70, I tried to pay using my NAVY Federal Credit Union credit card (NFCU) but the cashier says that I cannot use this credit card to pay in the store. I tried to cancel my purchase because I don't have cash nor debit but he says that I still can pay with NFCU credit card over the phone when I call citibank. I showed him the NFCU credit card to make sure and he said that he was 100% sure that I can pay with a NFCU credit card. Yesterday, I called citybank to pay my LENOVO laptop and I was surprised that they don't accept any credit card payments. It should be cash or debit. I explained to them what happened in best buy (please see above). They apologized that they cannot help and I have to call best buy to solve the issue because it is impossible to make this payment with a credit card. I called best buy chula vista to speak to best buy sales manager "jenny". I explained to her what happened (please see above). She apologized about what happened and says that everybody makes mistakes and i have to solve this problem and take responsibility for it. WAIT!!! WHAT? so let me get this straight jenny THE MANAGER. You are asking me to mess my credit because I don't have cash and that this will affect my U.S. NAVY command and affect my career and get kicked out because of best buy mistake? best buy!!! how I should take responsibility for your mistake? After explaining to jenny that I cannot return the laptop back to best buy because I have a flight tomorrow morning and my car is in the naval base storage, she was not cooperative and as always replies that everybody makes mistakes and I have to take responsibility otherwise my credit will be messed up. I had to cancel my flight and get my car back from storage to take best buy responsibility and to fix best buy mistake and to keep myself from a bad credit and maybe a job loss. So best buy look what you've done. I had to lose my flight ticket, my storage, wasted hours of my time to fix your and your ambassadors mistake because I care about my credit and since now I have an outstanding credit.
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Review
#678619 Review #678619 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Customer service horrendous
  • Not responsible
  • Treatment of employees
Reason of review
Problems with payment
Loss
$800
Preferred solution
Full refund