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BEST Buy and Geek Squad the Worst!!!!!

I will never deal with Geek Squad as long as I live! I had waited on a work order for more than 1 month and I haven't received a single phone call back from anyone at Geek S@!t! I had received empty promised from Manager and Supervisor and none of those followed through. I had been lie to my Best Buy employees and mangers, they had faked out their names so they can get rid of me. This is not the worst part... I had just purchased my 47 LCD TV for less than 2 months and I am having a PC board issue already. Technician suppose to order a new PC board and replaced that within 3 working days according to the Part Order Card from Best Buy and that was such a lie. I haven't receive a single phone call after all the complaints I had filed. PLEASE DO NOT DEAL WITH GEEK SQUAD AND BEST BUY!!!!!!!!!!!!!!!!!!!!!!!! I am not doing this because I hate them... I am doing this because I don't want order people to suffer!! I will not even buy a piece of chocolate from best buy since they will not back up their promise. Sales lied to me, Manager Lied to me and Store manager lied to me. I rest my case and I hope no one has to go through on what I did... As of today, My problem is still no resolved and I might just buy another TV....
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2 comments
Anonymous
#46252

Umm...WOW, where to begin?

First to "Angry Customer"-

Best Buy is a respectable, responsible company who wouldn't be in business today if they were allowed to act in the manner you suggest. Look them up with the BBB. Managers and employees cannot hide from you or "fake out" their names to avoid you. (their specific employee ID would be on your receipt) I would expect the incident you are referring to must be an isolated one. If you honestly suspect you are being treated unfairly, I invite you to call 1-888-BESTBUY and tell them yourself. This will INSTANTLY elevate you beyond the store level to the corporate headquarters. Have your receipt handy, and like any good consumer-make sure you read the fine print before you make angry ignorant complaints. Any customer service representative will be much more happy to help you if you can actually describe the specifics of what happened with dates, names and details.

To "chevrolet"-

Yeah, I'm pretty sure you meant CIRCUIT CITY. Best Buy made over $200 million last month. Please don't confuse the two. There's a HUGE difference.

Maury
#46068

Now you know why they just closed 180 stores this week....

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Review
#141454 Review #141454 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Loss
$1700

Best Buy Doesn't Stand Behind Their Warranty!

My DVD Recorder died 3 days after I bought it. I purchased a "Product Replacement Warranty" so I thought I would be covered. WRONG! We couldn't get it to act up in the store. I was told that I had to do without my recorder while they sent it in to be checked by whoever does that for them. I mentioned that the warranty that I was holding in my hand didn't say anything about sending the DVD Recorder in to be fixed. It said that it would be replaced. The GeekSquad guy looked at my receipt and said, "Do you see here on your receipt where it says PSP?" I said yes and he proceded to tell me that a PSP is a Product Service Plan not a replacement plan. I explained that when I bought the plan the checker said "Product Replacement Plan" and said that it would be replaced if anything happened to it and then handed me my receipt stapled to a warranty that said PRODUCT REPLACEMENT PLAN. How am I supposed to know that even though she said one thing, the PSP on my receipt meant something totally different? Even after explaining that, I got nothing except a more information regarding the process of sending in the DVD Recorder. I was told that if it didn't act up within the first few minutes of being checked they wouldn't waist their time checking further. They would then charge me $36.00 for the "check up" and send it back to me. By this time I was very upset to say the least. I asked to talk to a manager. When the manager came out from the back in his favorite team jersey he seemed annoyed to have to even talk to me. He told me that if Best Buy took back all of the things that stopped working for their customers they would go out of business. My question to him was, "Does that mean you only sell junk?" I was assured that they only sell high quality items and that this is their policy. I pointed out that sometimes in the name of good customer service policy needs to be broken. He looked at me like he hadn't ever heard the words customer service. In my opinion, Best Buy is there only to see their sales increase and they have no interest in helping out their customers if they have a problem with the products that were bought there. I have no doubt that I am not the only one that has experienced this. By the way, I went home and called the manufacture of the DVD player. They bent over backward to get the problem fixed. I now have a new player courtesy of the manufacture. No complaints there.
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3 comments
Anonymous
#34367

I bought a PSP on my Ipod because the salesman said the battery would need to be replaced every year and if I took it to a service center myself it would cost more than my Ipod to fix it. So I bought the PSP, battery went out 2 years later, took it in for repair under their extended warranty that I paid an extra $70 for and still got charged when I got the Ipod back without even informing me ahead of time.

Anonymous
#32627

If it broke only three days after the purchase, then you can just exchange another one, no? They have a 30 day or something like this refund policy.

rangrant
#32202

:sigh I've purchased extended warranty plans from them. My trouble is getting through the phone tree maze then once you get in the right area, one is placed on hold forever. Their service is really bad.

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Review
#133987 Review #133987 is a subjective opinion of poster.
Service
Best Buy Sales Manager

Another Best Buy Scam

I purchased a brand new Pioneer Elite Plasma Television for $2,939.99. It was being held at a Boston, MA store location until I was ready to receive shipment. I came to pick up the television to find the box had been opened and television was removed from the packaging. The sales associate assured me that it was "brand new" and was removed by mistake and was safely put back in the box, which was completely false. Upon further inspection, I noticed the unit was covered in layers of dust and looked to have been handled extensively. I then noticed that the serial number of the Pioneer television did not match the serial number on the box that it was said to come in. The product had been switched! At this point the associates tried to discount the tv as an open item and offered me free screen cleaner to make it look “like new”, which was a direct insult to me given the amount of money I had spent on this item. I refused the offer and clearly & simply stated that I wanted an unopened, brand new Pioneer Elite Plasma television (same make and model or better) that I had originally purchased on 4/10/08. Best Buy/Magnolia Home Theater relentlessly denied me my right to a new unopened television and flatly refused to ship a new one to me and continued to coerce me into a situation to accept the model that had been opened and switched as my only alternative. After several more failed attempts the next day to get what I paid for, I turned to Attorney General’s office for help. It was only after the threat of Consumer Protection that the Best Buy Manager finally complied and said they were able to locate a brand new, unopened television. I gave Best Buy every opportunity to solve this issue on site and they chose to use a tactic of trying to wear the consumer (me) down over time to get me to agree to their terms to absorb costs associated with their mix-up. I am seeking damages associated with the store's questionable activity.
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Review
#126169 Review #126169 is a subjective opinion of poster.
Service
Best Buy Sales Manager