Best Buy Ruined Mother's Day for us with Broken Lenovo Edge
I bought a Lenovo Edge for mother's day which was yesterday.Today Monday, I came home to a complaint about the screen being damaged.
I did not feel too worried since I bought it from the store. So I went to the store and it was one of the worst experiences I ever had. The sales supervisor, I think his name is Max, was not helpful, was condescending, implied that I was lying and told me to call corporate as he can't do anything about a broken screen. He wanted to sell me a protection plan.
I was actually shocked that they won't exchange or give me a solution. The laptop was with us less 24 hours since mother's day.
This is the first and last time I will ever buy anything from best buy.I am going back to online purchase.
More Review Details
What I liked
What I disliked
- Very very poor customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- I want to swap it with another laptop
- Monetary loss:
- Product or service
- Lenovo Edge Laptop
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I fell in one of their stsores,was transported to hospital by EMS, and xray revealed I had broken my arm. Store never called me to see what kind of..."
- "I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How do I still got the..."
- "I'm very concerned about the way this employee was driving the Geek Squad vehicle today between 4:00pm and 4:15pm. The driver came off the US 26 Sunset Highway speeding into..."
- " This is a company to avoid like the plague. They also go by Architectural Depot and that's who we ordered approx. $2500.00 worth of crown molding and baseboards..."
- "I have been working with these Liars/Deceivers for 3 years now after they stole over $86.00 (this year only) in fees from me for not using the account and refusing..."
- "Mail person from Santa Margarita, CA post office is too lazy to insert mail all the way into the mail box, leaving it hanging out in plain view for thieves..."
- "On 14th November 2016 Elite Phones and Computers collected my Samsung Galaxy note 8 64g tablet by UPS. I was assured that they would be able to replace the motherboard..."
- "IHole in One International had such bad reviews BBB Bad reviews many of them I considered doing work with hole in one international and looked into their background and i..."
- "It's a great airline if you like the idea of a flying a city bus. I don't normally do reviews but I had to go out of my way to..."