Best Buy Ruined Mother's Day for us with Broken Lenovo Edge

I bought a Lenovo Edge for mother's day which was yesterday.Today Monday, I came home to a complaint about the screen being damaged.

I did not feel too worried since I bought it from the store. So I went to the store and it was one of the worst experiences I ever had. The sales supervisor, I think his name is Max, was not helpful, was condescending, implied that I was lying and told me to call corporate as he can't do anything about a broken screen. He wanted to sell me a protection plan.

I was actually shocked that they won't exchange or give me a solution. The laptop was with us less 24 hours since mother's day.

This is the first and last time I will ever buy anything from best buy.I am going back to online purchase.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Very very poor customer service

Reason of review:
Poor customer service
Preferred solution:
I want to swap it with another laptop
Monetary loss:
Product or service
Lenovo Edge Laptop
Review category
review #634494

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Jun 10, 2015 #993465 Orange, California

Take better care of your stuff and you won't have a broken screen. They know when a customer is lying. They were not born yesterday.

1 1 Reply

May 12, 2015 #983441

First off if you buy a new car and then wreck it that night the selling dealer nor the manufacturer are responsible for this and it sounds like you want Best Buy to cover your carelessness.

6 2 Reply

May 12, 2015 #983009

You may be better off going through Lenovo than bestbuy. Your first mistake in this was to buy anything from bestbuy don't make anymore.

1 0 Reply
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