Update by user Jun 10, 2013
Since Best (Worst) Buy couldn't fix my laptop, although they offered to send it out and charging me if the other service center couldn't fix it, I got a return of my money on that "Geek Squad" warranty, after a bunch of emails back and forth, they refunded the money for the extra warranty. Imagine that!
That was over the 15 days!
But they wouldn't refund for the product! The Company SUCKS beware, DO NOT buy from them, especially the extended warranty, it is worthless.
Update by user May 11, 2013
I purchased the unit ON LINE, other company's have a 30 day return policy. I guess Best Buy has to be 15 days they are such a Worst Buy company.
If only the unit became defective a few days earlier ! I mean really !
Original review posted by user May 10, 2013
Not knowing there was a 15 day return policy, it is not stated anywhere during the purchase processing, I purchased an Asus notebook. Turns out it is defective and a well-known issue on the internet at HelpOwl and others, also with various service reps at Asus.
The notebook just turns off, no warning just black screen and it is off. I have done this and that as the service reps at Asus have suggested. NOTHING works. One person waited 4 months and they sent him a replacement that did the same thing!
Best Buy refuses to honor my $1,377.+ purchase. I said I would buy another laptop from them ... they don't care. Geek Squad doesn't know how to fix the problem nor does Asus.
I will NEVER-EVER purchase from this lousy company again.
There were rumors of them closing stores. I hope they go out of business.
Monetary Loss: $1377.