Product: Best Buy Replacement Rating: 1 Star Clear all filters (1 of 25 reviews match)
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Best Buy - TERRIBLE SERVICE & WARRANTY

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TERRIBLE COMPANY. Every time I call I'm put on a 10 -15 minute hold. Staff is very unprofessional and rude. If you ask for a manager you're put on another 15 min hold. I purchased a warranty for my 3 iphones. When I went to get one repaired because the glass was broken they said it wasn't covered because it was not the right model number. I found that they carried over my warranty on my old iphone 4 to my iphone 4S and didn't change the model number. I have been paying of these warranty's at $16 a month for 3 iphone for 1 1/2 years over $860 and they won't pay a claim on their mistake. I've been given the run around for 6 months now and every time I call I'm placed on hold and told it will be corrected in 7 days. I've been told 7 days for 6 months. I called the corporate headquarters to see if I could get some help with this. They are just as bad. Passing the buck and telling me another 7 days. DO NOT EVER BY A WARRANTY FROM BEST BUY YOU"LL BE SORRY. I'll never purchase another item from Best Buy as long as I'm alive, neither will any of my family members or friends. They are so ***. "One good deed, 10 people will know. One bad deed, 1000's will know" and I plan to tell 1000's. All for a $20. screen replacement. I would have put 0 stars but I couldn't.
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2 comments
Anonymous
#949256

umm smells like you got caught up on your own switcha-roo game....

Anonymous
#887093

Another satisfied Best Buy customer.

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Review
#546380 Review #546380 is a subjective opinion of poster.
Service
Best Buy Replacement
Cons
  • Customer service

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Website:
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Richfield, Minnesota 55423
United States
Phone:
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