I never gave Best Buy the authorization to renew software but last year they did renew one that cost me $43.07. I called to cancel and they put me through a bunch of steps but 25 minutes later I thought that I got it taken care of. Today... a year later the same charge showed up. I got pissed... I tried to call the company this morning... and got the initial lady who said I had to talk to software renewals... she transferred me and 65 minutes later no one was on the phone. I called back in the afternoon and after 47 minutes they finally got me someone. I had to argue and tell them that I had taken the program off my computer a year ago after I told them that I do not want the renewal charge.
Best buy does not deserve my business with customer service like this. I don't believe that they cancelled my service even now so I am going down to the bank and change accounts so that they can not continue to steal from me in the future.
I used to like Best Buy and their customer service....NO LONGER... We are parting ways.