On Black Friday 2010 I purchased a computer package special from Best Buy located in Gilbert Arizona store numbeer 1189. At checkout the register clerk suggested we purchase specially priced software for the computer, Microsoft Word 2010.
I told the clerk that the computer was a gift for my son and that i did not know if he needed Word software. She said that it was a very good price if purchased with the computer and that it would be completely refundable if he did not want or need it. As it turned out my son Mike had Microsoft Word that he could install on the new computer and did not need the product.
I just returned from the store, I spoke the the asst manager on duty, he told me it was a non refundable product and that I could not obtain a refund for my unopened software, so I am out over eighty dollars, WITH NO RECOURSE. May the employees of Best Buy be treated by others like they treated me
Product or Service Mentioned: Best Buy Sales Manager.