I would like to start off saying I have worked for this company for 3 years; in my early college years. When I first started working at BestBuy I was in Geek-Squad, (the real geek-squad) where you actually needed certifications to work.
there was no MRI, or Customizer at the time you actually needed to know how to work a computer, and be a geek. Now this is where I would like to warn the customers to never use Geek Squad services, it has come down to a bunch of high-school kids pushing buttons letting a program called MRI run all the Diagnostics & fixes for them. Now you might ask this is good, and saves time; well it's not and here's why.
1.) It's not stable or 100% accurate, yes they (or i should say MRI) might fix a simple issue but do not know anything about what's really going on in the machine, where software can't tell you.
2.) When you bring your machine into GeekSquad they will go through all your data I promise you and upload them to their flash drives if they find things they like. I have seen a lot of inappropriate pictures, and video's of customers engaging in "activities." My DCI at the time made it mandatory to watch and save these inappropriate files and show them to everyone; and laugh at customers behind their backs. Now you say i'll just delete that off my computer; don't be nieve they can still go and retrieve deleted data off your sectors. I know they still have not changed their way's because I tested their courtesy with a fluke laptop loaded with a bunch of junk; scripted a program to run a video recording in the background through a built-in webcam when they accessed inappropriate (folder specific) files on my machine & take a screen shot of what they were viewing. (keep in mind I did not ask for a data backup just a Diag, so they had no reason to go through anything to begin with.) I now know who these employees are and have video evidence.
3.) Employees aren't knowledgable about virus removal, in fact they will most likely make it worse. I had a buddy run another test with location 473 loaded a virus on his machine to see how effective and knowledgeable they really are. Now remember they use flash drives and external hard drives, and this specific virus was designed to jump to the flash drive and infect anything it gets plugged into. The very next day his machine was repaired and ready for pickup while the issue was no where near fixed; it was humorous to see 50 other angry people in line claiming they now have infections out of nowhere.
4.) 75% of the time the employees will not be able to solve a complicated computer issue and they will remotely plug into a service called Johhny Utah. This allows some (extremely underpaid, yet knowledgable) Indian I.T. guy to remotely access your machine and fix it off-site. Geek Squad always forgets to remove the remote files off your system; this is a great way to get your credit cards and bank info JAKED from some guy overseas (and then you can't do anything about it.) I've seen it happen to many customers; be warned.
5.) They will always try to up-sell you services that are not needed. They will claim it could effect your machine negatively if you don't; this is just strategic marketing in its own way; and VERY ILLEGAL may I add.
Now product wise BestBuy is great, they have a good selection and reasonable prices outside of sales. There return policy is pretty good as well. But keep in mind when you order electronics the shipping team in the back unloading the truck like to have fun and knock over mound of boxes that could ultimately damage equipment, but I guess that's okay they have a good return policy if it bonks out on you within 30 days.
The staff seems to be extremely unknowledgeable about their departments, especially Digi Cam's and PCHO (computers).
This is my fair warning to any customer. There will be a class-action law suit pending very soon so if you have been affected by any of what I mentioned contact me. I have been in touch with corporate. Store 473 needs a lock down and corporate suprivising immediately. Unfortunately my patience has ran out and now comes the legal action.
Monetary Loss: $1000.