Meriden, Connecticut
4 comments
Not resolved

Do you remember the days before the big chain stores when there was customer service? I can recall going to G. Fox and being waited on by a sales representative without sending out a search party. I can also recall a "no questions" asked policy of returning merchandise.

About a month ago, during the crunch time of tax season, I purchased an expensive laptop on sale at a Best Buy nearby. At the time of purchase, I knew that I would not have the time then to set the computer up, install various programs, go out and purchase additional programs (since my older computer had Windows Xp and this new laptop had Windows 7), install these new programs as well, and transfer all of my data files onto the new computer. Such a laborious process often consumes a week's time if all goes well; otherwise, it could consume an eternity.

So I left the laptop sealed and packaged in what appeared to be a flawlessly intact box, believing that it was better left protected in styrofoam, hermetically seal plastic wrap, and a thick cardboard casing than on a desk, prey to six very curious cats. Of course, I foolishly thought that if there were any problems with the laptop, that I could exchange it at Best Buy for another laptop. How dumb!

Yesterday when I finally had time to set up the new laptop, I opened the box, only to discover that the monitor screen had been damaged, making the computer completely useless. Consequently, I hopped into my car and drove down to Best Buy, expecting to exchange the computer for an undamaged one. How dumb again!

When I attempted to exchange the laptop, the manager on duty regarded me with the suspicion of a Gestapo officer examining my DNA. In spite of my repeated assurances that I had not dropped the laptop""swearing up and down that I had not even removed it from the box""he was as unmoved as an IRS agent seizing the very last dollar from my bank account. I explained to him that I had deliberately kept it in its protective styrofoam, sealed and unopened, and stored it in a safe place in my home, away from any temperature extremes, until I was prepared to set it up. My pleas of innocence were of no consequence. He refused to exchange it.

He did, however, offer to send it back to the manufacturer, adding, with the look of "don't hold your breath', that it would be entirely up to the manufacturer as to whether the damaged laptop would be replaced by Toshiba. It then occurred to me that Best Buy was simply throwing me under the bus to the whim of a manufacturer located perhaps in some very far off distant land.

The young lady at the desk, who processed my service requisition to have the laptop sent back to Toshiba for possible consideration of an exchange, explained that unless customers return their damaged laptops within an hour or so after purchase, that they are often regarded with the suspicion of having damaged the laptops themselves. I then regretted not having brought a urine sample. I then looked in vain for a lie detector test behind the customer service desk.

So I decided to post this blog entry to make other individuals aware of Best Buy's posture toward its customers. There's an old saying: buyer beware. I would also caution when purchasing anything at Best Buy, be afraid…be very afraid, and be certain to bring along your attorney, a notary public, and two witnesses. Needless to say, I recommend never buying anything at Best Buy. But if you do not mind being regarded as a liar, then I suggest before you purchase a laptop from Best Buy, that you have the sales clerk remove it from the box, plug it in, and then test every possible feature and program on that laptop for hours, if not days, before removing it from the store.

Best Buy proved to be the Worst Buy of my entire life......

Review about: Toshiba Laptop.

Review #237593 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $900
Preferred solution Not specified

Had an Experience with Best Buy?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Al

I hate bestbuy.The geek squad are idiots.

The simpletons only know more than most computer illiterate people. If you know anything you can bee a geek squad supervisor.

They Lie and are not worth the trouble.If you are a geek squad member, I don't care if you are insulted.

Satan
#286404

How in he11 did you determine that the monitor screen was damaged without removing the laptop from the package? The way these things are packaged you MUST remove them to open the laptop. You're not telling the whole story.

Simon
#286345

"I can also recall a “no questions” asked policy of returning merchandise."

Now ask yourself why that is no longer the case? Why would stores tighten their return policies? As a company that would like to see your business in the future, why on earth would they deny your return?

Seriously, stop the "Big bad corporation ripped me off" ***. You had a hand in this too. Grow up accept your responsibility.

Cherise
#285986

Thank you for sharing!

NFL Shop

You May Also Like

Do Not Buy Televisions Manufactured by SAMSUNG, Sold By BEST BUY! Best Buy "I bought a SAMSUNG television from BESTBUY online and when I opened it, the screen was cracked. When I went to BESTBUY to return it (with the receipt), I..." Read more Best Buy - Don't go near this place Best Buy "My wife’s Asus laptop screen started flickering 4 days before the warranty was up. This was the only stroke of luck in the whole scenario that follows. Checked the device..." Read more Best Buy - Worst Customer Service in the store and online Best Buy "Went today to purchase a Moto Z 64GB Phone after checking to see if it was available through their website at the store I went to. Said there was plenty..." Read more Best Buy - Delivery Schedule Best Buy "I selected my refrigerator delivery for Oct 27 the 4-8 window. On Oct 26, I received a voice message confirming the Oct 27 delivery date and window...." Read more Michael Lupolover Michael Lupolover "Lupolover and his team of telemarketers engaged in illegal telemarketing to my phone. My phone is registered on the DNC registry found at donotcall.gove Lupolover is subject to a Consumer..." Read more Terminix - Terrible Customer Service Terminix "Repeatedly missed appointments for evenings or weekends when I would be home. Instead they would just show up during working hours and leave a a note. Final straw was when..." Read more Keystone Rv - 2016 Keystone Cougar 244RLSWE 5th Wheel Problems Keystone Rv "Bought a Keystone premier in 2012, only had one small problem with it so we upgraded to a 5th wheel for our longer trips. Decided to stick with Keystone. Total..." Read more Ingo Money - Fees are all they are  after...the truth read Ingo Money "I have long time standing clients. And they Ingo will charge exorbitant fees for a "Mobile Check Load" They Ingo are opportunists with predatory standards to essentially fleece you upfront...and..." Read more