I USED TO purchase A LOT at Best Buy until I ran into THE POLICY! I puchased my wife a runners watch for Christmas. It turned out to have too small of print for her to read. I took it back 13 days after the exchange policy had expired. There was no flexibility and its all POLICY! The same watch I wanted to exchange (was never opened) was still for sale - so why couldnt it be exchanged for a more expensive one? Keith, the customer no service manager, at the Bluemound, Wisconsin location even played a game with me, we USUALLY don't do returns after 45 days buy see so-and-so at customer-no-servioce desk and tell her I asked her to see what she could do. I wait in line and, when I get to the front, she tells me that there is nothing she can do and Keith knows that. Why would he ask you to see me.
On my way out the store, with the small original watch in hand, the store manager passes me and asks how my day was going. I reply "not so good" and he says "Im sorry to hear that" but he just keeps on walking past.
There is no logical reason an exchange couldn't have been made or have been in the hands of the manager. "Can't override" is not acceptable in this downturn fiscal market.
I will keep the watch, in its original container, on my desk as a reminder why I will never step foot in nor purchase anything again from Best Buy.
Product or Service Mentioned: Best Buy Manager.