I have yet to hear from him or anyone from Best Buy. I have wasted my time on six visits, numerous phone calls with the same scripted message that they are the final say and the decision has been made. When I asked them to tell me one thing about my case they couldn't...
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Recorded calls on customer service lines are not illegal in any state. In some states you must be notified of the fact that the call will be recorded, which most companies have in their initial message - if you didn't hear that, it's on you, not them.

And in one-party states, it's not at all illegal as it is, again, a one-party policy.But all of Best Buy's customer service numbers give you the automated "calls are recorded" message. In two-party states, continuing the call is a legal acceptance of the recording.

#1203282 Review #1203282 is a subjective opinion of poster.
Best Buy Oven Replacement
Reason of review
Poor customer service
Preferred solution
Price reduction

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