Product: Best Buy Oven Installation Clear all filters (3 of 3 reviews match)
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Best Buy Installation - DISGUSTING!

3.9
Details
The worst part about this is that these fools did this to me TWICE! I sit here livid, because my ovens are NOT going to be installed tomorrow. Back story: I bought a new set of double ovens, they were supposed to fit perfectly - well, the installation team jerked me around and cancelled my appointment AT THE LAST MINUE! Yep, my time means NOTHING! Well, we finally got someone to make a new appointment and what shows up is an unmarked truck, people with no ID, and one of the guys looks like he stepped out of a homeless shelter in baggy t shirt that was stained and didn't fit. To find out that the ovens DO NOT fit! Well, now I try to get my credit and Best buy tells me that the install team has to put in my credit! What stupid system is this? And it can't be done until they return the item, which took weeks! So, now, we are a month later, I have had to get a carpenter over to cut out my cabinet to get the ovens to fit, and still did not get my credit. So, I arrange to get the same ovens out to be installed. Now my credit comes in, and the unit is rebilled, and a new delivery set for tomorrow. At 1:30 pm this afternoon the installation people call to confirm, we call back, everything is fine for tomorrow. At 5:17 pm Best Buy's "field support" team calls to tell me they have no one to install my ovens. At 5:40 PM Best Buy calls to confirm my installation for tomorrow. Needless to say, I end up on the phone trying to get the people form this afternoon, no one around, talk to the fools at the 'field service team' to get a guy who talks faster than a speeding bullet and can't be understood and a woman that tells me there is NOTHING she can do. I call the store to be told by a manager there is nothing they can do. Who also tells me that they are loosing customers because of the installation problems. And that he is going to 'escalate' it, which basically means nothing, since they did the the last time and no one even bothers to call me back. I am sign to call corporate tomorrow. And I am going to tell them to take a hike. When we bought appliances from Lowe's a Lowe's truck and Lowe's employees delivered and installed. Best Buy needs to smarten up. The sales staff was nice, I love the Geek Squad and they are knowledgeable, and their prices are great, but heck, if you can't get it into your home, forget it.
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Review
#1125271 Review #1125271 is a subjective opinion of poster.
Service
Best Buy Oven Installation
Cons
  • Installation team
  • Getting no service
Reason of review
Problem with delivery
Loss
$3000
Preferred solution
Deliver product or service ordered
Tags
  • terrible installers

Best Buy - All's Well That Ends Well

4.6
Details
I purchased a stove from Best Buy on the last week of March. The sales associate was very accommodating and the ordering process was smooth. The earliest date was two weeks later, and I accepted it. I paid for installation and haul away too. I left the store feeling good that everything was going to be fine. A day before the delivery date, I received a call saying the delivery will be delayed a day. I thought, "Here we go again." The next day, I received another call saying the stove arrived five days late to the facility and requires five extra business days to process. As a result, the earliest date is next week. I agreed to the changes. I informed the caller that I will contact Best Buy about this. I felt Best Buy needed to know about the office people consistently pushing the date back. Besides, the sales associate at Best Buy encouraged me to call if something is wrong. Delivery day arrived and I was nervous. I cleared a path for the installer and mover in hopes everything would work out. Two men arrived at my house. One man was the installer and the other man was the mover. The men were very professional. The installer, named John, hauled away the old range first. Then he brought the gas line and hooked it up. Then the men unboxed the gas range and rolled it inside. The installer hooked up the line to the range with no problem. I was surprised I ended up with a positive experience. Even though the beginning was good and the middle was horrible, it ended on a positive note.
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Review
#1045532 Review #1045532 is a subjective opinion of poster.
Service
Best Buy Oven Installation
Pros
  • Competitive prices
  • Pleasant sales person
  • Appliance
Cons
  • Third-party customer service
  • Third-party delivery service
Reason of review
Everything worked out - even if the delivery is a week late - regardless of the delivery issues in the review
Tags
  • Installation
  • customer service person
  • Oven Range
  • Third-party
  • Appliance

Best Buy - Lost Time and Wages. Charged for Order Never Received

1.5
Details
Online order for appliances in the approximate amount of $3,000 has never been fulfilled. Credit Card has been charged in full. Best Buy will not cooperate to solve. Order was placed on March 12, 2017. Best Buy has rescheduled order unilaterally several times. After my wife and I took time off work, losing wage and other compensation, Best Buy rescheduled again, this morning last minute and for the fifth time, without advance notice or warning, causing additional financial harm and frustration. Best Buy initially offered partial compensation but yet charged entire amount. Credit Card has already posted for the entire amount. We have been left with no effective recourse, have lost many hours, compensation, have been charged in full and have not received the order. Customer service will not escalate. We are at a point of despair for so much inconvenience.
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Review
#1029629 Review #1029629 is a subjective opinion of poster.
Service
Best Buy Oven Installation
Reason of review
Order processing issue
Tags
  • consumer financial protection
  • Best Buy Delivery
  • Poor Staff
  • Best Buy Customer Service Nightma

Contact Best Buy Customer Service

Mailing Address:
Best Buy, Inc.
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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