Best buy loves to tell you one thing but do another. Had 3 incidents of this kind over a 3 year period.
To make a long story short. They lie about everything then lie to cover up that lie. I thought by calling customer service it would help but they kept telling me the same thing over and over like a robot. When I put her on the spot quiet.
Had to ask her was she still there.
I got nowhere with customer service but more pissed off. So I will never buy another thing from best buy.