622 Broadway, New York, NY 10012, USA
Not resolved
1 comment

I have a problem connecting a one month old Dell laptop, purchased from Best Buy, via Bluetooth with my Yamaha sound bar. I initially got someone to try and solve the problem but then when she couldn't she said computers aren't meant to connect to an entertainment system.

SINCE WHEN? Then she said I have to pay for customer support if I wanted more help.

The "geeks" are not really knowledgeable and paying for technical support when obviously the PC is at fault is no way to advertise "support". I would appreciate more attention to this issue which is obviously a tricky one to solve and personnel should be better equipped to deal with technical issues that are not of my making.

Product or Service Mentioned: Geek Squad Technical Support.

Reason of review: Poor customer service.

Monetary Loss: $900.

Preferred solution: Let the company propose a solution.

Best Buy Pros: Cant answer.

Best Buy Cons: Service issues not resolved, Wasteing my time.

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i think youre the dummy on this one chief.