Today I bought an Insignia BT speaker on sale at Best Buy, Miami Beach. I took it home and tested it.
Sadly, the item was so poor in quality I decided to return it and tty another brand. I had paid with my debit card. I was informed that the money would take 3-5 business days to show on my card. I asked the manager why it took so long.
He looked me right in the eye and lied to me, stating it was my bank. I told h8m that was unacceptable and upon returning home called my bank customer service. Lo and behold, while the charge had already cleared, did so instantly, the rep informed me that Best Buy had not even submitted the refund. The store even had the option to automatically refund the purchase but chose to do it manually.
Now I'm furious!
I go back to the store and march the manner to the side like a drill sergeant with a basic training recruit and called him out. He swore the refund was automatic until I showed him the receipt where it
Review about: Best Buy Manager.
Reason of review: Poor customer service.