Geek Squad Manager | Best Buy in Kennesaw, Georgia

1.5
Details
When you go into a store 5 times and still get the run around from Blake the Geek Squad Manager might be time for him to be replaced. He promised, he lied and told us to take our business to other area establishments if we didn't like the customer service. I guess Best buy doesn't need the business nor do they care about customer service! SAD!!!
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Review
#1137573 Review #1137573 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Arrogant employee would not honor price match | Best Buy

12/5/2017 10:20 am Best Buy 5019 S Cleveland Ave Fort Myers, Fl 33907. Spoke with JIM a salesman in the TV section. To make a long story short. JIM insisted that the price match was for an item sold and shipped by Amazon.com. I showed JIM the Amazon printout that a Samsung 40 TV was$390.44 on Amazon. Jim argued and disagreed. I asked to see a manager and he questioned why, that he (JIM) had already explained the policy. A Manager showed up a blond with tatoos on her arm and had little to say. I explained again that I had already verified the Amazon price and that it was sold and shipped by them. I just left and ordered the TV from Amazon, online, shipped and sold by Amazon as per Best Buy's policy. I have the receipt from Amazon and the cost was $390.44. Best buy's price at the store was $449.00. Jim, if that is his name was condescending and wrong. Even if he was correct I would not buy from this Best Buy store because of the employees attitude and the lack of interest from the Manager. Try and find an email to file a complaint. -----------no more best buy they have lost a long time customer.
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Review
#1142556 Review #1142556 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
arrogant employee
Preferred solution
Your problem employee should find another job
1.0
Details
The razor was unopened, but Best Buy’s manager wouldn’t return it because of “Health Reasons” again IT WAS UNOPENED!! The is the most lame excuse I’ve ever heard of and the most worthless customer service of any store I have ever dealt with. The customer is always...
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1 comment
MattD78
#1382527

The customer is always right shouldn't mean anything at all. That being said, electric razors are not on Best Buy's 'nonreturnable' items list so perhaps calling corporate will get some action taken for you.

Review
#1117811 Review #1117811 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy

HURST BEST BUY MANAGER - I BELIEVE IS A LIAR

Spend over a thousand dollars at hurst texas best buy - pulled out tax exempt card - which the guy at tech counter couldnt scan to work- the main manager was walking by and he said hey man can you help me out - manager pushed a couple of buttons and tax went away. 1 week later spend 200 and front cashier sent me to customer service to get tax off. They require sales tax form which i was ready to email them but they don't have a printer to print it out and they need a form in there hand. The customer service lady had the same male black haired manager to come over she said that the tax id card is expired and he told me sorry we need form. I said last week you had no problem last week with my over 1000 purchase and your buddy asked to help him out. He said sorry we can't do that any more and when was that - I SAID LAST WEEK - He said Oh well we can't do that any more so I come back with the form and after a big waste of time the lady at customer service assured me that the tax exempt form was good for a year. 1 week later tried to place an order online and tax id card ins't working - called cust. service and wasted more time for him to say that I need to send it in and wait 30 days. THE HURST BEST BUY MANAGER - I BELIEVE IS A LIAR - Why do they make it so hard to make a purchase - The tax forms don't expire - so its best buys policies that make my life miserable
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Review
#1154883 Review #1154883 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Idiots
  • Customer service is horrible
Reason of review
Poor customer service

Terrible experience! | Best Buy

1.0
Details
Sales people on staff are very friendly and knowledgeable of the products they sell. It's when you have to deal with management like their Assistant Manager Sarah, to get an override code approved for a coupon voucher, that the whole buying experience is ruined. Her excuse for not honoring the discount, was that it was up to local store management discretion, whether to honor a corporate sponsored discount voucher. Congrats Sarah the joke is now on you. Your corporate office is sending me a $100 gift card, charged to your store, due to your lack of customer service skills. The nice sales people that work under you will more than likely lose their jobs and livelihood at your store, due to most locals I know buying from other stores or Amazon, so they don't have to step into your arena of incompetence.
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#1114815 Review #1114815 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Poor customer service -monroeville pa | Best Buy

2.4
Details
Purchased new samsung tv, transported unit home to find out screen is broken. Immediatly called store and was told to "buy a bigger one" since they had no more stock. I then spoke to store manager and he ordered a new one and was to educate employee on proper way to talk to customers. On delivery day we were called to tell us brakes went out on truck and would be rescheduled, gift card was to be issued for trouble. 21 days later finally got tv, no gift card. Called local store to resolve and was told store manager was not available due to meetings. Called corporate but only directed to call centers. Finally transfered to store manager who could care less...he said online is separate company and not connected to store...remember i paided cash in store for tv...not his problem. In short this is why best buy is going out of business and amazon and sams club online will win. To bad customer service means nothing to best buy..get money screw people.
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#1077794 Review #1077794 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Best Buy - Manager Review

2.1
Details
My son took his Switch controller to our Best Buy store because the controller never connected to the console correctly. The first girl told him it would be no problem to exchange. Another girl interrupted her and said she would not exchange it. He asked to speak to a manager, the manager never looked him in the eye and simply said, "nope I won't do it." My son said he felt they treated him like he was nothing. I called and spoke with the manager and he just defended himself. I was able to exchange the controller with Nintendo. Please know that you can always picket your local store depending on the laws in your city. It's not about the picketing or who sees you, it's about calling your local newspaper and letting them know you are picketing. My local paper said they would do an interview if I decided to picket. Those kind of articles can lose business for companies.
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Review
#1039306 Review #1039306 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

In Awe of ignorant agents and managers of phone | Best Buy

1.0
Details
Here my order I placed online, 508400054 (KMM1260331V48590L0K​M). a defective laptop arrives at my place. After much fight and multiple phone calls a month and half later. I get my refund. I was happy it was done with. But the story takes a different turn here. Bestbuy calls my cell phone and informs me how bad they feel of the inconvenience this has caused and they want to make it up for me. I didn't ask for anything. to be honest I just wanted to get out of these non IT, non customer friendly company. So they offer me 20% discount on any next purchase from Bestbuy. They inform me go ahead with any future purchase and give us a call and just provide us your phone #. Discount will be granted on to your C card. Ok sounds like a fair deal. Here comes my mistake. I believe it. I go to bestbuy buy another laptop and call them since I have 20% off. right away CS agents tells me its 10% and not 20% and only for online deals ?? what ?? so here's me, who really wasn't expecting anything from BB just got conned again. If it was online why would I have to call you? you just had to email me a 20% or 10% discount email. CS did not have any clue. So transfers to manager. Manager sticks to the same sorry and here the final catch. We will offer you 10% discount for your next online purchase....booom* Since this was their trend and ignorance and stupidity is their process, program and motto. I just shook my head, planned to return the laptop soon and let them keep their 10, 20 or 40% offer they come with. Such bad customer service is the key this company is going down. At anytime you want to verity this information.. BB , feel free to contact me through email.
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Review
#1014992 Review #1014992 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Terrible customer service in Pineville NC | Best Buy

1.0
Details
I've been a client for many years and I've been at this store many times. But this time the customer service was terrible. I just had to return an item that bought online as a gift ! But the Assistant "DIVA" Manager called Mayra, made it difficult and complicated. You can see that she doesn't want to help us and, while she was "talking" to us, she was looking her nails, talking loudly to other employees, making notes non related to my case and, making gestures like rolling her eyes upward.... is that a joke? Mayra, if you don't like to take care of customers, do not work at this kind of business, I bet there are other employees who really deserve your position. Also, GET REAL, acting like a "diva" doesn't make you superior, kid.
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Review
#1055173 Review #1055173 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Extremely poor | Best Buy

Treated terrible by a associate and store manager who could care less about my terrible service or complaint!!
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Review
#1071545 Review #1071545 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service