Product: Best Buy Manager Clear all filters (217 of 217 reviews match)
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2.5
Details
Best Buy - Former Customer
I have purchased a great many things from Best Buy over the years and have been a loyal rewards member. This will be the last cent that Best Buy ever gets from me. I bought this Samsung - 49" Class - LED - NU8000 Series - 2160p - Smart - 4K UHD TV with HDR at the Best...
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Review
#1389336 Review #1389336 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Product selection
Cons
  • Intolerant and inflexible policies and uncaring staff
Reason of review
Poor customer service
Loss
$799
Preferred solution
Exchange the TV for one that works
Tags
  • Best Buy Customer Service Nightmar
we bought a Kitchen Aid dishwasher and double oven at the St. Peters Mo. store. We also bought Best Buy installations for both. A guy was supposed to come between 8 and 12, it is now 3pm and still no one. we called Best Buy several times during the day and got onwhere....
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Review
#1373311 Review #1373311 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.4
Details
DO NOT GO TO BEST BUY! Especially DO NOT use the Geek Squad!!! Should be named "Worst Buy," I went in on Sunday, September 23. Everybody was really nice when they sold me a TV and Complete Geek (Freak) Squad service. Then I called the Freak Squad and asked for...
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1 comment
Anonymous
#1569617

Literally the definition of no valid complaint

Review
#1365483 Review #1365483 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
Loss
$550
Preferred solution
Full refund
I realize that the manager of the store has to follow established policies but I don't understand his unwillingness to even inquire about it. I have dealt with other companies, they all seem to be able to make accommodations for special needs. Am I even going to be able to do business with Best Buy...
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Review
#1363875 Review #1363875 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
1.0
Details
September 1, 2018. I’m trying to find an outdoor tv antenna with 150 mile range. I’m at Walmart in Mobile, Alabama and they don’t have what I need. From Walmart electronics Dept I call the local BestBuy at 1310 Tingle Circle E. 36606. Someone answers and transfers my...
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Review
#1344392 Review #1344392 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
Preferred solution
ANSWER THE DAMN PHONE
2.5
Details
My Tv that I purchased with extended warranty from Best Buy at the time of purchase ended with a bad mother board, my initial call was 5/30/18 at which time Best Buy came out with no problem within a couple days to no availability they cldnt fix the problem so the part...
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Review
#1279461 Review #1279461 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
1.0
Details
Best Buy is the absolute, 100% worst company I have ever dealt with in my life. Inability to deliver the right appliances or measure them correctly, terrible service and refusal to contact me back about sending me the wrong kitchen appliances. I battled with numerous...
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Review
#1239501 Review #1239501 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy

Best Buy in Lewisville, Texas - THE WORST Customer Service

1.0
Details
I bought a 70 inch tv and had an issue with the screws on the back of the tv to get it mounted. I called the Best Buy in Lewisville, TX and the customer service rep told me to bring it in and someone will take a look at it and that we could exchange it if it doesnt work. We brought it back and everyone we encountered there was rude and obviously never received any training in customer service. One of the employees had the nerve to say to me, my manager will be coming out to speak to you. I asked him a simple question of what the status of my tv was and he responded, "Well Im not going to play telephone with you because my manager will be with you shortly". Then the manager comes out and is even worse than his employee but now it makes sense to me because their poor attitude and incompetence starts from the manager down to the employee. My issue with what occured was the customer service rep I initially spoke to did not provide accurate information which made me have to drive over there to get treated horribly by their staff and then having to bring the TV back to my house when all of that could have been avoided and my time not wasted on misinformation provided by the customer service rep and then be spoken to with such hostility and uunwillingness to help a customer after the purchase has been made. Best Buy needs to invest money into training their employees on how to provide quality customer service. Best Buy is not the only place that sells electronics nor matches a competitor's price so maybe their employees needs to understand that. Bad customer service equates to decrease in customers, therefore decrease in sales which leads to decrease in staffing.....
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Review
#1156268 Review #1156268 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

HURST BEST BUY MANAGER - I BELIEVE IS A LIAR

Spend over a thousand dollars at hurst texas best buy - pulled out tax exempt card - which the guy at tech counter couldnt scan to work- the main manager was walking by and he said hey man can you help me out - manager pushed a couple of buttons and tax went away. 1 week later spend 200 and front cashier sent me to customer service to get tax off. They require sales tax form which i was ready to email them but they don't have a printer to print it out and they need a form in there hand. The customer service lady had the same male black haired manager to come over she said that the tax id card is expired and he told me sorry we need form. I said last week you had no problem last week with my over 1000 purchase and your buddy asked to help him out. He said sorry we can't do that any more and when was that - I SAID LAST WEEK - He said Oh well we can't do that any more so I come back with the form and after a big waste of time the lady at customer service assured me that the tax exempt form was good for a year. 1 week later tried to place an order online and tax id card ins't working - called cust. service and wasted more time for him to say that I need to send it in and wait 30 days. THE HURST BEST BUY MANAGER - I BELIEVE IS A LIAR - Why do they make it so hard to make a purchase - The tax forms don't expire - so its best buys policies that make my life miserable
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Review
#1154883 Review #1154883 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Idiots
  • Customer service is horrible
Reason of review
Poor customer service
1.0
Details
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
If Best Buy/Pacific sales cannot deliver an undamaged product, they should NOT be selling appliances. Seriously, twelve damaged appliances should be an absolute embarrassment to Best Buy! I’m skeptical of the longevity of these items, when they can’t even be delivered...
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5 comments
Anonymous
#1708347

By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.

Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.

I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!

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Review
#1151626 Review #1151626 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy