Product: Best Buy Manager Rating: 5 Stars Clear all filters (2 of 217 reviews match)
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Best Buy - Manager Review

4.8
Details
Once again I find myself submitting a complaint through a third party to a company which should have an email address for this. A few days ago my brother needed a reasonable accomodation to a disabling injury at a best buy store, he was flatly denied. The claim was made by the store manager that company policy did not allow him to do what was needed by my brother. In the first place, I was shocked. My own experience with best buy has been positive, to say the least. The store manager has the disgressionary authority to do a lot more than what my brother was needing . While my brother explores recourse to this through official channels, it sounds rather like an ADA violation was made, I thought it would be better to give best buy a chance to just make it right. It really would have been in their best interest to have provided a more private channel for this communication
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2 comments
Anonymous
#1285758

I noticed you didn't mention what your reasonable request was?

Anonymous
#1247014

What exactly are you talking about you immigrant?

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Review
#956593 Review #956593 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Best Buy - Manager Review from Royal Oak, Michigan

5.0
Details
I had the absolute worst experience when working with Best Buy in Flint and Auburn Hills MI. The two managers I spoke to were Mike and Ross. I was told just because I work here doesn't mean I have to listen to you, I was told I have the power to exchange your item (which by the way was night less than two weeks ago and with a receipt in hand) but because it would cost the company money I don't want to. I was told by the manager in Auburn Hills that "it's not personal it simply business". "I do have the power to help you with this but I don't want the cost that's involved to affect my store"!!!They lack any level of professionalism or ability to provide a positive customer service experience. I am not letting this is issue go Best Buy needs to be held accountable for the way they treat their customers. I'm sure a company this large does not support not allow such blatant disregard for their customers at the hands of their employees!
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1 comment
Anonymous
#1087811

Details? Not just things that a manager said.

Why did it take you almost 2 weeks to return? It sounds more like the manager was being candid with you and you couldn't handle it.

Review
#758755 Review #758755 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

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Phone:
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