Product: Best Buy Manager Rating: 3 Stars Clear all filters (4 of 217 reviews match)
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Rating:
2.5
Details
Best Buy - Former Customer
I have purchased a great many things from Best Buy over the years and have been a loyal rewards member. This will be the last cent that Best Buy ever gets from me. I bought this Samsung - 49" Class - LED - NU8000 Series - 2160p - Smart - 4K UHD TV with HDR at the Best...
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Review
#1389336 Review #1389336 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Product selection
Cons
  • Intolerant and inflexible policies and uncaring staff
Reason of review
Poor customer service
Loss
$799
Preferred solution
Exchange the TV for one that works
Tags
  • Best Buy Customer Service Nightmar
2.5
Details
My Tv that I purchased with extended warranty from Best Buy at the time of purchase ended with a bad mother board, my initial call was 5/30/18 at which time Best Buy came out with no problem within a couple days to no availability they cldnt fix the problem so the part...
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Review
#1279461 Review #1279461 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Bad attitudes by Best Buy employees

3.0
Details
I made a purchase online 10/25/14 and went to my local store to retrieve my purchase. I had printed the order confirmation that showed that I had already paid for the items and was prepared to show my credit card and identification when I arrived at the store. When I went to the area for online pickup, the 4 employees all had their backs turned away and ignored me for a few minutes. When one of them finally acknowledged me, I gave them my printed confirmation (which had my name and order number on it); the employee promptly asked me what my name was (maybe she couldn't read) and I spelled it for her. She then asked for my credit card and identification, which I gave her my credit card and showed her my driver's license. She said that I need to take the license out of my wallet even though it was clearly visible in my wallet's clear cover. I complied with her request and she barely looked at my license and gave it back to me with my credit card. A second employee who was watching this entire episode, then asked me for my credit card again, which I informed her that she already saw me provide my card to the other employee standing right next to her. She insisted that I had to provide her my credit card again and if I didn't like it, she would call a manager to come over. Both employees were very rude and disrespectful and would cause me to never visit that store again or any Best Buy store. The manager came over (Allen Ditch) and asked me what the problem was; I informed him that the employees standing next to each other asked me to produce my credit card again after I already provided it to them and had put it away in my wallet. The employees attitude was disrespectful and Mr. Ditch's attitude was even worse and basically walked away from me when I complained about the treatment that I was getting from trying to get an item that I already paid for online. I have no plans on going back to the Best Buy store in Bel Air, Maryland and will probably return the items that I purchased online after I obtain the items frim HH Gregg, Amazon, or some other retailer. I will also post my poor experience on all of the social media until Best Buy puts forth a real apology and counsels Mr. Allen Ditch and the rest of the staff at the Bel Air, MD store in how to treat customers who purchase from Best Buy.
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1 comment
Anonymous
#890849

You'l get no apology from Best Buy. That service was typical. Now you know what its like to be a Best Buy customer.

Review
#550595 Review #550595 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Bad attitudes of the employees
Reason of review
Poor customer service
Preferred solution
Apologize for the poor treatment and bad attitudes of their employees AND manager (Allen Ditch). Counsel their employees about their bad attitudes.

Dishonesty from Best buy

2.6
Details
I ordered the Iphone 6 for my wife the 2nd day that you could pre order. My thinking was that since it took so long for me to get my iphone 5 when I was the first person in line on the first day to preorder and it still took 3 weeks to get my phone that it would be the same this time. I was eligible for renewal Oct. 5th. So I was quite surprised when the day before they went on sale I received an email stating that my phone was in and I could pick it up the next day. I called the next day and explained I was not eligible until Oct 5th but the person on the other line told me I was eligible for a new phone. I asked if they were sure because if I went up there and I wasn't eligible I was going to be very upset. The following day I received a voicemail saying they were mistaken and I was not eligible for the update just yet. I was however eligible for the AT&T Next upgrade. This is what I think they really wanted to sell me and why they lied to me. The following day I called the store and was told they could not help me over the phone. So I went up there and waited for well over an hour while they tried to work things out to no avail. Jonathan, the manager on duty at the time wrote down on a piece of paper that they would hold the phone for me until Oct. 5th. So today (Oct.4th) I called Jonathan and he said the manager, Nick Johnson had said more would come in and he went ahead and sold the phone. I accused them of not caring and lying to a long time customer and Jonathan was just silent. Then all he could say is talk to the manager who would be in tomorrow morning. No apology or anything. All this could of been avoided if Best Buy had said from the get go that they could not hold the phone for me. But then again, as I am starting to learn honesty is not Best Buy's policy.
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Review
#542478 Review #542478 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Lied to
Preferred solution
Let the company propose a solution

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Mailing Address:
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United States
Phone:
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