Product: Best Buy Manager Rating: 2 Stars Clear all filters (10 of 217 reviews match)
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Best Buy in Hartford, Connecticut - Treated like dirt

1.5
Details
Bought a/c at Best Buy and they had to ship it to me . UPS lost it and they treat me as if was my issue. Treated me like dirt on the phone and the manager would not give me his name . Last time customer
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Review
#1420228 Review #1420228 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Best Buy in Kennesaw, Georgia - Geek Squad Manager

1.5
Details
When you go into a store 5 times and still get the run around from Blake the Geek Squad Manager might be time for him to be replaced. He promised, he lied and told us to take our business to other area establishments if we didn't like the customer service. I guess Best buy doesn't need the business nor do they care about customer service! SAD!!!
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#1137573 Review #1137573 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
2.3
Details
Went to buy an advertised TV.Got inside on Thanksgiving night right at 5 when the store opened, got a ticket from the sales associate that verified that they had one, got in line to pay for it and when I got to the register an asst manager came up and said I needed a...
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Review
#1136304 Review #1136304 is a subjective opinion of poster.
Service
Best Buy Manager

Best Buy - Poor customer service -monroeville pa

2.4
Details
Purchased new samsung tv, transported unit home to find out screen is broken. Immediatly called store and was told to "buy a bigger one" since they had no more stock. I then spoke to store manager and he ordered a new one and was to educate employee on proper way to talk to customers. On delivery day we were called to tell us brakes went out on truck and would be rescheduled, gift card was to be issued for trouble. 21 days later finally got tv, no gift card. Called local store to resolve and was told store manager was not available due to meetings. Called corporate but only directed to call centers. Finally transfered to store manager who could care less...he said online is separate company and not connected to store...remember i paided cash in store for tv...not his problem. In short this is why best buy is going out of business and amazon and sams club online will win. To bad customer service means nothing to best buy..get money screw people.
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#1077794 Review #1077794 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Best Buy - Manager Review

2.1
Details
My son took his Switch controller to our Best Buy store because the controller never connected to the console correctly. The first girl told him it would be no problem to exchange. Another girl interrupted her and said she would not exchange it. He asked to speak to a manager, the manager never looked him in the eye and simply said, "nope I won't do it." My son said he felt they treated him like he was nothing. I called and spoke with the manager and he just defended himself. I was able to exchange the controller with Nintendo. Please know that you can always picket your local store depending on the laws in your city. It's not about the picketing or who sees you, it's about calling your local newspaper and letting them know you are picketing. My local paper said they would do an interview if I decided to picket. Those kind of articles can lose business for companies.
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Review
#1039306 Review #1039306 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Rich the store manager at the eugene best buy

2.0
Details
Eugene store manager RIch, I wish we could have gone out back and dealt with this like men. I know you woulda called the police if I would have even mentioned it. your that kind of guy that hides behind his desk and talks *** until you get confronted. then you hide behind the cops. I thought about going to meet Rich after work because I know that only 3 people close down the store, him a customer service rep, and an asset protection ***. but he probably woulda run or called 911 crying I don't know why I need to enter 100 *** words just to leave a complaint. what the what the what the ***. is this enough words?
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Review
#978454 Review #978454 is a subjective opinion of poster.
Service
Best Buy Manager
Loss
$1500

Best Buy in West Hollywood, California - Store policy differ from bestbuy.com

2.2
Details
I bought an unactivated device (full retail price) not long ago but it happened to be defective (heats up easily and restarts). It was the last day of return and I brought it to store AFTER calling 1888bestbuy (I was told I could bring it to any store). When I was at the W Hollywood Store, I was denied of my return because of the store's policy of "unactivated device purchases are FINAL SALE." I was not informed of this and this "new" policy was not shown on the receipt as well. The receipt clearly says that all mobile phones are subjected to 14 days return policy. I tried explaining that I called 1888bestbuy and that the receipt does not reflect this "new" policy. The sales/return associate then told me that it's mobile department manager's instruction and had me talked with her instead. I talked to the mobile department manager; she was being extremely unhelpful. I told her that the device was defective and asked if I could AT LEAST exchange it. She still insisted that unactivated devices are final sale and that I can't exchange or return it. This obviously didn't make sense. So she kept brushing me off with the same reason and I left. I went out to the store and immediately called 1888bestbuy again to verify the whole policy again. I was told by the phone representative that this was absolutely not true! Fortunately, the phone representative was kind enough to help me. She put me on hold and personally called W Hollywood Store and talked to the manager to resolve this issue. After the hold was over, she told me that I could talk to the manager again to process the return. Finally, the manager is WILLING to process the return. But AGAIN, she told me that she's only making an exception this time and that future purchase of unactivated devices are FINAL sale. I'm not sure why she continued to insist her point when 1888bestbuy and bestbuy.com obviously did not state such a policy. I didn't ask further questions since I can return my phone. At the end of the visit, I'm glad I was able to return my defective phone BUT i will NEVER come by this store again. All the trouble and wait (for almost 2 hours) just to return a DEFECTIVE product.
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Review
#771410 Review #771410 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Competitive prices
Cons
  • Poor management
  • Poor return
  • Poor service
Reason of review
Poor customer service
1.5
Details
Patrick Sweeney‎Best Buy July 29 at 9:55am · Thanks for a non-answer Best Buy! I have deleted my order number! Best Buy Hi Patrick- I would have expected us to communicate any changes with you prior to delivery day and I apologize for this inconvenience. I did verify...
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1 comment
Anonymous
#1070309

If you can buy from anyone else anywhere else I would do so.

My order has been cancelled rescheduled for 18 days later and i have been on hold for 3 phone calls to the service center and each call was transferred to another rep, explained my situation on new call and then put on hold and disconnected each time

I now have over 2 hours in the horrible experience

do not buy from best Buy-(Worst Buy)

Review
#676455 Review #676455 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Customer service horrendous
  • Delivery sucks
Reason of review
Poor customer service
Loss
$1799
Preferred solution
Deliver product or service ordered
Tags
  • Poor Delivery
  • Customer Service Failure

Best Buy in Minneapolis, Minnesota - Had extended warranty that wasn't honored

2.0
Details
I bought a portable mp3 player at the Richfield, MN store and purchased the extended warranty with it. But a few months later the screen began to turn black. I took it back but Best Buy refused to honor the extended warranty claiming that I had purposely caused the screen failure. I asked for a senior4 manager and he just listened to the guy who refused the exchange and agreed with him. That was totally untrue and it made me angry they could weasel out of honoring an extended warranty like that. It isn't right, I wonder how many other people they have screwed out of replacements by tactics like this? I used to like going to their stores to look at the latest technology but after that experience, when they accused me of breaking my mp3 player on purpose, I won't shop there again. That's totally dishonest and no way to treat customers.
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Review
#561360 Review #561360 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Convenient location
Reason of review
Damaged or defective
Loss
$80
Tags
  • Refused To Honor Warranty

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Best buys accident insurance don,t cover accidents

2.0
Details
best buys accident insurance apparently dont cover accidents. I left my galaxy3 on my tool box and drove off, It fell and got ranover. they said it was abuse not an accident. by that logic.any accident is abuse. but when I took it out they said it covered getting run over or droped off a building. they said just bring in the pieces.the geeksquad manager admitted to me they lie to sell those warrenties, and also admitted they are full of holes. even after the whole store heard me saying how their accident warrenty didn,t cover accidents they still refused to do anything. even after they seen i spent over 8000 dollars their in the last 2 years. Ill never spend another cent their again.
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1 comment
Anonymous
#932349

It is clearly stated in the terms and conditions of the protection plan that running over a product with a vehicle will not be covered. Much like driving your car into a lake would not be covered by your car insurance you should familiarize yourself with the plans you agree to. Your situation sounds astoundingly negligent on your part and legally best buy doesn't have to assume liability with your claim.

Review
#557432 Review #557432 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Crappy and very disapointing
Reason of review
best buy outright refuses to honor their warrenty
Loss
$500