Best Buy Manager Reviews and Complaints
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Verified ReviewerBest Buy - Not applicable
Employee with zero knowledge at Best buy 17 Ave Calgary ,..Rajinder Singh. Entered Canada with fake documenration..Landed at best buy with fake experiences shown from UK..Fake cheap personality. Made of Lies allover. Which business hires such persons with zero knowledge and without confirming the references?? Best Buy? !! what managers!!
Review
Service
Best Buy Manager
Reason of review
Employee
I bought a Cannon Handycam. I asked about the return policy. I was told I had 14 days from point of purchase for a full refund. I was NEVER told about a restocking fee if I returned the item. When I explained this to the store clerk, the store manager, and then called...
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Review
Service
Best Buy Manager
Cons
- Poorly trained staff
Reason of review
Poor customer service
Loss
$54
Preferred solution
Full refund
Tags
I will never use or promote Best Buy for any type of electronics again. I had a terrible experience with the purchase of a 72 inch Samsung TV and recommended full swing mounting bracket prior to Super Bowl Sunday. It appears there is no testing or research on products...
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1 comment
So it did'nt work out when you installed it yourself but it's crazy you hire pros to mount it and it works as intended? Sounds like user error to me.
Review
Service
Best Buy Manager
Pros
- Salesperson nichole
Cons
- Customer service and corporate response
Reason of review
Poor customer service
ON SATURDAY 11/25/2018 LOOKING THROUGHT YOUR ON LINE ADVERTISING I FOUND A BACKUP CAMERA AND KENTWOOD DNK575S IN-DASH RADIO I HAD TROUBLE WITH YOUR WEB SITE SO THE FOLLOWING DAY I WENT TO YOUR STORE AND ORDERED THE SYSTEM I ASK THE GUY COULD I GET THE SAME DEAL HE SAID...
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Review
Service
Best Buy Manager
Pros
- Price but it was a black friday
Cons
- Being lied too
Reason of review
THEY LIED ABOUT THERE SERVICE
Loss
$276
Preferred solution
Full refund
I was told that I could drive another 20 minutes to another store that might have it available. They didn't offer to have it shipped to me, or to have my order delivered to the store I was able to pick it up from. After talking to a manager I was told that there were...
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1 comment
call them +1 833 272 0777, For the 3rd time I ordered an item online for store pick up. The website said it was available.
When I got to the store I waited 30 minutes for them to tell me they didn't have my items. I was told that I could drive another 20 minutes to another store that might have.
Review
Service
Best Buy Manager
Reason of review
Order processing issue
My wife bought a Moto Cell Phone plus 3 accessories a month ago at Best Buy in Dallas Texas. She was not impressed with the accessories & brought them back to the atote for return with the receipt. Ahw was denied a reund. She was told that thw item is no longer sold...
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1 comment
That's harsh. QUOTE : " loyal customers for many years " ...
they don't break the rules for you once and now you'll never return ?
The customer is not always right but they are always the customer , even when they make a poor choice of purchase and are dissatisfied. But there are rules and limitations on full exchange - you must realize that the product cannot be resold as "new", causing actual loss to the company when the return was a matter of whim or buyer's regret.
Review
Service
Best Buy Manager
Cons
- Poor customer response
- Responsiveness
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Let the company propose a solution
Tags
DO NOT GO TO BEST BUY! Especially DO NOT use the Geek Squad!!! Should be named "Worst Buy," I went in on Sunday, September 23. Everybody was really nice when they sold me a TV and Complete Geek (Freak) Squad service. Then I called the Freak Squad and asked for...
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1 comment
Literally the definition of no valid complaint
Review
Service
Best Buy Manager
Reason of review
Poor customer service
Loss
$550
Preferred solution
Full refund
September 1, 2018. I’m trying to find an outdoor tv antenna with 150 mile range. I’m at Walmart in Mobile, Alabama and they don’t have what I need. From Walmart electronics Dept I call the local BestBuy at 1310 Tingle Circle E. 36606. Someone answers and transfers my...
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Review
Service
Best Buy Manager
Reason of review
Poor customer service
Preferred solution
ANSWER THE DAMN PHONE
Best Buy is the absolute, 100% worst company I have ever dealt with in my life. Inability to deliver the right appliances or measure them correctly, terrible service and refusal to contact me back about sending me the wrong kitchen appliances. I battled with numerous...
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Review
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy
Best Buy in Lewisville, Texas - THE WORST Customer Service
I bought a 70 inch tv and had an issue with the screws on the back of the tv to get it mounted. I called the Best Buy in Lewisville, TX and the customer service rep told me to bring it in and someone will take a look at it and that we could exchange it if it doesnt work. We brought it back and everyone we encountered there was rude and obviously never received any training in customer service. One of the employees had the nerve to say to me, my manager will be coming out to speak to you. I asked him a simple question of what the status of my tv was and he responded, "Well Im not going to play telephone with you because my manager will be with you shortly". Then the manager comes out and is even worse than his employee but now it makes sense to me because their poor attitude and incompetence starts from the manager down to the employee. My issue with what occured was the customer service rep I initially spoke to did not provide accurate information which made me have to drive over there to get treated horribly by their staff and then having to bring the TV back to my house when all of that could have been avoided and my time not wasted on misinformation provided by the customer service rep and then be spoken to with such hostility and uunwillingness to help a customer after the purchase has been made. Best Buy needs to invest money into training their employees on how to provide quality customer service. Best Buy is not the only place that sells electronics nor matches a competitor's price so maybe their employees needs to understand that. Bad customer service equates to decrease in customers, therefore decrease in sales which leads to decrease in staffing.....
Review
Service
Best Buy Manager
Reason of review
Poor customer service
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There's a screen that comes up before buying cameras telling you this. The return policy is 8 years old now. How can you buy from amazon if you ignore text on the screen?