Best Buy Manager Reviews and Complaints
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If Best Buy/Pacific sales cannot deliver an undamaged product, they should NOT be selling appliances. Seriously, twelve damaged appliances should be an absolute embarrassment to Best Buy! I’m skeptical of the longevity of these items, when they can’t even be delivered...
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Review
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy
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Verified ReviewerBest Buy - Not applicable
Employee with zero knowledge at Best buy 17 Ave Calgary ,..Rajinder Singh. Entered Canada with fake documenration..Landed at best buy with fake experiences shown from UK..Fake cheap personality. Made of Lies allover. Which business hires such persons with zero knowledge and without confirming the references?? Best Buy? !! what managers!!
Review
Service
Best Buy Manager
Reason of review
Employee
I bought a Cannon Handycam. I asked about the return policy. I was told I had 14 days from point of purchase for a full refund. I was NEVER told about a restocking fee if I returned the item. When I explained this to the store clerk, the store manager, and then called...
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1 comment
There's a screen that comes up before buying cameras telling you this. The return policy is 8 years old now. How can you buy from amazon if you ignore text on the screen?
Review
Service
Best Buy Manager
Cons
- Poorly trained staff
Reason of review
Poor customer service
Loss
$54
Preferred solution
Full refund
Tags
I was set up to have my new 70" tv delivered on Wednesday, May 29, 2019 between 12 and 4pm. The driver called and stated that they where running late and if i wanted to change it to a different day. I told him no the driver said it will be delivered between 4 and 5pm...
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Review
Service
Best Buy Manager
Went to return a defective motherboard my daughter purchased. I told them I was a computer tech and had worked for over 15 years on computers. I had inspected the motherboard and it showed no damage. The return desked open the box and said sorry we can't take this back...
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Review
Service
Best Buy Manager
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
I will never use or promote Best Buy for any type of electronics again. I had a terrible experience with the purchase of a 72 inch Samsung TV and recommended full swing mounting bracket prior to Super Bowl Sunday. It appears there is no testing or research on products...
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1 comment
So it did'nt work out when you installed it yourself but it's crazy you hire pros to mount it and it works as intended? Sounds like user error to me.
Review
Service
Best Buy Manager
Pros
- Salesperson nichole
Cons
- Customer service and corporate response
Reason of review
Poor customer service
I have purchased a great many things from Best Buy over the years and have been a loyal rewards member. This will be the last cent that Best Buy ever gets from me. I bought this Samsung - 49" Class - LED - NU8000 Series - 2160p - Smart - 4K UHD TV with HDR at the Best...
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Review
Service
Best Buy Manager
Pros
- Product selection
Cons
- Intolerant and inflexible policies and uncaring staff
Reason of review
Poor customer service
Loss
$799
Preferred solution
Exchange the TV for one that works
Tags
ON SATURDAY 11/25/2018 LOOKING THROUGHT YOUR ON LINE ADVERTISING I FOUND A BACKUP CAMERA AND KENTWOOD DNK575S IN-DASH RADIO I HAD TROUBLE WITH YOUR WEB SITE SO THE FOLLOWING DAY I WENT TO YOUR STORE AND ORDERED THE SYSTEM I ASK THE GUY COULD I GET THE SAME DEAL HE SAID...
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Review
Service
Best Buy Manager
Pros
- Price but it was a black friday
Cons
- Being lied too
Reason of review
THEY LIED ABOUT THERE SERVICE
Loss
$276
Preferred solution
Full refund
I was told that I could drive another 20 minutes to another store that might have it available. They didn't offer to have it shipped to me, or to have my order delivered to the store I was able to pick it up from. After talking to a manager I was told that there were...
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1 comment
call them +1 833 272 0777, For the 3rd time I ordered an item online for store pick up. The website said it was available.
When I got to the store I waited 30 minutes for them to tell me they didn't have my items. I was told that I could drive another 20 minutes to another store that might have.
Review
Service
Best Buy Manager
Reason of review
Order processing issue
Best Buy in Hartford, Connecticut - Treated like dirt
Bought a/c at Best Buy and they had to ship it to me . UPS lost it and they treat me as if was my issue. Treated me like dirt on the phone and the manager would not give me his name . Last time customer
Review
Service
Best Buy Manager
Reason of review
Poor customer service
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By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.
Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.
I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!