Product: Best Buy Manager Clear all filters (217 of 217 reviews match)
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Best Buy - Not applicable

1.0
Details
Employee with zero knowledge at Best buy 17 Ave Calgary ,..Rajinder Singh. Entered Canada with fake documenration..Landed at best buy with fake experiences shown from UK..Fake cheap personality. Made of Lies allover. Which business hires such persons with zero knowledge and without confirming the references?? Best Buy? !! what managers!!
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Review
#1704028 Review #1704028 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Employee
1.0
Details
I bought a Cannon Handycam. I asked about the return policy. I was told I had 14 days from point of purchase for a full refund. I was NEVER told about a restocking fee if I returned the item. When I explained this to the store clerk, the store manager, and then called...
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1 comment
Anonymous
#1735150

There's a screen that comes up before buying cameras telling you this. The return policy is 8 years old now. How can you buy from amazon if you ignore text on the screen?

Review
#1624024 Review #1624024 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Poorly trained staff
Reason of review
Poor customer service
Loss
$54
Preferred solution
Full refund
Tags
  • Return Policies
I was set up to have my new 70" tv delivered on Wednesday, May 29, 2019 between 12 and 4pm. The driver called and stated that they where running late and if i wanted to change it to a different day. I told him no the driver said it will be delivered between 4 and 5pm...
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Review
#1545729 Review #1545729 is a subjective opinion of poster.
Service
Best Buy Manager
Went to return a defective motherboard my daughter purchased. I told them I was a computer tech and had worked for over 15 years on computers. I had inspected the motherboard and it showed no damage. The return desked open the box and said sorry we can't take this back...
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Review
#1508810 Review #1508810 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
1.0
Details
I will never use or promote Best Buy for any type of electronics again. I had a terrible experience with the purchase of a 72 inch Samsung TV and recommended full swing mounting bracket prior to Super Bowl Sunday. It appears there is no testing or research on products...
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1 comment
Anonymous
#1653589

So it did'nt work out when you installed it yourself but it's crazy you hire pros to mount it and it works as intended? Sounds like user error to me.

Review
#1475104 Review #1475104 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Salesperson nichole
Cons
  • Customer service and corporate response
Reason of review
Poor customer service

Best Buy in Hartford, Connecticut - Treated like dirt

1.5
Details
Bought a/c at Best Buy and they had to ship it to me . UPS lost it and they treat me as if was my issue. Treated me like dirt on the phone and the manager would not give me his name . Last time customer
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Review
#1420228 Review #1420228 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
1.1
Details
ON SATURDAY 11/25/2018 LOOKING THROUGHT YOUR ON LINE ADVERTISING I FOUND A BACKUP CAMERA AND KENTWOOD DNK575S IN-DASH RADIO I HAD TROUBLE WITH YOUR WEB SITE SO THE FOLLOWING DAY I WENT TO YOUR STORE AND ORDERED THE SYSTEM I ASK THE GUY COULD I GET THE SAME DEAL HE SAID...
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Review
#1418429 Review #1418429 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Price but it was a black friday
Cons
  • Being lied too
Reason of review
THEY LIED ABOUT THERE SERVICE
Loss
$276
Preferred solution
Full refund
1.1
Details
I was told that I could drive another 20 minutes to another store that might have it available. They didn't offer to have it shipped to me, or to have my order delivered to the store I was able to pick it up from. After talking to a manager I was told that there were...
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1 comment
Anonymous
#1604226

call them +1 833 272 0777, For the 3rd time I ordered an item online for store pick up. The website said it was available.

When I got to the store I waited 30 minutes for them to tell me they didn't have my items. I was told that I could drive another 20 minutes to another store that might have.

Review
#1408525 Review #1408525 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Order processing issue
1.0
Details
My wife bought a Moto Cell Phone plus 3 accessories a month ago at Best Buy in Dallas Texas. She was not impressed with the accessories & brought them back to the atote for return with the receipt. Ahw was denied a reund. She was told that thw item is no longer sold...
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1 comment
Anonymous
#1592304

That's harsh. QUOTE : " loyal customers for many years " ...

they don't break the rules for you once and now you'll never return ?

The customer is not always right but they are always the customer , even when they make a poor choice of purchase and are dissatisfied. But there are rules and limitations on full exchange - you must realize that the product cannot be resold as "new", causing actual loss to the company when the return was a matter of whim or buyer's regret.

Review
#1393989 Review #1393989 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Poor customer response
  • Responsiveness
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Customer Dissatisfaction

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Best Buy reviews
Many businesses like BestBuy are finding themselves closing due to consumers turning to on line vendors for many reasons. Today, my husband and I experienced the top two: 1. Cost (even though you have a "price match" policy in place) 2. Customer Service Why is #2 more...
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Review
#1389838 Review #1389838 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Product
  • Sales staff
Cons
  • Lousy service
  • Dysfunctional system
  • Manager
Reason of review
Poor customer service