Best Buy - Manager Review from Kansas City, Missouri

I would like to file a complaint w/Best-Buy in St.Charlesd Mo. I went to Best-Buy this weekend 1/24 and took my computer w/me since it had been dropped by my grandkids while I was in out of town, as I work out of town. When I got home this weekend from work ( at Ford Motor Co) I told my wife that we have a lot of computer work to do as our employer "Ford" is changing there process and we have to learn it. So she explained that a couple of the grandkids had been using it and that they were on the deck and somehow it fell from the deck, so I took it to Best-Buy since I knew I had the BlackTie warrinty. But after going to Best-Buy and the manager " Greg Coleman telling me that this would not be covered and I asked why and he first said that I did not buy it at that store and I replied that I did purchase my origninal computer from there and that maybe that perticular computer was picked up from the Kansas City store as I work and live there since they closed my home plant in St.Louis. He told me that I needed to take it back there then and I explained that I still live in St.Charles also, that we still own our home there also. I keep the KC adress and my wife carries our St.Charles address since Ford required us to have an address there incase of paper work that could come. Then the manager "Greg Coleman" said that well it looks likle you have had a few returns on computers and were not going to be able to cover this since it looked kind of strange that you have had a few computers w/serious issue and I explained that we (my wife and I) had a lot of grand kids that age from 5 to 14 yrs. of age and when they come over the first thing they want to do is get on the computer,cell phones, or the nexus. They want online. I usually tell them to either get the nexus or there parents phone not the computer. Now when I say a lot of grandkids I mean a lot, between the two of us we have 17 or 18. Now a couple are toddelers so I dont worrty bout them yet but the others are all school age and they no how to do the net or download a game or 2 and my wife and I argue about it at times and I'm either at work or busy. Anyway, I always make sure to purchase the best Black Tie warrinty with my computer for those strange times. But your manager "Greg Coleman emplied that I was doing something a little strange since I've had to replace a few. Well he did'nt say anything about all the other electronics we've purchased from Best Buy that I've had no issue' with like the 2 or 3 Acers I purchased or the 55 in. Insignia that I had ex warrinty on and they've never had to come out for, or all the small flat screens I bought for some of the grandkids. Best Buy is the one that pushes an extended warrinty on the consumer, there like " it covers anything, your fault our fault, nobodys fault. it's covered. I believe you's no what I'm talking about. I have always told every BB store rep that I have a lot of grand kids a they are tough on things. There's quite a few things I've purchased that either just ran out of warrinty or it expired and then shot craps, "as it happens to everyone". So I was pretty upset when that your young store mngr of yours implied that I damaged this product. And of course there were store costomers standing everywhere and I told him that Best Buy never has a problem pushing an extended warrinty on me but that I have been a little reluctant to buy a new one, "just because" and there like you know your "going to need it" so I do buy it, every time. Oh, he did offer me a refund on my extended warrinty, a pro rated one and I told him I have never paid a pro rated price for an extended warrinty and as I was leaving he blurted out that, "that was all he was going to do" !!
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Review
#587116 Review #587116 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Warranty issue
1.0
Details
i ordered a cotton candy maker online and delivery was "guaranteed" for dec. 23. the item never came. i called on it on dec. 29th. customer service had no clue what happened to it and said they could get it to me by jan. 2. i asked to speak to a manager and after 3...
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2 comments
Tom
#933713

Once again...this is an online issue that caused problems for a store that couldn't help the customer.

If you need a Christmas present, and it's after December 14th, you're better off dealing with the STORES. You can purchase the item right out of the store ON THE PHONE, and then just come in and pick it up.

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Review
#576016 Review #576016 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Customer service
Reason of review
Problem with delivery
Loss
$60
Preferred solution
Get me my product overnight and a credit or gift card or something to show that they regret my daughter not receiving her Christmas gift.
Tags
  • Terrible Phone Customer Service
1.0
Details
Went into NYC Union Square store today to pick up a laptop ordered by 80 year old family member as holiday gift. Item listed under her C.C name, not mine. Because she missed a field on a page listing me as 'authorized' pick up person, store refused to allow me to pick...
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2 comments
Tom
#935632

Hey, it's Christmas. An 80 year old relative makes a little logistical mistake...MEH!

My store would have found a way around it for you!

Sorry for your troubles. If I were you, I'd still push this through Best Buy Customer Care at 1-888-237-8289.

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Review
#574735 Review #574735 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I bought Dynamat for my trunk and under back seat to help with exhaust drone in cabin. It didn't help at all. Now best buy/geek squad won't do anything to accommodate me. Can't return it can't get any of install refunded. Nothing. I've emailed and called corporate and...
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1 comment
Tom
#935643

Maybe you need a new truck.

Review
#574254 Review #574254 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Bad quality

Great service | Best Buy in Columbus, Ohio

I went to best buy in Miami FL and purchase some items for the holidays. The service provided is excellent and the reps helped me with all my purchases. I arrived at around noon time and was instantly approached by a manager looking to assist with my purchases. He directly me to the correct aisles and even walked me over to there. He was very knowledgable and explained about all the product features for each gift I was getting for kids. I would highly recommend Best Buy over online retailers as you will get more personalized service and be able to see the products first hand.
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Review
#574115 Review #574115 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Wide variety of products
Reason of review
Good customer service
went in to bb to look at the jbl Bluetooth speaker. was looking to purchase as a Christmas gift. display was not working. was told by salesperson it had been out for 2 weeks and it was a "corporate wide problem". so I took one out of box to connect with my phone to...
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2 comments
Tom
#935677

Haven't you ever heard that old saying, "It's easier to apologize than to ask permission?" Well, if the display was working, it wouldn't have been an issue. Since it wasn't, and since there was no one nearby to help, he took it upon himself to open a new one!

(Which, if it had been security wrapped like it was supposed to be, he couldn't have done, anyway!) ME? I would have walked up AND APOLOGIZED for not being available to help him! Not only that, I would've had a manager give him $5 off the thing to take the one he opened home!

You're okay, Jim...I don't care what that other guy says about ya! ;)

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Review
#572106 Review #572106 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Manager on duty
Cons
  • Unhappy salespeople
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Jbl Bluetooth Speaker

Pre-order issue | Best Buy

I pre-ordered something which is now very hard to find. Because of the inventory team putting said item on the shelf , now the store is giving my pre-order to another customer just to keep the other customer quiet. Just because I am an employee it does not mean I should have to give up my pre-order just to keep a customer that did not pre-order it happy and quiet. The store managers have always treated us like employees like second class citizens. If people want something so much they should learn to pre-order items. Also the inventory manager should teach employees how to look up pre-orders and street dates. I am going to a lodge a formal complaint about this.
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Review
#570538 Review #570538 is a subjective opinion of poster.
Service
Best Buy Manager

Poor price match policy | Best Buy in Santa Clara, California

1.0
Details
I purchased a Dyson one day ago and saw the price drop, on bestbuy.com, by $40. Figuring they had a price match policy, I called and asked if they'd credit the difference. However, I was promptly told that they would not be matching any pricing, even their own, due to Black Friday and would not resume such activity until December 2nd. Asking to speak to a manager resulted in a (2nd) non-manager telling me the same thing. I tried again but they refused to let me speak to anyone else saying the hold time was over an hour and the result would be the same. Needless to say, the vacuum is being returned and I will no longer be a BestBuy customer.
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Review
#562705 Review #562705 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
Loss
$40
Preferred solution
Let the company propose a solution

Best Buy Manager Misconduct

Best Buy in Union, NJ Worst Customer service. provided the receipt spoke with a manager Mr. Pedro Acevedo, he stated "we can't take this back because the pieces are missing" I specified well it was purchased in this store in that same order so I shouldn't be held accountable. Mr. Acevedo got nasty with me the customer and a patron of that Best Buy. Mr. Acevedo being Manager clearly didn't know the store policy. That states if an item is purchased by November 1st through the December 31st clearly is considered a Holiday Sale and an exchange should be honored.
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Review
#561400 Review #561400 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Had extended warranty that wasn't honored | Best Buy in Minneapolis, Minnesota

2.0
Details
I bought a portable mp3 player at the Richfield, MN store and purchased the extended warranty with it. But a few months later the screen began to turn black. I took it back but Best Buy refused to honor the extended warranty claiming that I had purposely caused the screen failure. I asked for a senior4 manager and he just listened to the guy who refused the exchange and agreed with him. That was totally untrue and it made me angry they could weasel out of honoring an extended warranty like that. It isn't right, I wonder how many other people they have screwed out of replacements by tactics like this? I used to like going to their stores to look at the latest technology but after that experience, when they accused me of breaking my mp3 player on purpose, I won't shop there again. That's totally dishonest and no way to treat customers.
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Review
#561360 Review #561360 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Convenient location
Reason of review
Damaged or defective
Loss
$80
Tags
  • Refused To Honor Warranty