Best Buy sold a gas stove at a price which quoted free delivery and installation. When gas line needed an adaptor, the installers left and said it was my responsibility, even though installation was "free".
The manager denied that the contract said that - even though the contract was right in front of me. He then argued with me and got upset when I informed hm that I was a consumer lawyer and that I had a right to enforce the contract. He became abusive and hung up. Tomorrow, I am returning the $1500 stove for a refund.
I guess they do not value customers enough to speak nicely to them, or to live up to their contractual duties or legal responsibilities. There are plenty of other places to shop - I won't take their abuse!
Product or Service Mentioned: Best Buy Installation.