Best Buy Lemon Policy
I love Best Buy......anyway I used to.
I purchased a new laptop on Valentines Day 2010, coincidently, that was the END of my love for Best Buy. The next four months my new laptop found another temporary home at the Geek Squad at Coconut Point in Estero Florida. It spent plenty of time there, then they sent it out twice. At the time I understood that it was being sent back to Toshiba, but I later found out that it was going to yet another Geek Squad somewhere in Tennessee. I won't go into all the gory details about how many times I wasn't called when it was supposedly 'fixed'. Or how many times I had to return it to the geeks, because it still wasn't working. I will say that by the fourth month I was at the end of my rope. I asked for a new laptop. I had purchased the "Black Tie" special which covered everything. (for an extra $229) I had a guarantee. I spoke to the manager who stared expressionless as I poured out my story, and demanded a new laptop. After waiting for 45 minutes while she was taught how to navigate the archived history of repairs on my machine, she informed me that I did not have the required number of "qualified" repairs to expect a new laptop. "you must have FOUR hardware repairs, AND it has be the same piece of hardware that is repaired or replaced four times" I was absolutely speechless, my only thought was that I would have a better chance of walking on the moon! By now I was so angry I could not speak.
So now I have a mission. I want everyone who 'loves' Best Buy, to a least be aware of the total joke their 'Black Tie' program is.
Also, they may have one or two people per store who actually know how to really repair computers, they send them off to never never land and you won't see it for a month or more! Thank goodness I have my reliable Gateway to keep me occupied while Best Buy practices Repair 101 with a new laptop!
Oh, I finally got it back again, and two hours after I picked it up I have a "Display error" Thanks Best Buy for NOTHING! THE DAY I WALK ON THE MOON IS THE DAY I WILL BUY ANYTHING ELSE AT ANY OF YOUR STORES!
To bad, you had a great customer in me, and my techy addictive husband!