6300 Grandview Pkwy, Davenport, FL 33837
Not resolved

Best Buy is an antiqued 20th century retailer that will soon be obsolete like Circuit City. You would think that a retailer that specializes in technology would invest in modern point of sale computer system to track all their customer transaction, but they don’t.

They still operate under a 1983 business model which is why Amazon will eventuality put them out of business.

On May 24, 2019 I made a purchase of a Polk Soundbar System in the Best Buy Florida Mall. On August 30, 2019 the soundbar stop working. I keep the box, but I misplaced the receipt. I made purchase using my debit card so looked up the transaction and made a copied of the statement to show proof of purchase.

I attempted to exchange the soundbar at the 6300 Grandview Pkwy, Davenport, FL 33837 Best Buy location.

I was rudely treated by the customer rep because I did not have a receipt. I conveyed to her that I have proof of the purchase and the box with the bill of lading that shows this product originated from Best Buy Florida Mall.

I requested the assistance of the manager and, he exhausted all his efforts attempting to locate the transaction in their system. Unfortunately, he could not find it.

If I would have purchase the soundbar in Amazon they would have a happily exchanged the product.

The lesson to be learned is that Best Buy is no longer the best buy when it comes to electronics and customer service.

Reason of review: Poor customer service.

Monetary Loss: $160.

Preferred solution: Simple Exchange for a better product. I was willing to pay more money for a better product..

Best Buy Cons: Were condescending.

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Its also simple to hold onto your receipts but that sounds like antiquated crazy talk. Im guessing it also had to do with being outside their return policy.

To hope a company goes out of business and putting people out of work is a very selfish comment. Im glad you got nothing.


Do you work at best buy? Cause your a ***

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