Montreal, Quebec
Not resolved
2.1
Details
0 comments

Update by user Jul 11, 2016

I paid the full $599. for this iPad mini plus an extended warrantee.

Original review posted by user Jul 10, 2016

Although Best Buy owned Future shop they were operated in very different ways, especially regarding customer service and tech support. A loyal Future Shop customer for many years, I had such a bad experience with my local store once it became Best Buy, that I have been boycotting them for over a year. I had bought a $650. iPad from them with an an extended warrantee, four months later it stopped charging, so no longer usable, Best Buy refused to honor their warrantee, they kept the iPad for a month, they finally said Apple didn't cover this type of problem and neither would they. I told them to find a solution to this, but I refused to leave them my iPad again. They never even bothered to phone me back with any solution or follow up. Fed up, I went to the Apple Store, told them my story, and they promptly gave me a new iPad (no charge whatsoever). I now buy my electronics from several suppliers, whichever has the best price plus the best warrantee reputation for each item.Good riddance Best Buy!

Product or Service Mentioned: Apple 3 Tablet.

Reason of review: Warranty issue.

Preferred solution: Let the company propose a solution.

Best Buy Cons: Worst experience possible, On your own aftersale service or rather, Useless waratee, Condescending geek sqad, Hostile store manager, Rude customer service staff.

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