Product: Best Buy Installation Clear all filters (0 of 68 reviews match)
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I purchased an "open box" LG microwave oven in 2014 and was told that it was a floor model which explained the open box. Shortly after installation I had to call for repairs and the repairman that came to work on it informed me that it was a 2011 model! So I have...
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CompaniesNeedToListen
CompaniesNeedToListen

Open box items are often considered close outs, returns, things that got stuck with. It's very common for things products, including appliances and electronics to be years old...

Product
Best Buy Installation
I didn't like
  • Misrepresentaion
  • Misrepresentation
#737905
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The store in stockton, ca has the worst phone service ever, i've had Best Buy install stereo systems in both my vehicles, with the installation team headed by Julian, they were great and always had everything done when they said it would be ready, but trying to call...
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Anonymous
Anonymous

If you call back repeatedly that only makes the problem worse because you push yourself back further in line. You can always get the extension to the install bay.

2.0
Product
Best Buy Installation
#699134
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I purchased a cooktop online on July 29, 2015 ($539). I was extremely happy to see that I could schedule deliver for Aug. 4, and installation and removal of the old cooktop would be done at no extra cost. I then received two text messages and a telephone call...
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Anonymous
Anonymous

At that point its the credit card that needs to do the work not best buy ***. If it was cash you would get your money right away

1.0
Sandy Hook, Connecticut
Product
Best Buy Installation
I liked
  • Easy order cancellation
#677135
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We purchased a dishwasher from the Whitehall, PA BEST BUY store, and they scheduled delivery for ten days later. I came home from work early to be there during the 5-9pm window they gave us. The appointment had been confirmed the day before, but no one came that...
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1.0
Product
Best Buy Installation
I didn't like
  • Fail to keep promises
  • 2 failures to deliver and no notification
  • Lack of help
#668219
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Bought a new washer and dryer on bestbuy.com The crew came to install on a Saturday morning but called me to tell me they could not finish the installation because one of the hoses into my water line would not budge. The problem is: They were able to detach ONE of...
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MattD78
MattD78

Sorry you may think it's finger pointing but it is true. If Best Buy hired a third party delivery service to install the washer it is the delivery service/their insurance who ...

Anonymous
Anonymous

Another satisfied Best Buy customer.

1.0
Product
Best Buy Installation
I didn't like
  • Poor customer service
  • Worst customer service
#648356
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Horrible, shameless service. I wanted to replace my car stereo and ordered a new one plus 2 necessary parts for the installation. I wanted to pay cash but was told that I have to buy a gift card to speed up the order. The ordering took no less than 30 minutes. I had to...
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Anonymous
Anonymous

You really expected better from Best Buy?

Product
Best Buy Installation
#634937
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I had a terrible experience with the whole process of installation of appliances and changing of damaged merchandise. First, it was my gas range stove. I bought the parts needed for it to be installed, but the installer told me that I needed to change the valvular...
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1.0
Product
Best Buy Installation
I didn't like
  • Poor customer service
  • Slow to assist
  • Not enough stock
#619635
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When I purchased the item online, the website implied that that the old dishwasher would be hauled away and the new one installed. Turns out, the old one can only be hauled away if it is disconnected. Nothing was said when the item was purchased, and it was also...
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Product
Best Buy Installation
#606483
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My wife paid for a car stereo to be installed with speakers for my birthday. BB sent an email that they would cancel the order Monday. I replied that I had a Saturday installation plus called the store. No problem I was told as it was in their computer system. What...
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Product
Best Buy Installation
I didn't like
  • Poor customer service
#601815
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If you are ever getting new appliances, don't use best buy! Their website is impossible to use and delivery does not include installation. Installation is also done by a third party that is different from the one that delivers. Have fun getting it all scheduled. And it...
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Product
Best Buy Installation
#594696
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