Product: Best Buy Installation Clear all filters (68 of 68 reviews match)
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I purchased a cooktop online on July 29, 2015 ($539). I was extremely happy to see that I could schedule deliver for Aug. 4, and installation and removal of the old cooktop would be done at no extra cost. I then received two text messages and a telephone call...
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Anonymous
Anonymous

At that point its the credit card that needs to do the work not best buy ***. If it was cash you would get your money right away

1.0
Sandy Hook, Connecticut
Product
Best Buy Installation
I liked
  • Easy order cancellation
#677135
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We purchased a dishwasher from the Whitehall, PA BEST BUY store, and they scheduled delivery for ten days later. I came home from work early to be there during the 5-9pm window they gave us. The appointment had been confirmed the day before, but no one came that...
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1.0
Product
Best Buy Installation
I didn't like
  • Long wait times on phone
  • 2 failures to deliver and no notification
  • Lack of help
#668219
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Bought a new washer and dryer on bestbuy.com The crew came to install on a Saturday morning but called me to tell me they could not finish the installation because one of the hoses into my water line would not budge. The problem is: They were able to detach ONE of...
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MattD78
MattD78

Sorry you may think it's finger pointing but it is true. If Best Buy hired a third party delivery service to install the washer it is the delivery service/their insurance who ...

Anonymous
Anonymous

Another satisfied Best Buy customer.

1.0
Product
Best Buy Installation
I didn't like
  • Poor customer service
  • Worst customer service
#648356
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Horrible, shameless service. I wanted to replace my car stereo and ordered a new one plus 2 necessary parts for the installation. I wanted to pay cash but was told that I have to buy a gift card to speed up the order. The ordering took no less than 30 minutes. I had to...
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Anonymous
Anonymous

You really expected better from Best Buy?

Product
Best Buy Installation
#634937
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I had a terrible experience with the whole process of installation of appliances and changing of damaged merchandise. First, it was my gas range stove. I bought the parts needed for it to be installed, but the installer told me that I needed to change the valvular...
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1.0
Product
Best Buy Installation
I didn't like
  • Long wait
  • Poor customer service
  • Not enough stock
#619635
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When I purchased the item online, the website implied that that the old dishwasher would be hauled away and the new one installed. Turns out, the old one can only be hauled away if it is disconnected. Nothing was said when the item was purchased, and it was also...
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Product
Best Buy Installation
#606483
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My wife paid for a car stereo to be installed with speakers for my birthday. BB sent an email that they would cancel the order Monday. I replied that I had a Saturday installation plus called the store. No problem I was told as it was in their computer system. What...
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Product
Best Buy Installation
I didn't like
  • Poor customer service
#601815
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If you are ever getting new appliances, don't use best buy! Their website is impossible to use and delivery does not include installation. Installation is also done by a third party that is different from the one that delivers. Have fun getting it all scheduled. And it...
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Product
Best Buy Installation
#594696
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BEST BUY. DO NOT BUY FROM THEM! I bought a dishwasher online. It said Free Installation and Removal. When the Delivery guys got here today my old dishwasher was still under the counter. They said "Oh NO, we don't take them out". What? So I did. I pulled it out. I was...
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Anonymous
aod

I don't really care about any of the other parts of this complaint, I have never dealt with Best Buy for anything like this so I won't try to say anything one way or the other...

Anonymous
***cerned

Are you sure that they don't use a 3rd party for installation? Double check your receipt.

2.4
Product
Best Buy Installation
I liked
  • Appliance
I didn't like
  • Poor customer service
  • Bait-and-switch tactics
#592917
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Bought a dualdeck radio and decided to take my car in to have them do the install. My car has a factory subwoofer under the passenger seat that is bolted to the bracket of the seat rail. So basically u need a wrench to get this speaker out. This subwoofer was in my...
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Product
Best Buy Installation
#563355
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