Filter by rating :
5 of 72 reviews with 2-star rating. Clear filter
filters

Best Buy --worst sell

1.8
Details
I go to Best Buy looking for a radio to be installed in my car. Associate in car radio department is installing radios in display but can;t help me so he goes looking for someone who can. Came back again empty handed and left to look for help again. I get tired of waiting and head to the front of the store thinking I will not see people because they are either buisy or on their break. See plenty of associates idly chatting. Call store manager once I get home. Told them what happened. They say I should be compensated in some way and receive the help I deserve. Go back to the store. Meet the manager and another manager. They apologize. Go with associate from car radio area to find car radio. He can not find it at first and then I find it, But am told they are out of stock on that one. Also told they do not have an installation tech now and it will be two weeks before he is ready. Told I could go to neighboring town to have it installed there. Find out I have to pay for all parts in installation. OMG!
View full review
Review
#797029 Review #797029 is a subjective opinion of poster.
Service
Best Buy Installation
Pros
  • Convenient location
Cons
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy Installation Review

2.4
Details
Best Buy in Greenville, N.C. Kenhas poor customer service, and support. If you have a problem from their installation, or other, in store, staff will just send you around and around, never correcting their problem on anything. Done with them. It is not the only place to shop.
View full review
Review
#786941 Review #786941 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Poor customer service

Best Buy - Installation Review from Davisburg, Michigan

1.7
Details
The WORST customer service!!! I purchased TV & wall mount for add $200. I then purchased TV setup for $150 more. When I called, they said that TV mounting is additional $100, but they couldn't add it to the purchase; I need to go on-line to add it. While on-line I see the same wall mount, setup & tv mounting for $350. For the same product & installing I had to cancel the initial setup and return the wall mount, then reorder the $350 package. I was on the phone for over 30 minutes to get the refund on the installation!!! Finally a manager got on the line and offered to call me back when the refund was completed. Not including my time to return the SAME wall mount to the local store! Best Buy needs to change its name to Worst Service!!!
View full review
Review
#760649 Review #760649 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Pricing issue

Best Buy - Installation Review from Stockton, California

2.0
Details
The store in stockton, ca has the worst phone service ever, i've had Best Buy install stereo systems in both my vehicles, with the installation team headed by Julian, they were great and always had everything done when they said it would be ready, but trying to call the store to get to the instalation bay SUCKS!! They keep you on hold forever over 20 min. at a time, you have to keep calling over and over to get someone to pick up the phone, i tried for over half an hour this last time, when i complained to the girl on the phone she said she was the only answering the phones and she had a lot of customers to help, she was very rude and got mad because i complained, trying to rush me off the phone. I know Best Buy is a multi-million dollar company can't they afford to hire more than one person for their phones??!!!
View full review
1 comment
Anonymous
#1056789

If you call back repeatedly that only makes the problem worse because you push yourself back further in line. You can always get the extension to the install bay.

Review
#699134 Review #699134 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Poor customer service
2.4
Details

Update by user Mar 02, 2015

This has gotten so out of control. I log onto the Best Buy forum.

Everyday, more and more complaints that mirror mine. I comment, and Best Buy DELETES all my posts! Wow, so much for Freedom of Speech.

They don't like the truth, that's for certain. My most recent (delete...

View full review
5 comments
Anonymous
#953332

I don't really care about any of the other parts of this complaint, I have never dealt with Best Buy for anything like this so I won't try to say anything one way or the other. But I do want to comment on your update specifically the "Wow, so much for Freedom of Speech." statement, and all I want to tell you is this is the internet you have no freedom of speech on anyone's website, if they want to remove and censor their site guess what they can. I'm not saying its right that they would remove negative stuff related to them on their site but just realize its their forum therefore they have the power, your rights mean nothing on their site or anyone else's.

View more comments
Review
#592917 Review #592917 is a subjective opinion of poster.
Service
Best Buy Installation
Pros
  • Appliance
Cons
  • Poor customer service
  • Bait-and-switch tactics
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund

Best Buy Reviews

  1. 533 reviews
  2. 263 reviews
  3. 130 reviews
  4. 56 reviews
  5. 36 reviews
Best Buy reviews