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Worst customer Service | Best Buy in Carmel, Indiana

1.0
Details
Installed a High end screen protector for iPhone yesterday..paid extra for installation. They didn’t install corectly.. phone slipped of my hand , screen came off and my phone is broke .. I went to the store , explained them and the manager was so rude and they are not responsible for the wrong installation .. will never visit bes buy again
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Review
#1410097 Review #1410097 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Bad quality
1.0
Details
We ordered $4,500 worth of new appliances for our new home. They delivered the appliances and some of them were hooked and they GUARANTEED installtoon on the other appliances. Apparently they showed up at 10.30 am when they were scheduled between 12 and 4pm . We didn’t...
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Review
#1345176 Review #1345176 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Poor customer service

Missed delivery | Best Buy in Marlborough, Massachusetts

1.0
Details
I have had my delivery / install/ takeaway of a dishwasher cancelled twice. Best Buy different factions all blame each other. Some have said I should be reimbursed for all my time. I had a case manager send me a phone number that when I called was disconnected. Such a horrible company. Now have no idea on delivery.
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Review
#1065625 Review #1065625 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Poor customer service

Promises, promises | Best Buy in Lantana, Florida

1.0
Details
We bought a TV, sound bar, and TV stand at our local Best Buy last week. We were assured several times that not only would the items be delivered free of charge, everything would be assembled and connected so that the delivery people would not leave until everything was connected and working perfectly. Instead, the delivery people simply said, "All we do is deliver." Had we known that, we could have made our purchases elsewhere, such as Costco, because now we have to do everything ourselves anyway. All Best Buy would say was that we were "misinformed."
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Review
#790747 Review #790747 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Lack of care for customers
Reason of review
installation promised, not provided
Preferred solution
Price reduction
Tags
  • No installation

CAR RADIO INSTALL | Best Buy in Sarasota, Florida

1.0
Details
December 10th, 2015 By CRAPRADIOINSTALL Brought my new radio to have installed in my vehicle ( not an after market radio). The radio did not sit flush to the dash board and was loose when using the touch screen. I had another company take it apart, they showed me the screws on the bracket were never tightened enough to hold the radio in place. Also missing 4 more screws needed to make the radio sit flush to the dash board. I feel I was screwed for over 100 bucks -- WILL NEVER RETURN UNLESS REFUNDED THE TOTAL OF $130.00 DOLLARS
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Review
#749892 Review #749892 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Lies about radio install
Reason of review
Poor customer service
Loss
$130
Preferred solution
Full refund
Tags
  • Radio Install Department

Horrible, mixed up NON-delivery | Best Buy in Sandy Hook, Connecticut

1.0
Details
I purchased a cooktop online on July 29, 2015 ($539). I was extremely happy to see that I could schedule deliver for Aug. 4, and installation and removal of the old cooktop would be done at no extra cost. I then received two text messages and a telephone call confirming the delivery. Then on the day of delivery, I received a voice message that the item was back-ordered. Then, about an hour later, I received yet another text that the stove would be delivered today! Could have purchased elsewhere for pickup by tomorrow, for the same price! I canceled the order. Then, to add insult to injury, BB said it would be 3 to 5 days before my credit card charge was reversed. Strange how purchases are done instantly, but refunds take days
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1 comment
Anonymous
#1017124

At that point its the credit card that needs to do the work not best buy ***. If it was cash you would get your money right away

Review
#677135 Review #677135 is a subjective opinion of poster.
Service
Best Buy Installation
Pros
  • Easy order cancellation
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • Best Buy Delivery

BEST BUY has the worst customer service EVER!!!!

1.0
Details
We purchased a dishwasher from the Whitehall, PA BEST BUY store, and they scheduled delivery for ten days later. I came home from work early to be there during the 5-9pm window they gave us. The appointment had been confirmed the day before, but no one came that evening to deliver and install our dishwasher, and no one called to tell us they weren't coming. After hours on the phone with the worst wait times (average 40 minutes) and most callous customer service people ever, we got it rescheduled. This time they wanted to come on a Saturday night. Oh well, we need a dishwasher, so we cancelled dinner plans and waited again for a 5-9 pm installation window. Again they confirmed the appointment the day before, and again no one showed up. Now when we call them, they either pretend they can't here us "hello? hello? we must have a bad connection" or they just hang up. Broken promises, impossible communication loop - it's like a bad dream and I can't wake up.
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Review
#668219 Review #668219 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Fail to keep promises
  • Long wait times on phone
  • Lack of help
Reason of review
Poor customer service
Loss
$900
Preferred solution
Let the company propose a solution
1.0
Details
Bought a new washer and dryer on bestbuy.com The crew came to install on a Saturday morning but called me to tell me they could not finish the installation because one of the hoses into my water line would not budge. The problem is: They were able to detach ONE of...
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4 comments
MattD78
#994156

Sorry you may think it's finger pointing but it is true. If Best Buy hired a third party delivery service to install the washer it is the delivery service/their insurance who needs to reimburse you. That is how insurance and the law works.

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Review
#648356 Review #648356 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Poor customer service
  • Worst customer service
Reason of review
Poor customer service

I had a terrible experience with Best Buy store in the whole process of installation of appliances and changing of damaged merchandise

1.0
Details
I had a terrible experience with the whole process of installation of appliances and changing of damaged merchandise. First, it was my gas range stove. I bought the parts needed for it to be installed, but the installer told me that I needed to change the valvular first before installing; I did what he asked me to do, but he never could come back to do so. Then the microwave came horribly damaged on March 26th and couldn't have it exchanged for a new one until April 2nd. The installation was supposed to be on April 3rd between 3-7pm, but the installer did not come for the appointment. I was restlessly waiting and calling him only to find out that he wouldn't come until 9 pm. At 9 when I finally got someone from Best Buy on the phone, he told me that the installer as well as the installation department, called to reschedule the appointment since nobody was home. Which was not true. They rescheduled it for today, April 8th between 3-7pm, but 12:30 pm today, I received a message from the installer saying that he came by the house to install the microwave, but nobody was there. Well...of course not! The appointment was supposed to be between 3-7pm today. I called Best Buy to ask for help and I spoke with the supervisor of the installation department. He promised me that the installer would be there on time today between 3-7 pm, which did not happen. So, I had to cancel the installation and ask for my money back, since I was rightfully frustrated, after 15 days of waiting for this service. Now I have to find someone else to install the microwave for me, since it is not useful without being installed. I could not get the service that I paid for which is absolutely unacceptable!
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Review
#619635 Review #619635 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Slow to assist
  • Not enough stock
  • Long wait
Reason of review
Poor customer service

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