Product: Best Buy Installation Clear all filters (72 of 72 reviews match)
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Bought a back=up camera for my van there. Poor quality install. Wires not secured and hidden. In less than a week had a problem. They fixed it but another terrible install. 8 months later more problems they fixed it with another terrible install. Bonus tho this time ,...
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Ladaisha
#1662387

well you can call the customer service(+1)(8OO_648_162O___ I have been a customer of Best Buy for years and have always had problems with their products and services, specific okay well you can call the customer service(+1)(8OO_648_162O___ I have been a customer of Best Buy for years and have always had problems with their products and services, specific

Review
#1494771 Review #1494771 is a subjective opinion of poster.
Service
Best Buy Installation

Best Buy in Palmerton, Pennsylvania - Horrible

Best Buy - Horrible
Delivery people damaged our wooden floors. Very apologetic, however after the apologies and saying I needed to get 2 estimates for fixing the problem.... all communication stopped. I sent pictures and estimates and not one person followed up after that. Left 7 messages.... approximately 7 emails and I have not received any responses . After reading Best Buy reviews I read I’m not alone with my frustrations.
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Review
#1449194 Review #1449194 is a subjective opinion of poster.
Service
Best Buy Installation

Best Buy in Carmel, Indiana - Worst customer Service

1.0
Details
Installed a High end screen protector for iPhone yesterday..paid extra for installation. They didn’t install corectly.. phone slipped of my hand , screen came off and my phone is broke .. I went to the store , explained them and the manager was so rude and they are not responsible for the wrong installation .. will never visit bes buy again
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Review
#1410097 Review #1410097 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Bad quality
1.0
Details
We ordered $4,500 worth of new appliances for our new home. They delivered the appliances and some of them were hooked and they GUARANTEED installtoon on the other appliances. Apparently they showed up at 10.30 am when they were scheduled between 12 and 4pm . We didn’t...
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Review
#1345176 Review #1345176 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Poor customer service

Best Buy in Marlborough, Massachusetts - Missed delivery

1.0
Details
I have had my delivery / install/ takeaway of a dishwasher cancelled twice. Best Buy different factions all blame each other. Some have said I should be reimbursed for all my time. I had a case manager send me a phone number that when I called was disconnected. Such a horrible company. Now have no idea on delivery.
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Review
#1065625 Review #1065625 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Poor customer service
3.0
Details
Best Buy dishwasher installation problems Austin, TX
Best Buy dishwasher installation problems Austin, TX
I bought a LG stainless steel dishwasher from Best Buy for a rental property. When opening the dishwasher door, the appliance falls forward as the brackets holding it in place are not working. I think the dishwasher was not installed correctly, 1 year & 9 months ago....
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Review
#803063 Review #803063 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Installation of dishwasher
Reason of review
installation issue
Loss
$90
Preferred solution
Deliver product or service ordered

Best Buy in Oakland, California - Installation Black Hole

3.6
Details
I ordered an over-the-range microwave from Best Buy in early January 2016, then called and paid over the phone for installation. The installers arrived, pulled out my existing microwave, unpacked the new microwave, found slight damage and advised me to have it replaced. I called to set up the exchange and got a date a couple of weeks later. The delivery guys came without a new microwave and hauled away the damaged one. I called, was passed around to various people, then finally was told the replacement was back-ordered but I'd get a call at the end of February with a delivery date. I called in early March as I hadn't heard anything, and finally got through to someone who set up a delivery. The new microwave was delivered and I've been trying relentlessly since then to get an appointment for the installation I paid for originally. After several calls and literally hours on hold, I found out it's in their system as still being in transit, so they can't schedule installation. I've tried to find out what act of God is required to change the status but so far no luck. How hard can this be?
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Review
#812046 Review #812046 is a subjective opinion of poster.
Service
Best Buy Installation
Pros
  • Selection
  • Polite customer service reps
  • Website
Cons
  • Dysfunctional system
  • Still no installation scheduled
  • Waiting 2 months for installation
Reason of review
Inability to schedule installation
Preferred solution
Deliver product or service ordered
Tags
  • Installation
  • Scheduling

Best Buy --worst sell

1.8
Details
I go to Best Buy looking for a radio to be installed in my car. Associate in car radio department is installing radios in display but can;t help me so he goes looking for someone who can. Came back again empty handed and left to look for help again. I get tired of waiting and head to the front of the store thinking I will not see people because they are either buisy or on their break. See plenty of associates idly chatting. Call store manager once I get home. Told them what happened. They say I should be compensated in some way and receive the help I deserve. Go back to the store. Meet the manager and another manager. They apologize. Go with associate from car radio area to find car radio. He can not find it at first and then I find it, But am told they are out of stock on that one. Also told they do not have an installation tech now and it will be two weeks before he is ready. Told I could go to neighboring town to have it installed there. Find out I have to pay for all parts in installation. OMG!
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Review
#797029 Review #797029 is a subjective opinion of poster.
Service
Best Buy Installation
Pros
  • Convenient location
Cons
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy in Chevy Chase, Maryland - Bad delivery setup for scheduling, etc.

3.6
Details
Your sales team and in store experience has improved. However, BB just lost a sale/my business because the delivery system is awful! I purchased large screen tv last weekend 2/29 for delivery. Now, after spending two days on phone trying to get simple delivery- still unacceptable. Scheduled delivery (finally) for Friday, 3/4, but now the confirmation email says Fri. 3/10. Not acceptable! almost 2 weeks for delivery (not installation even) of a simple TV. I can get it somewhere else today, for $50 less AND have it delivered in the next few days. Last time I deal with Best Buy. Pissed that I wasted so much time in store and on phone when I could have had a better experience elsewhere.
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Review
#801965 Review #801965 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Terrible inventory and delivery service
Reason of review
Problem with delivery

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Best Buy in Lantana, Florida - Promises, promises

1.0
Details
We bought a TV, sound bar, and TV stand at our local Best Buy last week. We were assured several times that not only would the items be delivered free of charge, everything would be assembled and connected so that the delivery people would not leave until everything was connected and working perfectly. Instead, the delivery people simply said, "All we do is deliver." Had we known that, we could have made our purchases elsewhere, such as Costco, because now we have to do everything ourselves anyway. All Best Buy would say was that we were "misinformed."
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Review
#790747 Review #790747 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Lack of care for customers
Reason of review
installation promised, not provided
Preferred solution
Price reduction
Tags
  • No installation