Manufacturer: Best Buy Category: Installation Clear all filters (68 of 68 reviews match)
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I ordered an over-the-range microwave from Best Buy in early January 2016, then called and paid over the phone for installation. The installers arrived, pulled out my existing microwave, unpacked the new microwave, found slight damage and advised me to have it...
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3.6
Product
Best Buy Installation
I liked
  • Polite customer service reps
  • Selection
  • Website
I didn't like
  • Dysfunctional system
  • Still no installation scheduled
  • Waiting 2 months for installation
#812046
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Best Buy dishwasher installation problems Austin, TX
Best Buy dishwasher installation problems Austin, TX
I bought a LG stainless steel dishwasher from Best Buy for a rental property. When opening the dishwasher door, the appliance falls forward as the brackets holding it in place are not working. I think the dishwasher was not installed correctly, 1 year & 9 months ago....
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3.0
Product
Best Buy Installation
I didn't like
  • Installation of dishwasher
#803063
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Your sales team and in store experience has improved. However, BB just lost a sale/my business because the delivery system is awful! I purchased large screen tv last weekend 2/29 for delivery. Now, after spending two days on phone trying to get simple delivery-...
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3.6
Product
Best Buy Installation
#801965
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Best Buy - Missed delivery

#1065625
1.0
Details
I have had my delivery / install/ takeaway of a dishwasher cancelled twice. Best Buy different factions all blame each other. Some have said I should be reimbursed for all my time. I had a case manager send me a phone number that when I called was disconnected. Such a horrible company. Now have no idea on delivery.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Best Buy Installation Review

#786941
2.4
Details
Best Buy in Greenville, N.C. Kenhas poor customer service, and support. If you have a problem from their installation, or other, in store, staff will just send you around and around, never correcting their problem on anything. Done with them. It is not the only place to shop.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website

I go to Best Buy looking for a radio to be installed in my car. Associate in car radio department is installing radios in display but can;t help me so he goes looking for someone who can. Came back again empty handed and left to look for help again. I get tired of...
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1.8
Product
Best Buy Installation
I liked
  • Convenient location
I didn't like
  • Bad customer service
#797029
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We bought a TV, sound bar, and TV stand at our local Best Buy last week. We were assured several times that not only would the items be delivered free of charge, everything would be assembled and connected so that the delivery people would not leave until everything...
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1.0
Best Buy Lantana, Florida
Product
Best Buy Installation
I didn't like
  • Lack of care for customers
#790747
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The WORST customer service!!! I purchased TV & wall mount for add $200. I then purchased TV setup for $150 more. When I called, they said that TV mounting is additional $100, but they couldn't add it to the purchase; I need to go on-line to add it. While on-line...
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1.7
Best Buy Davisburg, Michigan
Product
Best Buy Installation
#760649
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WORST RADIO INSTALL I had ever seen. Radio did not set flush with dash board missing screws and non tightened side plates. The whole radio wobbled when you used the touch screen.Went to another company and they showed me the side screws were not even tightened and the...
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Product
Best Buy Installation
#757912
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December 10th, 2015 By CRAPRADIOINSTALL Brought my new radio to have installed in my vehicle ( not an after market radio). The radio did not sit flush to the dash board and was loose when using the touch screen. I had another company take it apart, they showed me the...
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1.0
Product
Best Buy Installation
I didn't like
  • Lies about radio install
#749892
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I purchased an "open box" LG microwave oven in 2014 and was told that it was a floor model which explained the open box. Shortly after installation I had to call for repairs and the repairman that came to work on it informed me that it was a 2011 model! So I have...
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CompaniesNeedToListen
CompaniesNeedToListen

Open box items are often considered close outs, returns, things that got stuck with. It's very common for things products, including appliances and electronics to be years old...

Product
Best Buy Installation
I didn't like
  • Misrepresentation
  • Misrepresentaion
#737905
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The store in stockton, ca has the worst phone service ever, i've had Best Buy install stereo systems in both my vehicles, with the installation team headed by Julian, they were great and always had everything done when they said it would be ready, but trying to call...
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Anonymous
Anonymous

If you call back repeatedly that only makes the problem worse because you push yourself back further in line. You can always get the extension to the install bay.

2.0
Product
Best Buy Installation
#699134
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