2 1/2 years ago I purchased a wide screen t.v., blu ray player, and a receiver. I spent over $5,000.00.
I bought the warranty. My blu ray door stuck and caught one of my favorite cd's inside. I returned player to store. It was sent to repair, and I was called and asked to go to store to pick up new blu ray.
I did that and all was fine, except for my $15.00 favorite cd. I have called the store several times and been told I would get a call back in a couple of days, each time no call back. I have sent an email to their customer service and I have heard nothing. I can't beleive that you would want to lose a high end customer over a $15.00 cd.
Out of shear principle I will never shop at Best Buy again. I will be sure to spread the word to anyone who will listen. I would rather spend more money to receive the customer service that we all deserve when we spend our hard earned money. I should sue them for theft of my cd, and I may look into the possibility of doing this type of action.
Down with Best Buy. My store is located in Rosedale Maryland
Monetary Loss: $15.