My son purchased a Toshiba Laptop from Best Buy in Aug 2008. Since then it has had one motherboard, two hard-drives, keyboard, power cord, and pretty much everything on the inside replaced at least once.
Well it is back in again for the 5th time and they are now telling me it will take up to 8 weeks to get the computer fixed. It should be replaced and not fixed. The Geek Squad manager had enough nerve to start yelling at me because I was complaining about how terrible their service was. I had to ask 5 times for a store manager and when the store manager got there told me I was a bothersome customer.
I will be filing a complaint against this store at corporate level and with the Better Business Bureau along with the IL Attorney General.
When I asked for names of the employees was told that I cant have them since NO one including the manager had on any nametags in the Geek Squad Area. I would recommend that no one purchase any computers from this store since they refuse to help the customer at all.