We purchased a dishwasher from the Whitehall, PA BEST BUY store, and they scheduled delivery for ten days later. I came home from work early to be there during the 5-9pm window they gave us.
The appointment had been confirmed the day before, but no one came that evening to deliver and install our dishwasher, and no one called to tell us they weren't coming. After hours on the phone with the worst wait times (average 40 minutes) and most callous customer service people ever, we got it rescheduled. This time they wanted to come on a Saturday night. Oh well, we need a dishwasher, so we cancelled dinner plans and waited again for a 5-9 pm installation window.
Again they confirmed the appointment the day before, and again no one showed up. Now when we call them, they either pretend they can't here us "hello? hello?
we must have a bad connection" or they just hang up. Broken promises, impossible communication loop - it's like a bad dream and I can't wake up.
This person wrote the review because of poor customer service of best buy installation from Best Buy. Reviewer claimed that he or she lost $900 and wants Best Buy to offer any options to resolve the issue.
The most disappointing in user's experience was 2 failures to deliver and no notification, lack of help, long wait times on phone and fail to keep promises. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
Also, this reviewer considered the following companies: Walmart, Sears, Hhgregg, Kmart or Amazon. We collected other reviews about products and/or services offered by Best Buy for you to read. This information may help you with your purchase decision.