I quit my job at best buy about three months ago. I worked there for almost exactly a year, and it is by FAR the worst job I have ever had. I am continually amazed at how much better my current job is.
I picked up the job right after I graduated college until I could find something more suited towards my career aspirations. This was a problem for management however, since I wasn't a kiss-*** trying to get a higher position, nearly all of them disliked me. Never mind that I saved the company money by fixing all kinds of organizational problems in our GeekSquad, or that I routinely was the one going out of my way to try and satisfy disgruntled customers, that all the coworkers in Geeksquad who depended on me to follow through with repairs/callbacks were never disappointed.
I am a very honest person, I should have known better than to go into sales. Sales you ask? But you worked in the Geeksquad, that is repair, not sales! No. It is sales. There is so much pressure from management to sell completely unnecessary 'services', we barely had time to do any repairs.
Computer Optimization? Rip off. Recovery Disc Creation? Rip off. Diagnostic Fee? Rip off. We were so crippled in store, that even while a good number of us (not all) could actually repair computers, we either didn't have time, didn't have the proper equipment, or were required under policy to send it off to the service center - a logistics nightmare which caused many more problems than it repaired, they didn't even give us a number to call the service center at my store to inquire on status, we relied solely on 'escalations' (fancy emails).
If we checked in a computer to have work done on it, and a manager went through and saw on the receipt that we did not charge someone for, say as an example, a diagnostic fee because we already knew what was wrong with it, we were written up or had 45-min long *** outs from no fewer than two managers. I on several occasions had very uncomfortable conversations with management because I 'spent too long helping someone' - ie no one else was in the store and I spent 20min explaining something to a nice couple.
We were constantly understaffed as well. With all the pressure on Geeksquad and the Computer department from management to sell tons of services, they only scheduled enough people to help customers, no one was in the back actually working on anything unless we were slow. On the OFF chance that they did have an extra person scheduled? They were pulled to go on the sales floor because 'people are more likely to believe they need the services when someone in a geeksquad uniform is selling it to them'. The results? We sold tons, returned more because no one was able to actually preform the work in a timely manner.
Several of the problems I had could of been poor management at a store level (which the management at our store was VERY poor with the exception of a few low-level managers), but the more I looked at policy the more I realized the whole sales model of best buy is about the up-front buck. Sell as much as you can. Who cares if they return it? We'll make it difficult so we don't lose as much money! Can't deliver on what you sold? Oh well. There is lip-service to giving good customer service, but the computer systems we use make it exceedingly difficult to return anything, send anything, track anything, repair anything without a huge hassle.
I could go on, but I'll stop. To sum: Worst job I ever had. I have never dealt with worse management, polices, hours, or scheduling. And to top it off, they didn't train me properly - despite my efforts to become properly trained.
No wonder there are so many complaints.
Product or Service Mentioned: Best Buy Manager.