My brother bought me a Best Buy E-Gift Card because I needed something from the store the same day. According to their website, when you buy an E-Gift Card it is "typically mailed in minutes" to the recipient.
3 hours after receiving the confirmation code from my brother, still NO GIFT CARD. I was forced to call the customer service number where the "Manager" 'Earl' said explicitly that DESPITE what the website says, there is no telling how long it can take for the E-Gift Card to be delivered. One CSR said that it is submitted to their department within "minutes", but normally takes 2-3 hours in the *** before they process it. Obviously in my case, it is taking longer.
Therefore I am NOT able to complete my Holiday Gift Shopping at Best Buy and NOWHERE ON THE WEBSITE does it list ANY FAQ's, or DISCLAIMERS about how long the E-Gift Card delivery takes.
HORRIBLE CUSTOMER SERVICE, TERRIBLE POLICIES, DISREPUTABLE ADVERTISING TACTICS.
Product or Service Mentioned: Best Buy Gift Card.
Monetary Loss: $125.