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1.0
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I bought a dishwasher and fridge from Merivale Bestbuy in Ottawa in June. First they delivered a dented dishwasher. After a week they replaced it. Then the story begins. The appliances were installed by a third party who took 6 hrs to instal a simple connection. The...
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Review
#1345748 Review #1345748 is a subjective opinion of poster.
Service
Best Buy Dishwasher Installation
Reason of review
Bad quality

Faulty dishwasher install and horrible customer service | Best Buy in Garner, North Carolina

1.0
Details
This review is in regards to their customer service after a faulty dishwasher installation. My new dishwasher was installed on a Wednesday. On Saturday I opened the under sink cabinet to get cleaning supplies to find the entire cabinet filled with a water puddle. Water was dripping constantly from the connection between the sink and dishwasher. I immediately called and they said the third part installation service would open at 9 am and they would get someone to handle a repair for me. I have literally spent my entire day on the phone trying to find someone to fix this faulty installation. No one has provided any help other than to tell me that I can wait 4 days for the next appointment. I have tried to shut the valve off and that slowed the leak but did not completely stop it. This is a huge issue as my house is currently for sale. I was installing the new appliances to make it more attractive to buyers. Now my cabinets might be ruined. I cannot have the home inspected as planned until this is fixed because of the leak. This is a nightmare and all I have gotten from Best Buy is some lame apologies. In my line of work when a mistake is made it is expected to be corrected immediately. This is a simple mistake, but making me wait for 4 days to get it fixed could cost me in the sale of my home and that is unacceptable. I explained this to several people over the phone. I've talked to every supervisor anyone would transfer me to. I even spoke with someone at their dispatch warehouse. No one cares enough to get the job done right. I will never shop from Best Buy again.
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Review
#1159054 Review #1159054 is a subjective opinion of poster.
Service
Best Buy Dishwasher Installation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Drive By’s and Lack of Professionalism | Best Buy

1.0
Details
Bought a dishwasher and microwave. Set installation to occur on the same day (2 weeks out) even though I could have made installers come out twice to install each item separately (I was trying to be respectful to avoid a second trip to my house being required). Installation day was set for Friday 8-12 block. At 11:36, I called Best Buy to see what was going on as no one had come yet. I was told the installer was here but left as no one was home. I indicated that was not possible as I work from home full-time, have a dog that barks at everything and just so happened to be downstairs on the main floor making coffee at the time the installer was said to have been at my house. Having indicated no one called my cell phone as instructed on my paperwork I was told a call had been placed to my home number (a line no one uses or answers and if I am on my work line doesn’t even ring). I went online and listened to the message. The installer called at 9:03 indicating he was 26 minutes away. Next call came from the warehouse 25 minutes later stating the delivery would need to be rescheduled. So...IF the driver had been here, he certainly didn’t stick around to wait to see if anyone was home. At no time did my doorbell ring or any knocks occur (again, my dog would have barked and being downstairs at that time I would have obviously heard it). Best Buy said someone from “Escalation would call me”. Within an hour I got called and was told again the installer had been here. I asked what the normal process is...park in driveway, ring door bell, knock, call home, call warehouse...all of which was noted as a yes. I asked how it was pissible the installer call came in (to the wrong number) indicating he eas 26 minutes away and yet tge warehouse call 25 minutes after stating the delivery needed to be rescheduled. Per my math, the installer wouln’t gave arrived yet, and if he gad, certainly dudn’t stick around to validate if I was/wasn’t home. That for a delivery install that was to take a couple hours, he came/left in a flash. It was snowing on Friday, a really *** day, and very clear to me installing anything at my house was not of priority. The escalation rep indicated it would be impossible to havd tge install done tgat day but she would call ne vack within the bext two hours with a new day/time. She never called back. Today I called her at 7:45am and had to leave a message. Finally, at 9:47 she calls me back only to tell me she doesn’t have an update. Apparently, the installers are “supposed” to bring product back to the warehouse when installs don’t occur and as he didn’t do that (suprise!) she was waiting for the warehouse to call her back when the product arrives so a new install date could be scheduled. Now....I am furious. First off, I WAS home Friday, I was respectful to wait two weeks so both items could be installed at the same time, I cleared my schedule to ensure the installer had my time/attention during delivery and install, I was told a new time would be defined on Friday and now it is Monday with no resolve. Given I was talking to escalation, I told her she needed to “escalate” and have tge installer tgat should gave been here Friday install today. To think I am going to be put in the back of tge install schedule is not going to happen. Best Buy, either get your third-party install cendor in check or I will cancel my order. You are nit tge only place that sells appliances. Given we purchase a lot from Best Buy, it is in your best interest to put priority to this as I gave no issue shopping elsewhere if this is the service you feel should be given. The escalation rep saud she was going to make some calls. I am giving it until 2:00 that someone calls me snd if the install diesn’t gapoen tomorrow at tge latest, my order will be cancelled and you will lose me as a customer. Honestly...you can’t make this stuff up!
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Review
#1123261 Review #1123261 is a subjective opinion of poster.
Service
Best Buy Dishwasher Installation
Reason of review
Order processing issue
1.0
Details
I can't even express how pathedic my " EXPERIENCE" has been with a problem on an " installed by best buy dishwasher". It worked ONE TIME. I purchased the extended warranty on top of paying for the installation. ($150.00) since then, I have called 9 times, apparently...
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1 comment
Meggie
#1291196

I know it's frustrating, but they are offering you a timeframe to come fix it. Those large windows of time make sense if you think about it.

It's sort of impossible to know how long something will take. You wouldn't want them to leave your house at 11:30 if the product isn't fixed because they have an appointment at 12 would you?

Review
#1011261 Review #1011261 is a subjective opinion of poster.
Service
Best Buy Dishwasher Installation
Cons
  • Customer service or installation and geek squad
Reason of review
Damaged or defective
Loss
$900
Preferred solution
Deliver product or service ordered

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