4 comments
Not resolved

Bought a $500 computer from their store.Two months later the computer wouldn't work.

Took it into best buy for them to look at and they said the hard drive is bad. They told me if I wanted the computer fixed and all my data backed up I would have to pay $100. I explained to the person the computer was brand new with little data on it and that I shouldn't have to spend more money on something I just bought brand new 2 months ago. Needless to say they didn't seem to care.

I've called customer service as well as the corporate number and its all the same rhetoric about their return policy. Now I am basically stuck with a junk brand new $500 computer I bought from Best Buy unless i spend more momey for them to fix it and save my data.

I will never shop at a best buy store online or in store ever again.If you don't want to deal with a company that doesn't care about their customers then my suggestion is to stay as far away from Best Buy as possible.

I didn't like: Being sold a junk computer.

Review #1033359 is a subjective opinion of a user.

1.0
Website
Value for money
Ease of Use
Diversity of Products or Services
Warranty
Customer service
Staff
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability
Style and Design
PRODUCT OR SERVICE Desktop Computer
Reason of Review / Monetary Loss Damaged or defective / $500
Preferred solution Let the company propose a solution

Had an Experience with Best Buy?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Oceanside, California, United States #1318064
You will get the same thing at literally any retailer. Unless you purchase an extended warranty they are not obligated to fix your computer for free lol.
Rug burn
#1315211
Yes free *** equals viruses
Welcome to the real world
rollo2016
Don't blame Best Buy for the failure of the computer's hard drive. If the computer is still in warranty, contact the manufacturer, not Best Buy.
Anonymous
#1314952
How do we/they know you didn't mess up the hard drive yourself? It had been 60 days. Feel free to shop for electronics elsewhere -- they will have the same policy.

You May Also Like

"I bought a SAMSUNG television from BESTBUY online and when I opened it, the screen was cracked. When I went to BESTBUY to return it (with the receipt), I..." Read more
"...I I bought a Lenovo idea pad at Best Buy.Brought it home and started it up.A window popped up with a warning about a Trojan virus?..." Read more
"My 80 year old Mother-in-law bought a new TV from Best Buy, Melrose Park, Illinois. She asked what happens if there was something wrong with it and was told she..." Read more
"Samsung refrigerator has had 5 service calls and still is broken. It is a $3000 refrigerator that neither company will agree to replace even partial payment. Water..." Read more
"I've been having severe stability issues, dropped connections, speeds at 10% of promised or less for months. I've gone the through the trouble shooting process with the very cordial techs..." Read more
"Garnier is a disgusting company that I would never recommend. After over a year of not dying my hair, I decided to add a blue tint to my black hair...." Read more
"My bank recently switched us all to a new credit card with cash back rewards. I approved a $50.00 statement credit and according to the Augeo Affinity Marketing site, the..." Read more
"If you are an employee of Blast Media or one of my friends please do not leave any comments. I have been getting death threats by email, text and phone...." Read more