Bought a $500 computer from their store. Two months later the computer wouldn't work.
Took it into best buy for them to look at and they said the hard drive is bad. They told me if I wanted the computer fixed and all my data backed up I would have to pay $100. I explained to the person the computer was brand new with little data on it and that I shouldn't have to spend more money on something I just bought brand new 2 months ago. Needless to say they didn't seem to care.
I've called customer service as well as the corporate number and its all the same rhetoric about their return policy. Now I am basically stuck with a junk brand new $500 computer I bought from Best Buy unless i spend more momey for them to fix it and save my data.
I will never shop at a best buy store online or in store ever again. If you don't want to deal with a company that doesn't care about their customers then my suggestion is to stay as far away from Best Buy as possible.
Product or Service Mentioned: Desktop Computer.
Reason of review: Damaged or defective.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
Best Buy Cons: Being sold a junk computer.