Update by user Jan 10, 2013
Best Buy came through!
Well I read several comments on this complaint and one was dead wrong. I never blamed any Best Buy employees.
I blame the buyers there who didn't do their research on products and on continuing to carry a brand or item that had policies not in keeping with excellent customer care. I have spent at least 60k at best buy since they came into existence. I never buy extended warranties on Televisions or computers because I never keep them more than two years. I have never needed any service on anything I ever bought there.
Panasonic absolutely refused to do anything for me. They claimed without seeing the unit that a power surge had damaged it. It was plugged into a Panasonic power surge protector. LOL.
I contacted the corporate office for Geek Squad and told them what happened. They took my information. About three weeks later a package arrived from Panasonic at my home. It was a board and a bag of screws.
A week later a Geek Squad team member came and installed it. He told me he does this all the time because the screws used to hold the board in were installed without proper thread locking agent at Panasonic causing them to loosen and start vibrating causing the humming sound I heard after the first week.
That ultimately causes the board to fail. I was charged nothing, but did have the television sitting there not working from August until Thanksgiving.
Original review posted by user Aug 31, 2012
I bought an Open-Box television at Best Buy. It was.
Panasonic TC-P50UT50. I paid $900 fo it.
I was told nothing was wrong. It was in its original carton and was never unwrapped.
Never used. I was told it had the full manufacturer's warranty. Two months passed and it has failed. Best Buy said they can't do anything at all to contact Panasonic.
Panasonic states it does not cover the particular failure (power supply).
WHY ON EARTH WOULD BEST BUY SELL SOMETHING THAT HAS NO WARRANTY FOR A COMMON PART FAILURE? Best Buy stole my money by selling product from a manufacturer who doesn't care.