Product: Best Buy Deal Clear all filters (55 of 55 reviews match)
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3.6
Details
I have a new phone and I needed to buy a protective case for it. I live in Valdosta, GA and was going to Books a Million to buy my daughter a book and she said that we should go to Best Buy to buy a protective case. I vowed to never return to Best Buy because I...
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2 comments
Anonymous
#1088740

They love to ignore you at Best Buy. The person by the front door generally doesn't acknowledge customers.

Their job is to make sure that there is nothing stolen, to check receipts when people leave, etc. But I've been in the computers department and the television department, cash in hand, and ignored every time I go in there.

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Review
#691270 Review #691270 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy - Deal Review from Royal Oak, Michigan

1.6
Details
Horrible customer service and absolute half-fast garbage return policy. Bought a $250 modem/router which failed after 16 days. Brought it back to store for an exchange and they told me that I'm stuck with it. MOD with zero customer service knowledge gave me the number to Motorola and told me to deal directly with them. Not only did she give me the wrong number but she was extremely rude. Motorola said to take it back to store since it has only been 2 weeks. Now I am stuck with a $250 paper weight that I cannot return due to this inept company's return policy. Buy your electronics elsewhere. Other stores offer 30-90 day returns. BB is a scam.
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4 comments
Tom
#935577

At this point, the key words are "manufacturer's warranty"....not "return policy".

Anonymous
#935223

The key to getting customer satisfaction is persistence. Don’t give up! That’s what they want you to do by giving you the “run-around”.

Anonymous
#933665

Try reaching out to Motorola. The warranty is from them.

Tom
#933623

Modem has a year warranty through the manufacturer. Call 1-888 Best Buy or return the item with your receipt to the store. Unless this was a closeout/display model, it's a no-brainer.

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Review
#584085 Review #584085 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Poor customer service
Two weeks ago, I went to Best Buy in Norwalk CT to buy some computers I needed for a small business. They did not have the computers in stock so the employee placed an order online for me. I received an Email from Best Buy to come and pick up the computers that I...
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3 comments
Anonymous
#1723737

Another bad and sad example of a customer playing the race card. It's so bad and sad people like this do this.

To: The Reviewer, you're the perfect example of why you're one those customers from h. You should see how many people are putting you down and not buying your bs review.

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Review
#563059 Review #563059 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Poor customer service
Loss
$3000
Preferred solution
written and signed letter of apology from the rude employee and appropriate disciplinary action from his supervisor(s)

Best Buy in Tampa, Florida - FALSE ADVERTISING

5.0
Details
went to purchase a bundle deal that was offer in the bb ad for $349.- at time of ck-out the item rang up $449.- I ask to speak to a manager instead they called a rep lead from the game dept he was very rude and a lair and tells me there is nothing he can do and walks away ..so I ask to speak to the store manager here comes another lead rep and tells me ok it is the same item we will honor the price give me a minute I will be right back here I waited 30 minutes and she never shows up so I asked once again to speak to the store manager which then I was told was not avail she was interviewing new hires so they get the manager from the geek sq after explaining the problem she calls to the back to see what happen to the lead rep and tells me shes coming now here the 2 rep show up with some copy about misprint and a extra copy for me now really why would I need a copy ..so we all know thats what they were both doing back there that took 30 minutes the first rude rep try to tell me that was posted by the console if it was why did he not get it immediately because we all know that ad was not posted any where in the store to start with I could not find the item and one of the store rep give me the item from the shelf when I showed him the ad..I am an elite best buy customer never had such a worst experience than this one no customer should ever be treated like this no matter what the situation is .. (citrus park best buy )
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1 comment
Anonymous
#899761

There is no "elite" Best Buy customer. All are treated badly.

Review
#557089 Review #557089 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Inacurate descriptions on Best Buys "Open Box" TVs.

I have been reconfiguring our home. This process required purchasing several televisions. Since we are limited financially, I have been shopping via Best Buys "Open Box" Items. Even though I always call each store and get the scoop on the televisions description, I have been given inaccurate descriptions 50% of the time. After six different all day ventures, (Truck and Gas) I have experienced three TVs with unacceptable deal breakers. One didn't even turn on. Another had IR (Image retention) rendering the TV unwatchable. The third one had two deep scratches on the upper left side. These scratches were so bad, that when the TV was on, all you could see was the scratches. I understand these are open box televisions and may have issues, but those issues should be described in the listing. Even more disturbing, is that after calling the store directly, you are still not given an accurate description. Basically, I have been led on three "wild goose chases" by Best Buys Television departments in the Southern California area. This extra expense nullifies the open box discount. I am not sure what the motivation is behind the inaccurate descriptions on Open Box TV's? Best Buy should describe the TV's they are listing correctly. Strive for a better mark on accurate "Open Box" TV descriptions. 50% is what I experienced.
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1 comment
Anonymous
#879395

"open box" means the stuff was returned for example....IT DOESN'T WOR!!!

Review
#540590 Review #540590 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Not as described/ advertised

Stupidest BEST BUY deal of the 21st century.

Bought a "refurbished" laptop, in the box was the computer and a plug, no papers, no instructions, no specs. A paper said to go online for instructions, the laptop is discontinued so there are no instructions available, nothing available, I cannot even find out what features it has, I would have to guess at how to use it, and at the Best Buy page I bookmarked for the computer... has disappeared. The model # doesn't exist now because they have discontinued the item. "say what???" This is the stupidest deal I have ever ever seen. I have used Best Buy for years, never ever again. What a *** deal!!!
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1 comment
Mike_mn
#868597

This is a case of consumer education. The last 4 desktops, 5 monitors, and 3 laptops, have all been refurbished units (most from Woot or Moofi).

All work great. I research first online to see if I can find the manuals, firmware, updates before purchasing. In all cases, the discontinued products are still available, but in a different area in the support site.

One only needs to spend a little time. That is, unless it's a laptop/desktop made by Joe's fly-by-night!

Review
#531639 Review #531639 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Damaged or defective
Preferred solution
Warn the USA about the stupidest deal of this century and the bother of having to spend time on the phone to return this, go to the post office pay for the return and pick out another computer and another company to buy from other than BEST BUY.

Best Buy - Horrible customer service! @Kirkwood Highway Wilmington Delaware

1.0
Details
Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one too. I told them that it was really cheap. So we went into the store and they had a few people in line. I had a friend that was in front of me and the man who was working was very rude. It was the worst customer service I ever had. He would not let my friend use her father's reward card because "its not under her name" which was really weird. Also he said that she needed ID to buy. She was 16 about to get her licenses and they told her no. When I went to buy one, they had to check my ID and my reward card to see if they were the same. There were many people behind me and the man who was working told them that there was ONLY 4 left when I saw a girl bring out 10 ipad mini. I was so mad because those people who did not get any. I also view that most of the people in line to buy these were Asian people and i feel like they were being prejudice against Asian people. I guess some people have not change and this is why I am not ever coming back to this store again. They need to find better workers to service people.
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Review
#528040 Review #528040 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy in Newark, Delaware - Extremely Rude Customer Service

I have 3 daughters in college, one of whom is starting her first year at university this year. They were having a great college student deal with Macbooks. I walked in with my 3 daughters with the intention of purchasing a Macbook for each of them. The first thing a sales rep says to us is "I'm refusing to sell any more to you because you've already purchased one". We were appalled because never have I ever experienced something like this before. I will have 3 daughters in college and they all need a reliable computer. After that very rude comment from that sales rep, I promptly left the store and drove to Apple to happily spend a little extra money for better service. I will never visit this Best Buy again, I would happily drive an extra distance than go to this one at Christiana in Newark, Delaware. If this is how they treat their customers, this is unacceptable. I recommend others to go to another Best Buy or other electronics store.
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3 comments
Anonymous
#851984

Good for you for making this known ! I only wish you had asked the store manager to come over and told him of this in front of the employee.

It would have been interesting to see how the manager handled it.

However, the manager may have not been any better. I don't plan to ever go to another Best Buy either due to a bad experience with them and also rude manager.

Anonymous
#846616

Why should the employee care how many you buy?

Anonymous
#846555

Go to ANOTHER Best Buy store? Hey Fella, that is customer service at all their stores

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Review
#515064 Review #515064 is a subjective opinion of poster.
Service
Best Buy Deal

Best Buy in Boston, Massachusetts - Worst experience ever

I have spent a great deal of time in finding a computer and was ecstatic to find that it was in your stores. only to find out that it wasn't and I had to order it from you on line. which was find. four credit cards later I find out only after I called a store that it wasn't your web site but another. yet I was going through the best buy web site. when I called the number that the store had given to me for the web site I found the company didn't have the laptop had nothing to do with the ordering just the shipping and was very adamant that it was a best buy issues and has nothing to do with them. That if they best buy had the laptop on line then they had it to ship. once I told them for the fifth time that best buy didn't have it any more, the company I was talking to could. sell me the laptop but for fifteen hundred more with out a warranty. On top of all of this I find out that best buy did charge my credit card for the amount for a laptop that you don't even sell or have in the store. I had to call the credit card company and go through a hour of explaining what had happened to cancel out the charge. how can you as a company charge for a laptop that you don't sell or have control over?! I have never run into such a problem all around and am extremely disappointed in the store and who they meaning best buy does business with. due to this issue I will be telling my friends and family what has happened as well as on your online review. I hope this is a problem that will be fixed soon. I nor my family will ever visit or buy from this store again. I will also be deleting my online account and rewards program. these practices that you have put into place is extremely disappointing and worrisome. I have just got an email from them telling me that the laptop I wanted was in stock. however after calling it isn't. I had to go to another company for the laptop. It was four hundred dollars cheaper and was expedited for free. Never buy anything from here.
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Review
#501517 Review #501517 is a subjective opinion of poster.
Service
Best Buy Deal
Loss
$2300

Best Buy in Highlands Ranch, Colorado - Deal of the Day Scam

ne of the advertised Deals of the Day was San Disk Cruzer 128 GB for $39, down from $139. Great deal so I ordered two. But I got an alert saying they were sold out. There was mention of 'limited quantities' but I ordered early in the day. I emailed customer service and the response was that the Cruzer was available, not sold out, at $139. There was no offer to sell me the deal of the day at the advertised price. I emailed back saying that no, I would like two Cruzers at the Deal of the Day advertised price, not the full price, but they have not responded and I don't expect them to. I'm thinking that to Best Buy, 'limited quantities' means one or two, or they probably wouldn't have offered such a good deal. It was just a way to get you to the Best Buy web site, hopefully to purchase something at full price. Seems like false advertising to me and their response to my email told me that I want nothing more to do with Best Buy.
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Review
#500644 Review #500644 is a subjective opinion of poster.
Service
Best Buy Deal
Loss
$200