Product: Best Buy Deal Rating: 2 Stars Clear all filters (4 of 55 reviews match)
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2.4
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Update by user Dec 26, 2017

It was not resolved and I will not request any additional assistance from Best Buy mgmt. My purchasing decisions will now be left to product research resulting in online purchases after the fact.

Original review posted by user Nov 25, 2017

I was pretty upset and realized that i could've waited until cyber- Monday and purchased the drive online. At least Amazon will honor their advertisements. Unfortunately as a regular customer of Best Buy, I don't think I'll be returning anytime soon. This was wrong,...
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#1136754 Review #1136754 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Pricing issue
2.4
Details
Poor Customer Service - Best Buy League City, TX
Poor Customer Service - Best Buy League City, TX
Today I experienced some of the worst customer service I have ever received and by far the worst Best Buy I have ever been too. On Friday I went to this Best Buy looking for a laptop and after speaking to the employee I found one that I liked. It was marked clearance...
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Review
#921865 Review #921865 is a subjective opinion of poster.
Service
Best Buy Deal
Pros
  • Customer service via phone
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution
Tags
  • Best buy worst store ever
1.6
Details
I went to Best Buy to purchase a TV.I was looking for a 50 inch,but salseman told me he had a great deal on a Lg 55fl6100,the price was $679,and he would through in a speaker system for free.I took the deal,but realized when I got home that he had given me a Lg 555700...
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Review
#775818 Review #775818 is a subjective opinion of poster.
Service
Best Buy Deal
Cons
  • Salseman
  • Deceptive advertising
Reason of review
Poor customer service
Loss
$130
Preferred solution
Price reduction

Best Buy - Deal Review from Royal Oak, Michigan

1.6
Details
Horrible customer service and absolute half-fast garbage return policy. Bought a $250 modem/router which failed after 16 days. Brought it back to store for an exchange and they told me that I'm stuck with it. MOD with zero customer service knowledge gave me the number to Motorola and told me to deal directly with them. Not only did she give me the wrong number but she was extremely rude. Motorola said to take it back to store since it has only been 2 weeks. Now I am stuck with a $250 paper weight that I cannot return due to this inept company's return policy. Buy your electronics elsewhere. Other stores offer 30-90 day returns. BB is a scam.
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4 comments
Tom
#935577

At this point, the key words are "manufacturer's warranty"....not "return policy".

Anonymous
#935223

The key to getting customer satisfaction is persistence. Don’t give up! That’s what they want you to do by giving you the “run-around”.

Anonymous
#933665

Try reaching out to Motorola. The warranty is from them.

Tom
#933623

Modem has a year warranty through the manufacturer. Call 1-888 Best Buy or return the item with your receipt to the store. Unless this was a closeout/display model, it's a no-brainer.

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Review
#584085 Review #584085 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Poor customer service

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