Best Buy Deal Reviews and Complaints
Lowes sell a product but don’t standby the customer | Best Buy in Montgomery, Alabama
BRAND-NEW RIDING MOWER IN FEBRUARY 2019 WITH AN EXTENDED WARRANTY. CALLED LOWES CUSTOMER SERVICE MONTGOMERY, ALABAMA. HAS BEEN GIVEN THE RUN AROUND ON A NEW MOWER WITH A DEFEAT. THE ISSUES STILL-UNRESOLVED TO THIS DAY JANUARY 12,2020 Review
Service
Best Buy Deal
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
I go into Best Buy in Eagan MN to Buy a TV that they were advertising but they ran out and wouldn't sell me the display model I asked them why and they said we just can't sell it they should have enough TV's to sell to the consumer they only had like 20 of those tv's...
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Review
Service
Best Buy Deal
Cons
- Not enough deals to go around
Reason of review
not enough to go around
Preferred solution
Sell me a tv at that price$129.00 43 inch
Update by user Dec 26, 2017
It was not resolved and I will not request any additional assistance from Best Buy mgmt. My purchasing decisions will now be left to product research resulting in online purchases after the fact.
Original review posted by user Nov 25, 2017
I was pretty upset and realized that i could've waited until cyber- Monday and purchased the drive online. At least Amazon will honor their advertisements. Unfortunately as a regular customer of Best Buy, I don't think I'll be returning anytime soon. This was wrong,... Resolved
Review
Service
Best Buy Deal
Reason of review
Pricing issue
Cell phone fraud | Best Buy in Omaha, Nebraska
I went in to purchase my daughter a phone in February; however the phones we were looking at were sold out. We were wanting a cheap phone and the IPhone SE were $10/mo. A manager told us there was a promotion if I added another line I could get the Iphone 7 for $10 a month. I was a little unsure and asked again, but was assured it was accurate through Verizon. After completing the purchase I asked again if they were sure and wanted it in writing. He told me it was outlined in my agreement, but couldn't show me, but assured me after 2 months of the regular price ($27.50) the 3rd month will start the $10/mo promotion. I contacted Verizon after 3 months and they said it would show up the following month. I followed up with Best Buy and after poor customer service from Alicia I was told they couldn't do anything about it. After I pushed stating they lied to me she came back and said they would give me $480 in store credit. My husband passed away 9 months ago and I am now on a single parent income trying to cut down on bills. My daughter needed a phone so I could reach her when I was working and for when she walked home for school (her father use to pick her up). Alicia said there was nothing they could do and basically said take the in store credit. I don't need anything all I want is the promotion I thought I was signing up for. I asked if they could give me a visa/ mc so I can apply it to my Verizon bill but was denied. I feel they had were sneaky and dishonest now I stuck in a two year contract with Verizon paying $480 more than I thought!
Review
Service
Best Buy Deal
Reason of review
Pricing issue
Loss
$480
My best buy receipt shows 00.00 for my S6 samsung phone but I was put under a device payment agreement.At the time I did not realize I was being charged for the phone I thought was signing for Verizon service only. The promotion said buy the tv get the S6 FREE!! I've...
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1 comment
We purchased 2 new I phones in may 2016 bogo buy one and receive visa card in 3 months for the second phone from verizon. Never received visa card.
Best buy store manager says not their problem. They just advertised falsely.
We have all our paperwork. Verizon says best best buy never turned in paper work.
Review
Service
Best Buy Deal
Reason of review
Not as described/ advertised
Best Buy - Deal Review
I order online 2 USBs in Dec26th as. They announced sales,whike I'm waiting to recieve my purchases, I got an email as follows, what a fraud and I feel no recpect spicaly they neglected my reply to the customer service asking them to prcess tge order as they have tge same item out of sale, shame on them , I will never deal eith them again : " We are writing to you today regarding your recent Bestbuy.ca order for the Lexar JumpDrive S57 128GB USB 3.0 Flash Drive - Black/Teal. Thank you for your patience while we’ve been attempting to process this order. At the time your order was placed our site did indicate that there was available stock of this item to fulfill your order. Due to a discrepancy in our system, we are not able to complete your request for this product at this time. We have removed this item from your order and you will not be charged for it. Any other items from this order that have not yet shipped will ship as soon as possible. Bestbuy.ca wishes to apologize for the stock issues and would like to offer you the following $ 5.00 Digital Dollar code - xxxxxxx. Your Digital Dollar code can be used towards the purchase of any product of your choice, excluding gift cards, and is valid until 01/16/2017"
Review
Service
Best Buy Deal
Reason of review
Not as described/ advertised
Today I experienced some of the worst customer service I have ever received and by far the worst Best Buy I have ever been too. On Friday I went to this Best Buy looking for a laptop and after speaking to the employee I found one that I liked. It was marked clearance...
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Review
Service
Best Buy Deal
Pros
- Customer service via phone
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution
Tags
Was suppose to have washer and dryer delivered yesterday. then was told today. Now it's tomorrow..The service is terrible and the run around is Bull ****. I will never deal with these people again..I have called and called to get information on why I haven't gotten my...
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2 comments
well.. washer and dryer finally came..and was that delivery guy ever rude.....my husband is a disabled vet and they about got into it. that guys attitude was uncalled for..
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Review
Service
Best Buy Deal
Pros
- Upset
Cons
- Very angery
Reason of review
problem with delivery, poor customer service, very upset
Preferred solution
Price reduction
Customer service | Best Buy in Birmingham, Alabama
Worst company I have every had to deal with. They can not speak good english. I was transferred 5 different times before I could speak to anyone that knew what was going on. they sent me a bill saying I owed them, when I had paid in full 3 months prior. I CANCELLED my account and will not deal with them anymore. I advise you to do the same. Poor reception. Too long a wait on the phone. Dont call them. Dont even use them.
Review
Service
Best Buy Deal
Reason of review
Poor customer service
I went to Best Buy to purchase a TV.I was looking for a 50 inch,but salseman told me he had a great deal on a Lg 55fl6100,the price was $679,and he would through in a speaker system for free.I took the deal,but realized when I got home that he had given me a Lg 555700...
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Review
Service
Best Buy Deal
Cons
- Deceptive advertising
- Salseman
Reason of review
Poor customer service
Loss
$130
Preferred solution
Price reduction
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"they should have enough TV's to sell to the consumer they only had like 20 of those tv's to go around that is total BS" Is this your first time shopping Black Friday? This is how all the big items everyone wants work out, they have a limited amount and even say so in the ad.
Also 20 is pretty generous many times they only have 5 or so. And if you think Target or Walmart don't operate the exact same way on Black Friday you are in for a rude awakening.