Black friday sale at bestbuy | Best Buy in Milford, Connecticut

I am a new homeowner who moved in the town of Milford at the month of October 2012. As a new homeowner we need new things for our home to share with family and friends. For two weeks I'm been looking on the world wide web for the best flat screen television deals on Black Friday. If it would be either an online purchase or actually standing outside before store opens as I do every year. Many had great advertising deals for Black Friday on flat screen tvs. Well the electronic store Bestbuy advertised the deal I was looking for, which was a Samsung - 55" Class (54-5/8" diag.) – LED – 1080p - 240hz - HDTV for only $799. The model number #UN55EH6001FXZA with SKU:6846823. I was so excited I couldn't wait to purchase to tv. As I mentioned before, I was looking for a tv. A tv that was bigger than 50" and more importantly with more than 120hz. This was the tv I wanted in my new home. I saw that I had the option to purchase item on Bestbuy's website. So I used my credit card by purchasing it with utter happiness on Thanksgiving morning. My order details of my online receipt matches the description of the television. Took a ride to Bestbuy in Orange, CT to purchase wall mount. While I was there I decided to walk near the tv section and noticed there were many on pallet. The advertisement was plain as day right on top of the boxes of television, "$799 for Samsung - 55" Class (54-5/8" diag.) – LED – 1080p - 240hz - HDTV for only $799". My I also add what I thing is more important is the box says… Samsung - 55" Class (54-5/8" diag.) – LED – 1080p - 240hz – HDTV. So I cancelled my delivery, changed it to pick-up and took it home with me. Early Friday morning I went to work and bragged to my friends I got the best deal for $799. Well my best buddy Chris bought a television Friday on Bestbuy website too. The problem was his purchase description says… Samsung - 55" Class (54-5/8" diag.) – LED – 1080p - 120hz - HDTV for only $799. His model number for his order is…#UN55EH6001FXZA with SKU:6846823. How can this be, two identical model numbers with two different descriptions? After realized I have been ripped off, I called Samsung customer service for answers. I told Samsung the model number I have is 120hz which does not match the box description. After an hour trying to solve issue Samsung hung up on me. The next step, I called Bestbuy and told them the same thing. I was transferred to an Agent from customer care and he admitted it was a mistake. He suggested I bring back tv and get money back. The problem is I was scammed in thinking I purchased a tv with 240hz but instead 120hz. Now that Christmas is so near, all the best deals are gone. This is not how to treat a customer and I feel I was cheated. From pissed off customer, Alan nautic411@msn.com
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#363942 Review #363942 is a subjective opinion of poster.
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Best Buy Deal
Loss
$799

Horrible, horrible customer service | Best Buy in Pittsburgh, Pennsylvania

Bought 60"TV online they said they could deliver. After I paid for it they said it could only be shipped. Im elderly so I need delivery&setup. I said to cancel the order and they said they did but soon I find out they didnt and now I must deal with receipt of the TV by UPS, arrange return, then wait for reimbursement. Their mistake is causing me grief and I am worried I will have problems being reimbursed. Customerservice gives nothing but a runaround, their employees are incompetent and they outright lied to me since. Do not chance dealing with this place, you will regret it. They are a nightmare.
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1 comment
Anonymous
#675872

simple, refuse delivery, product goes back to bb and you will be credited back. don't sweat the small stuff

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#426503 Review #426503 is a subjective opinion of poster.
Service
Best Buy Deal

Black Firday Bait & Switch on computer package | Best Buy in Atlanta, Georgia

ok well I just noticed that I fell victim to a bait & switch scam by Best Buy. I received a ticket for that exact package and received something else entirely. This package is advertised at $499 http://www.bestbuy.com/site/Dell+Inspiron+I660S- /> I decided to buy that package and after waiting for over 5 hours online I received a ticket for that package. What I was actually sold was different. I was sold a crappier computer with the same monitor under the guise of a doorbuster deal. Here is what I received http://www.bestbuy.com/site/Dell+-+Inspiron+Desk /> Again, here is what I was expecting and what I still want. http://www.bestbuy.com/site/Dell+-+Inspiron+Desk /> Do I have any reproach here or was I blatantly scammed?
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Anonymous
#573456

If you paid by credit card (obviously) call back and tell them to cancel the order. Tell them that you will file a complaint with the GA State's Attorney's Office accusing Best Buy with the bait and switch if they send you the wrong package.

Also you have recourse with your credit card company.

The Dec 2012 issue of CONSUMERS REPORT rates retailers on page 25. Best Buy is at the bottom.

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#362128 Review #362128 is a subjective opinion of poster.
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Best Buy Deal
Loss
$200
First of all, contrary to most people's assumptions, companies are not allowed to ask for ID just because you use a credit card. A good rule of thumb is if you could buy it from them with cash without showing ID, they can't require you to in order to use a...
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Anonymous
#1693023

Yeah Matt and Mark are both *** They think they know everything and yell and scream when they don't get their way. Matt is now a realtor (can you imagine? he told lies to sell computers I'm sure it hasn't stop with selling houses) Mark is supposedly the general manager at a Best Buy in Hawaii (highly doubtful)

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#369310 Review #369310 is a subjective opinion of poster.
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Best Buy Deal

Gift cards | Best Buy in South Bend, Indiana

Best buy sent me an online add to fill out one offer site and I would receive a $1,000.00 gift card. I did exactly what they required and never received my gift card. This company is awesome at false advertising!! Why do they keep getting away with this type of service? This is my second time of dealing with a rotten deal with best buy, and I'm really sick of it!! I'm planning to communicate with the owners and to stand outside the local best buy to let customers know what they might be dealing with.
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2 comments
Anonymous
#584661

You don't need to be a rocket scientist to figure out when something is too good to be true !

Anonymous
#583002

It is a scam. Happens every Christmas time.

Someone fakes an advertisement or flyer from Best Buy and sends these to people. This is not Best Buy.

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#367988 Review #367988 is a subjective opinion of poster.
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Best Buy Deal
Plasma TV cracked from INSIDE. Technician agreed that it came from inside at our house. We are informed a week later, after multiple attempts to get information, that the warranty will not be honored. Best Buy refuses to give me anything in writing about the refusal to...
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4 comments
Anonymous
#507900

They need to rename this site "People who are too *** to be allowed to buy electronics." :x

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#321895 Review #321895 is a subjective opinion of poster.
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Best Buy Deal
On March 4 2012 my wife and I went to our local Best Buy in West Lebanon NH to look for a Sony 40" LED HDTV we had found on their website. After looking through the store, we approached a store clerk and inquired about the TV. He took us over to a computer and had us...
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3 comments
Anonymous
#608385

Sit back. Best Buy is running its own campaign to run itself out of business.

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#311125 Review #311125 is a subjective opinion of poster.
Service
Best Buy Deal
Loss
$499
My 14 year old son bought a used Sky RiM vidio game for his play station 3 from Best Buy with his own money. When he tried to play it, the game froze. The next day my wife drove him back out to Best Buy. My son wanted to purchase a new Sky Rim video game so he would...
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3 comments
Mike_mn
#605662

Bottom line, the store manager did refund the money via store credit, and that's something he didn't need to do.

Also, they agreed to exchange it with another game. You could have also arranged to wait to exchange it when the other game comes in.

This time, I have to side with BB.

It's difficult when our children purchase items with their own money, and we feel they've been taken advantage of. It's happened to my son when he was much younger, and I felt terrible about it. Not with BB, with another place. Nothing we could do. He was out the money. I used it as a learning experience with him, and I made up the money he lost. Now he knows!

Framing this only retains and reinforces the anger every time you see it.

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#371160 Review #371160 is a subjective opinion of poster.
Service
Best Buy Deal
Loss
$60

BEST BUY- SEEKONK, MA

I AM SO ANGRY WITH THIS STORE!!!!! I AM EXTREMELY BUSY AND PLACED AND ORDER ONLINE SO I COULD EASILY PICK IT UP WITHOUT HAVING TO WAIT FOR ASSISTANCE AND THEN WAIT IN THE REGULAR LINE. I WAITED AT THE "PICK UP" LINE FOR OVER 15 MIINUTES WHILE A EMPLOYEE FLIRTED WITH TWO GIRLS THAT HE WAS CASHING OUT (THEY WERE NOT PICKING UP AN ONLINE ORDER- HE ACTUALLY SAID TO THEM THAT HE WOULD "HELP THEM THERE SO THEY WOULDN'T HAVE TO DEAL WITH THE HASSLE AT THE REGISTERS". WHEN HE WAS DONE WITH THE TWO CUSTOMER HE WALKED AWAY. I ASKED HIM IF HE WAS WORKING IN THIS AREA AND HE TOLD ME NO. I TOLD HIM I WAS THERE TO PICK UP AN ONLINE ORDER AND HE TOLD ME THAT HE COULDN'T HELP ME AND TO GO WAIT IN THE CUSTOMER SERVICE LINE. AS I WAITED IN THE PICK UP LINE FOR 20 MINUTES AND WATCHED CUSTOMERS COME AND GO FROM THE CUSTOMER SERVICE LINE, I THEN WENT TO WAIT IN THE CUSTOMER SERVICE LINE. FINALLY, I WAS ASSISTED AND RECEIVED NO APPOLOGY FROM EITHER OF THE EMPLOYEES. I CAN NOT BELIEVE THE HORRIFIC CUSTOMER SERVICE THAT I HAVE JUST WITNESSED!!!!!!! I AM ASTONISHED HOW POORLY THE EMPLOYEES TREAT THERE CUSTOMERS! BEST BUY, I AM TRULY DISAPPOINTED IN YOU! AWFUL.
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4 comments
Anonymous
#378497

Well, they're closing ALL their 11 UK stores - which first opened on April 30, 2010 in UK - They planned on opening 200 store but they never had a chance against their UK competitors. "Challenging economic conditions and profit expectations of these stores, Best Buy Europe is announcing that it plans to close all 11 of these stores effective at the end of the calendar year"

Anonymous
#378326

Your capslock key is stuck. You are welcome. Simpleton.

cohena2
#377987

There is NO need to keep your caps lock on. That only annoys people and makes them not want to read your complaint.

John N
#377785

Well, join the crowd of people fleeing BestBuy. They really no longer have anything resembling "customer service"----------and don't seem to care! Shop elsewhere, and probably cheaper.

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#276255 Review #276255 is a subjective opinion of poster.
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Best Buy Deal

Unacceptable Best Buy Experience

Update by user Jul 11, 2011

I posted this complaint on the Best Buy Unboxed Forums, in which I got a response within a few days from one of their Community Connectors. He seemed to be genuinely interested in helping me with my situation, however, it was obvious that there was a limit to what he could do to help, as he passed my information along to the store\'s General Manager and District Manager.

This was back in early June.

I have yet to hear a peep from the people who are supposed to be able to help. I just find it funny how there is little that corporate could do to assist or mend my tainted experience with their store.

Original review posted by user Jun 10, 2011

Both my husband and I have been loyal Best Buy customers for more than a decade each. Despite us being able to purchase items online or at other discount retailers for remarkably less, we always purchase from Best Buy, and I mean that. Our most recent trip however, left the two of us utterly infuriated and speechless. On June 7, 2011, my husband and I were at the Eubank Best Buy location in Albuquerque, New Mexico perusing the DVDs. Many of the Blu-ray titles had promotional stickers on them advertising a "Trade & Save" deal that would allow us to trade in any DVD for $5 off select Blu-ray titles in the store. After seeking out an associate for more details on how this promotion worked, we were told that the details were as simple as the sticker would suggest. To avoid having to look through every single movie cover for a sticker, I asked for a list of participating titles. We were told that such a list didn't exist. In fact, we could trade in any DVD at any time to get store credit and not just the movies with the special stickers. On June 9, 2011, at approximately 6 pm, my husband and I returned to the same Best Buy location with a small stack of DVDs to trade in. We went to customer service, told the associate that we wanted to do a trade in, and asked again how the deal worked. We were told that each DVD would be $5 off a participating Blu-ray (the ones with stickers), but that we couldn't combine our credit to all go toward the same title. In other words, we would have to buy seven new movies to claim the money earned from the seven movies we brought in. Quite understandable. After noticing that she didn't have any coupons left at the register, the associate called a manager to ask if the deal was still going on. After confirming this with the manager, she proceeded to scan our movies, place recycling stickers on them, toss them into a recycling bin and gave us our coupon and receipt indicating that we had given them seven movies. My husband and I then spent an hour and a half going through all the movies in the Blu-ray aisle and carefully deciding which participating titles we wanted to add to our collection. When we went to the register, the cashier scanned the coupon and pointed out that it didn't work because the promotion had expired on June 4, 2011. Another associate was called over, who read the coupon and also told us that the coupon had expired. After telling him that we had just been given the coupon about an hour before, he told us that the coupon was only good for participating titles. We pointed out that all of the movies we selected had stickers indicating this, and that we were well aware of that stipulation. He responded by saying that he had to check a "list" to verify this, but that he could override the expiration date so we could get our $5 off of one of the titles. After clarifying with him that we had $35 worth of credit, he called over a manager. The manager looked over the coupon we presented, and also told us that the coupon was expired. She obviously wasn't the one who had given the okay that the promotion was still going on. We explained the whole situation again, and she responded with the same spheel regarding participating titles. She had the other associate go find a shipper to come up front to explain what this meant. When we showed her that all the titles we chose had the sticker, she assumed that we had merely picked out the "stragglers" of the group that they had not managed to sell. However, there must have been over a hundred still on the floor, and at least 20 titles that my husband and I had such a hard time only choosing seven. Being frustrated by how big of an issue this had become, my husband and I decided that we just wanted our DVDs back and didn't want to purchase the Blu-rays. We were told that we could not have our DVDs back because according to the coupon, we could not take the DVDs after trade-in. However, having not received anything for the movies we brought in to trade, we thought this to be quite unfair. After arguing with the manager, we were able to walk back to customer service, where our movies had to be picked out of the recycling bin and given back to us. And while this whole situation was frustrating, the most disappointing part was that no one we dealt with after the issue came about was willing to listen to my husband and I. Instead, we were treated as if we were trying to scam the store out of seven Blu-rays for a $35 discount off of a possible $180 purchase. We were treated rudely, and were cut off several times when we had tried to calmly explain our side of the issue. My husband and I put in a lot of effort to find out details of the promotion, yet, no one told us that the promo had ended until after we had been given a coupon "guaranteeing" a deal. At the end of our two hour visit to Best Buy, not once were we given a given a simple apology. My husband and I left with our DVDs in tow feeling like we had been the ones who caused the mistake. I would have been more understanding of the matter had a manager not given the initial associate we talked to an okay to accept our DVDs for trade in. If the promotion had ended, all employees, especially a manager, should have clearly known this before giving information out to customers. This Best Buy location clearly needs to fix its communication and managerial issues so it can provide better service to its customers.
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#242507 Review #242507 is a subjective opinion of poster.
Service
Best Buy Deal