I went to the Best Buy store in Poughkeepsie and purchased a Targus Chill Mat Plus for my laptop. The store manager was involved in the sale because the labeling of the item was misleading on the shelf.
When I got home, lo and behold there was no power cable which it turns out is "optional". No one ever bothered to tell me this. I called the store and after an hour of press this and that, I was totally unable to get a live persin on the phone. I tried calling mall management and they were closed.
I tried calling mall security and they had no other number. I am a breast cancer patient and had to take pain meds when I got home so I could not get behind the wheel amd drive back. This is *** poor customer service. I hear they are barely hanging on financially and may likely go under due to Amazon.
No wonder with such poor customer, actially non-existent, customer service.
It is no wonder they are going to go belly up. The difference betweem Amazon and a physical store is that with a physical store YOU ARE SUPPOSED TO BE ABLE TO GET HELP!!!
Product or Service Mentioned: Best Buy Customer Care.
Reason of review: Poor customer service.